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18 FebSAP

Data Protection Regulations – How SAP Marketing Cloud can help Marketers?

In the era of ubiquitous computing where even your home appliances can contact the service centers and open a maintenance request on your behalf, data of all sorts is getting generated in gargantuan proportions. This might sound like a boon to businesses and marketers as it provides a lot of data and information to be fed into analytics engines and generate valuable insights into most sought after KPIs like customer behavior and loyalty management. However, this boon also comes with significant responsibilities for maintaining the sanctity and privacy of this data which might be personally identifiable information of your customers as well as employees. In the wrong hands it can prove to be very damaging for the customers and in turn to the reputation of the companies who store such data. Regulators and governments have also identified the importance and the risks of such data leaks. Be it instances of customers of financial institutions losing huge amounts or alleged attempts of social engineering, are everyday news.

In such a scenario, the regulations that were created in the past like the Data Protection Directive of 1995 from the European union was created before companies like Google and Facebook came into existence. Law makers and governments soon recognized the fact and brought in new laws like the General Data Protection Regulation (GDPR) as recently as May 2018. If we specifically look at the GDPR, there are some significant enhancements over its predecessor, which includes but is not limited to:Transparency of data collection and utilization.

  • Transparency of data collection and utilization.
  • Easy access for an individual to their data and the right to be forgotten.
  • Audit trail to identify how and when a consent was given by an individual.
  • Mandatory breach notification.
  • Independent role of a Data Protection Officer for companies above a certain threshold size and that process personal data.
  • Consent of parents for processing a minor’s data

There are hefty fines to the tunes of millions or a significant fraction of a business’s turnover in case it fails to adhere to these provisions. These provisions help to enhance the data protection levels but also increases the challenges for businesses and their marketing teams. In such a scenario the responsibility of the data management and marketing tools increases manifolds.

How SAP C/4 HANA Marketing Cloud address these challenges and help marketers?

As the name suggests, SAP C/4 HANA Marketing cloud is referred to as the fourth generation CX product from SAP and incorporates multiple tools and techniques to address the regulatory challenges. Let’s take a look at some of the important features that make SAP Marketing Cloud one the most attractive solution in regards to resolving above mentioned challenges:

1. Marketing Permissions Settings: The permissions settings control whether explicit permission of the contact/individual is required or an implicit permission can be assumed unless the contact opts out of the marketing communications. These permissions can also determine how much and what data can be stored from inbound channels of marketing communication including social media channels. These permission settings are based on the communication direction, country and the communication media used. However, there is a caveat here, these permission settings will be overridden by the explicit opt in/out by the contact/customer. Any unspecific setting is overridden by a specific one. Importantly these explicit permissions can also be imported via CSV uploads or OData services.

Below are the 2 types based on the communication direction:

A. Inbound Marketing Permission settings – These settings allow the business to decide how they listen to the customer data on various communication mediums and the country to which the individual belongs. Below screenshot shows the setting details.

Depending on the country, the communication media used for the inbound communication the permission can be set.

  • No value in the permission fields means ‘No Restrictions’ on storing data.
  • ‘1’ means contact interaction details can be stored but not the personally identifiable data. This disables any engagement possibilities with the contact but the interaction data can be used for analytics purpose.
  • ‘2’ indicates the data cannot be stored in any form at all and has to be discarded.

Below flowchart illustration will further clarify the concept:

B. Outbound Marketing Permissions – These settings allow businesses to validate if an explicit opt-in is required to send marketing communication based on country and communication media. Below screenshot shows the setting details. If ‘type of consent’ is selected as ‘E’ it means explicit opt in is required and ‘I’ implies that implicit permission can be assumed to send communication.

2. Subscriptions: Subscriptions allow marketers to store data related to the interests of a contact. A contact/customer can subscribe to newsletters, etc. and receive communication from the company.
3. Contact Profile – Permission Marketing Tab: One of the very important point in most of the data regulations is transparency of data collection and audit trail of how and when consent was given. This has been achieved by providing visibility to marketers on the Permission Marketing tab where they can view all the marketing permissions given by the contact/customer as well as all the subscriptions data.

Marketers can see if the opt-in was given explicitly or implicitly assumed by switching to the table view in this screen. As seen in the screenshot, the human figure on the opt-in illustrates that its explicit.

4. Double Opt-ins: Double opt-in can be enabled to send confirmation emails to a contact/customer when they sign up or sign out of a newsletter/subscription. It can be of two types viz. email opt-in or opt-out and newsletter opt-in or opt-out. Email formats with confirmation links can be created in the in-built content studio. Double opt-ins make the process of gathering and storing data more transparent.
5. Global Suppression Rules: By defining these rules, marketers can exclude contacts from communications based on contact’s previous interactions or campaign data. Contacts get excluded from campaign execution if they meet the criteria defined in the suppression rules.
6. Communication Category Limit: This feature defined in the communication category setup helps the marketers set limit on the number of times a contact is communicated in a given period of type using that communication media.

Summary

Now that we have seen all the components of the marketing permission and opt-ins individually it’s time to summarize and see how these fit in and work together. We will also see where do these features fit into the marketing cycle. Below process flow gives a better idea.

All the enumerated features and their seamless integration makes SAP C/4 HANA Marketing Cloud an ideal option for organizations to manage their end to end marketing needs. In conclusion, I believe, data regulations are going to be more stringent in coming times as newer and advanced threats emerge but with a robust and exhaustive solution like SAP C/4 HANA Marketing Cloud will prove to be a marketer’s first choice.

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29 JanBusinessSAP

SAP CPQ integration with SAP CLM: Why this is a better idea for your business?

SAP CPQ is one of the best sales configuration systems that any business can use to ease the complexity of selling solutions that feature multifaced combinations. Choosing CPQ can streamline and automate the selling process so that you deliver a solution that perfectly matches the requirement of your customers.

SAP CPQ is designed with a purpose that can help users to automate and accelerate the sales cycle. While combining products, there is a possibility that you might have to deal with product combination complexities. Simplify this entire process with the help of robust configuration tools that SAP CPQ provides and give your user the advantage of defining component requirements, analyzing functional specification, combing various solution components, and settling interdependencies.

Why CPQ and CLM could be better together?

Enhanced sales, better customer experience, quick processing of deals and minimised errors, these are a few basics required by a sales team in any big or small business. CPQ is the most trusted and efficient system to deal with sales-related problems and provide quick and accurate quotes to the customers with the help of which error-prone and time-consuming processes of sifting through multiple spreadsheets can be avoided.
Automating the complete sales process, including the contract, is another added advantage when it comes to improving the sales cycle. The pace of business is growing faster than ever and businesses in this situation cannot afford to experience any kind of delay in deal/contract finalization. And here’s when CLM (Contract Lifecycle Management) makes your task easy and provides complete surety to the sales reps so that they do not face any difficulty during the legal steps’ finalization.
There are a lot of companies today that have already realised the importance of Contract Lifecycle Management for the business growth and moreover has understood that it is not just record-keeping system but CLM Software’s combination with CPQ system can be the best choice to get you one step closer to your revenue goals
Here are 5 major reasons that show why SAP CPQ integration with CLM is a good idea for businesses today –

1. Helps in Closing Contracts/Deals faster

The complicated manual process of contract finalization demands the sales team to wrap up the legal formalities which indeed are time-consuming and also carry the risk of losing the deal as the customers can lose patience and step back due to frustration.
While at the same time, the automated process guarantees a smooth and quick deal processing where sales reps have the freedom to:

  • Easily create contracts with the help of self-service wizards and templates.
  • Import third-party contracts.
  • Get the advantage of automated approval escalation.
  • Negotiate contracts with the help of pre-approved clause library.
  • Get a collaborative workspace that enables real-time tracking of all redlines plus version control

The reason why a CLM solution streamlines and speeds up the contract process is its parallel cloud presence that gives the flexibility of contract reviewing to multiple approvers at the same time.

2. Enhances Sales Experience

The Sales reps, instead of focusing more and more on the selling process, are required to indulge in the manual process of preparing proposals and contracts for customers. This affects the overall sales of the organization and also demotivates the sales team. Using CLM and CPQ together enhances the sales experience by allowing the reps to speed the entire process from the quote to closing the deal with a signed contract. It gives reps a streamlined and easier way to interact with legal teams and the deal desk. They can focus on selling and driving more revenue.

3. Generate for revenue by never missing renewals

The combination of CPQ and CLM is very helpful for the sales reps as through it they can receive email notifications of contract milestones, renewals, expiration dates, etc. well in advance. You will not need any extra process for the renewals as with this combination all the required information remains at the fingertips and can be easily processed whenever the contract is requiring renewal. This facilitates the sales reps to:

  • To take action ensuring contracts are renewed correctly
  • Follow-ups on upsell suggestions are provided by an AI-enabled CPQ

All this process saves a lot of time and manual efforts which in turn generates more revenue for the business.

4. Boost the overall productivity of your business

Reaching your revenue goals and increasing the productivity of your business is a lot easier with the combination of CPQ and CLM. The SAP CPQ integration with SAP CLM not only simplifies the sales process, but it is also helpful in minimizing the total amount of time that a legal team might take to wrap the entire contract process.
Store all your contracts in a single online repository with the help of which you can have complete visibility and version control to keep a track of each step. You won’t require different applications for different processes like contract creation, negotiation, renewal, etc. and all this can be done with the combination of CPQ and CLM.

5. Offer Better Customer Experience

Deliver optimal customer expertise by providing accurate and quick services with this advanced combination of SAP CPQ and CLM. Avoid any misunderstandings that might occur when working without an automated tool and speed up the entire process by opting for this new online platform. Do not let small manual mistakes and confusions ruin your reputation in front of your valuable customers. When you choose SAP CPQ integration with CLM, you not only choose it for offering the perfect and accurate quote to your customer but also give them the flexibility of being updated with the complete contract processing through this advanced and straightforward integrated system offered by SAP.

Apart from CPQ, CLM can be integrated with –

SAP C4C

The combination of C4C with CLM allows businesses to manage contracts and quote negotiations more efficiently! This happens because a new CLM tab is added to C4C just after the integration is done thus giving the users the privilege of switching between both the applications (CLM and C4C) without having to log in again and again. Other settings such as Contract status check and permissions etc. are configured in CLM just the way it is done in CPQ.

Salesforce

CLM’s integration with Salesforce can help businesses in leveraging CRM data in making informed decisions and managing contract negotiations efficiently. While using this combination, your sales team can easily manage all the related activities through a single dedicated platform thus simplifying the entire workflow for them.

Netsuite

while used along CLM, Netsuite can help users in utilising the guided selling capabilities that are provided by the ERP solution. This integration is also most helpful in streamlining the entire contract management process for the businesses.

DocuSign

CLM and DocuSign integration cut downs the unnecessary costs that you might be spending on printing, scanning, and copying paper documents and enables a completely electronic workflow. This automated system collects information, and sign contracts online with electronic devices like your computer or mobile phone and speeds up the process.

Adobe Sign

Speed up the workflow, manage contracts efficiently, offer clear and full reporting compliance by integrating CLM with Adobe Sign. This combination allows businesses to securely automate workflows and sign contracts online electronic devices like computers, laptop or mobile phones. As an administrator, you can integrate and set up Adobe Sign with CLM and add the e-signature capability by signing an agreement.

How Acuiti Labs can be your best choice for integrating CPQ with CLM?

Acuiti Labs is an UK based SAP Silver partner with expertise in SAP’s latest technologies including Configure Price Quote (CPQ), Cloud for Customer (C4C), Contract Life-cycle Management (CLM), SAP Billing (BRIM), SAP Subscription Billing, and more. We have already deployed several SAP solutions successfully with Global Clientele and have also created a system with the help which you can easily go for SAP CPQ integration with SAP CLM.

Contact us to get more details about how Acuiti Labs can be your best partner in getting CPQ integrated with CLM and making your businesses process a lot more seamless and quicker.

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03 DecSAP

All that you need to learn about SAP S/4HANA and its deployment options

SAP S/4HANA is SAP’s next-generation business suite which is specially designed to run on SAP HANA. S/4HANA was launched in February 2015 and is the fourth business suite version that came after SAP R/3. It is the only unique business suit that is compatible with SAP HANA system at its backend and just because of this unique feature, SAP has replaced the old SAP ECC/ERP system with SAP HANA. Still, S/4 HANA is based around its successor i.e. ECC (ERP Control Center) solution and considers it as its core technology. SAP S/4 HANA can also be known as the latest Enterprise Resource Planning (ERP) solution with following special features.

  1. Streamlined data
  2. Easy to understand tool designing
  3. Agile and easy to use
  4. Capable of performing complex calculations
  5. Capable of handling huge data
  6. On-premise or on-cloud deployment
  7. Can also be deployed as a hybrid system

S/4 HANA is super-fast when it comes to the retrieval and processing of data in real-time. This is because it doesn’t support batch processing for its data and follows the smarter method. As it works on real-time analytics, you can use it to process and analyse information from the Internet of Things (IoT) or big data sources.

It is very important to understand that SAP S/4HANA has played an essential role in the digital transformation of many businesses that are also SAP customers. This post will help you in understanding that why the SAP HANA Cloud Platform is similarly essential for organisations who have not yet taken-up a cloud strategy.

Next Generation, Real-time ERP Business Suite – SAP S/4HANA

Are you ready to transform your business with SAP S/4HANA which is today ‘s most advanced real-time ERP business suite? With SAP S/4 HANA you can change your organisation’s digital transformation challenges into brand-new opportunities. It allows you to be more flexible for trying out new business models, speeds up the development process, and facilitates collaboration. And thanks to core SAP HANA database with the help of which SAP S/4HANA enables real-time analytics and is able support quick decision making.

We are all aware of the pace with which the industry is growing and this has subsequently increased the demands on ERP systems. There is huge competition and to stay ahead speed, agility, and the ability to innovate has become a must. SAP S/4HANA is an SAP’s perfect innovation to deal with all such needs. This is undoubtedly a next-generation business suite to form the digital core of a modern business by blending connected business processes with a single source of truth and an instinctive user experience.

Streamline and Modernize your Business with SAP S/4HANA –

  • Take actions and plan in real time: SAP HANA Database is all that you need to enable plan and take actions in real time and if you use this you will no longer need batch processing.
  • Flexibility to adapt business models: Be connected with people, necessary devices and also business networks, so that you can flexibly adapt your business models as per the changing market conditions and latest trends.
  • Improve the decision-making ability:On the basis of reliable data provided through a single source of truth, the informed decision making is improved. Leverage predictive analytics & also what-if analyses that can be of great help to optimize your planning processes.
  • Boost productivity:Flexible user interface, clear and personalized dashboards to represent business insights and role-based interfaces boosts the user productivity and at the same time minimizes the requirement of training sessions.

SAP HANA Deployment options – Choose from them wisely

First and the most important aspect of choosing the right deployment option is to thoroughly understand the business requirement and then you can quickly and seamlessly go ahead choosing the appropriate deployment option that not only fits into your business requirement but also falls within the budget.

Depending on your budget and need, SAP S/4 HANA’s deployment options can be distributed into following major categories –

1. Public Cloud – When you choose cloud as a deployment option for your business, your deployment is managed in an SAP data center. All you need to do is to just pay a certain amount to the service provider and everything will be managed by them. As SAP S/4HANA Cloud is a common platform, you will have reduced control over it, and you cannot customise it. However, the positive part of choosing SAP S/4HANA Cloud deployment option is that, you will be always have the benefits of your using latest and updated features as Cloud deployment option automatically updates on a quarterly basis.
2. On-Premise – Have full control on the environment by choosing on-premise deployment option. Here, all you have to do is to buy SAP S/4HANA, install it and then run it way you want. Customize it to use it as per your requirements. But with privileges, there comes a few responsibilities too. While you go for this option you have to be responsible for maintaining and taking care of any upgrades and updates. You also have to take the agreement for the annual innovation cycle that provides you with the option of upgrading and updating once in a year.
3. Infrastructure as a Service (IaaS) – This is considered as the most basic form of cloud computing service. Choosing this deployment option can be easily explained with an example of renting a car. While you rent a car, you get similar services as you get when you own a car apart from taking care of hardware material and maintenance of the vehicle. So, with IaaS you will not have to worry about maintenance as it also works as a bring-your-own-license (BYOL) model and mostly hosted through a hyperscale cloud provider like Amazon Web Services. However, while you avoid the high preliminary expenses of buying the technology, IaaS actually doesn’t always work out as the most cost-effective option.
4. Private Cloud – One of the best SAP S/4HANA deployment option to choose for your business is the private cloud. This is delivered in the form of managed service. Its’s like you own the cloud but the trained technology experts perform the activities for you. When you select private cloud deployment you get the privilege of merging the advantages of on-premise deployment with those of the cloud. So, a few benefits of using private cloud includes –

  • Quick innovation
  • Latest capabilities and features
  • greater flexibility
  • lower total cost of ownership (TCO)
  • Release management
  • 24/7 Consultation option
  • On-time optimisation services

All the four deployment options explained above have their own importance, but it is you who have to decide what suits your business reequipment better. We at Acuiti Labs can guide you through the process of choosing most appropriate deployment option and can also help you with one. We are UK based SAP Silver Partner and are also certified SAP hosting and cloud services partner. We offer both On-Premise and Cloud Edition for SAP S/4HANA, through which you get complete flexibility to choose system and service package combinations.
This specialty allows you to scale in two dimensions:

  1. Database size
  2. Service level

And these added scalability options allow you to change your SAP S/4HANA deployment based on the changing requirements.
Contact us for more information about our SAP S/4HANA deployment options and other SAP services and solutions.

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13 NovSAP

SAP Billing (BRIM) Accelerator: AcuitiPay Modern simplified Billing& Invoicing for Connected Cars

SAP Billing and Revenue Innovations Management (SAP BRIM or aka Hybris Billing) has undoubtedly brought a revolutionary change in traditional billing method. It’s been designed with a purpose of simplifying the complex and high-volume billing and invoicing processes by combining multiple different streams to generate a single bill as an output. Not only simplifying, but SAP BRIM has helped in making the complete billing process more transparent, flexible, agile and highly efficient. It also allows for very effective revenue management processes.

Key Benefits of choosing SAP BRIM for your Business

There are various benefits of using SAP BRIM including Cloud deployment, innovating business model, supporting subscription and usage-based model and offering multisided revenue models for partners. Apart from these, below are some more benefits of using it for your business –

  1. All new experience of selling services instead of products – Let your customer get the advantage of booking or buying a service and pay only on usage-basis instead paying a huge upfront amount for the product. What if you get the same car on the subscription basis? and only pay for the service you use. Yes, this is now possible and also easy to manage subscriptions and usage-based billing with SAP BRIM. Now you can buy any product as a service like car, mobile, etc.
  2. Easy Business model operationalization : While you use SAP BRIM, it’s really easy for you to enable any form or combination of business model, whether it is prepaid, pay-as-you-go on any other. All this will be an automated invoicing and accounting process that will be smartly handled by BRIM.
  3. Ability to scale business models that are capable of supporting and handling high-volume processing: Another smart functionality of SAP BRIM is the ability to manage business models that can support high-volume processing. It can easily support IoT (Internet of Things) and other connected devices with high-volume, automated, and transparent processing across usage-event and financial postings.

SAP Billing (BRIM) Accelerators –

Acuiti Labs have developed several accelerators based on the SAP Billing or SAP BRIM platform. They are designed to provide businesses with industry specific solution that allows easy and quick adoption of the overall billing solution. By using SAP BRIM accelerators your business can reduce the workload and speed up the implementation process as the complete billing cycle is automated and precise. Moreover, you get an opportunity to see the billing process in action for your own industry before you commit.

Why choose SAP BRIM accelerator for your business?

SAP’s automated billing service BRIM is being widely chosen by businesses and it has surely turned out to be the game changer. Many big and small business have improved their billing and invoicing procedure with the help SAP Billing and Revenue Innovation Management and these accelerators have now became the integral part of a lot of growing businesses around the world. These points below can clearly help you in understanding that how SAP BRIM accelerators works and manages the billing flow effortlessly:

  1. Order Management on the basis of Subscription: The SAP Billing process ensures quick delivery and accurate billing. It also automates the billing cycles, extensions, updates and renewals making it even more flexible for the businesses. Tasks like managing invoicing hierarchies, specialised catalogs, and shared credit are also done separately under SAP Billing process only.
  2. Collecting, upgrading and managing events on usage base: Apart from managing the subscription, SAP BRIM also manages data that is collected on usage basis. It captures, updates, and combines usage and event data for further processing required for pricing and charging. Another advantage of using BRIM is that it provides complete support to increasing volumes of usage data with unlimited scalability.
  3. Flexible and quick charging based on your business models: Build and offer both subscription, and usage-based pricing models that are also customer-centric. Create, manage and execute allowances and entitlements with complete flexibility and most importantly you are allowed to seamlessly integrate your current digital environment with supporting APIs.
  4. Merged Invoicing for all the offered services : The best way to enhance customer satisfaction and minimising customer queries is to provide them with clear and accurate invoicing. This is what SAP billing does for you. It combines billing information from various areas and partners into a single, precise and accurate report as an output.
  5. Create and Manage Documentation Flexibly: With SAP BRIM you have complete flexibility of managing, creating and personalising business communications both in digital and hard-copy formats. You also get an option of customizing messages, formats, bills, invoices, and receipts.

SAP BRIM Accelerator by Acuiti Labs – AcuitiPay

AcuitiPay is a powerful SAP BRIM accelerator owned by Acuiti Labs and it is world’s first dedicated end-to-end payment, billing, subscription and data management platform for connected vehicle. Capable of working with partners from the automotive, telecom, and insurance industries (among others), AcuitiPay is a complete package designed to help the drivers and brings together all the services that they need into one easy-to-use platform.

Following are the services you can choose while using the AcuitiPay:

  1. Fuel and charging
  2. Maintenance and repairs
  3. Roadside/ accidents
  4. Wi-Fi and streaming media
  5. Food and Beverages
  6. Parking and Tolls
  7. Insurance
  8. Vehicle Accessories
  9. Vehicle Financing & Leasing

AcuitiPay revs up the ease and convenience of its connected vehicle platform by using SAP Technology

With SAP BRIM, AcuitiPay enables:

  1. Integrate innovative services from third-party providers into the AcuitiPay platform.
  2. Enable quick, convenient, one-click payment for services, making driver’s life easier
  3. Generate a single bill for all vehicle services, from parking to in-car entertainment.
  4. Consolidate billing and invoicing process from partners and third-party providers into a single system.
  5. Onboard partners’ existing services, offerings, and loyalty programs seamlessly
  6. Manage numerous recurring subscriptions with ease
  7. Deliver billing information and driver data to partners reliably and securely
  8. Simplify revenue management significantly
  9. Reduce deployment time of new connected car services from months to weeks.

Acuitipay Overview

  • World Class Billing and Subscription Management solution – The solution that is used by AcuitiPay is developed with the latest SAP technologies. AcuitiPay is robust, secure and fully transaction platform that is developed as cloud service.
  • Powerful SAP foundation customized for Automotive application
    • Same products used by apple to power iTunes
    • Multiple access point web, mobile and dashboard
    • Supports multiple billing types including consumption-based charging
  • High volume, real-time transaction processing and revenue distribution – Initial build to support 10 million customers
  • Multinational – AcuitiPay can be used with different languages, territory, currency, taxation, e-invoicing, reporting, regulation etc.
  • Single sign-on “Marketplace” Experience
    • Many merchants, single customer interface, one account
    • Simplified management of customers and payment information
  • Multiple transaction types that can handled with AcuitiPay
    • Subscriptions and Bundling
    • Consumption based charging
    • Digital and physical products
  • Simplified product management
    • Direct control of products and pricing
    • Web interface or integration to existing systems
  • Compatible with all existing enterprise system
    • Modern/Legacy
    • ERP, Billing, CRM, Marketing, e-Commerce
  • Custom/Localized UI – Country /Division / Brand / Vehicle
  • Easily Integrated with all Eco-system services
    • Parking
    • Insurance
    • Roadside Assistance
  • Revenue sharing and revenue distribution

What are the various Scenarios of AcuitiPay –

  • User Registration
  • Card Registration
  • Product Catalogue
  • Product Bundle
  • Price management
  • Rating and charging
  • Usage-based changing
  • Detailed Billing
  • Invoicing
  • Payments
  • Cancellation and changes
  • GDPR Compliance
  • Credit management
  • Partner Share
  • Bank Reconciliation
  • Handling Customer disputes

Various Scenarios of Subscription Management with AcuitiPay

  1. Fixed product fixed charge
  2. Product with free period
  3. Variable period with variable price
  4. Service combination with Variable free period and price bundle
  5. Fixed charge plus consumption surcharge
  6. Carry forwards – Fixed charge minus unused amount pro-rata
  7. Payment Notification
  8. Cancellations
  9. Upgrade downgrade of the product
  10. Change in configuration
  11. Subscription extension
  12. Deferred revenue for annual subscriptions
  13. Addition of free service to existing subscription

Opportunities and Challenges and Learn how AcuitiPay help –

  • American drivers spend an average of 51 minutes/day in the car and 73% of drivers used smartphones, tablets or other devices to make purchases from vehicles in 2018
  • $230 Billion (8% growth over 2017)
  • Commuters value speed and efficiency and want to get the most out of their driving experiences
  • The winners in the market for on-demand mobile commerce / services will make payments seamless, ubiquitous, “frictionless” and global
  • It is critical to aggregate all payment options and avenues in one place
  • it is very easy to compromise a weak payment eco-system architecture without the right technologies.

Now count on your driving experience with AcuitiPay as by choosing this you have the freedom choose numerous services that you might need during your journey without even worrying about the manual calculations and billings.

Get ready for the Hassle-free ride with AcuitiPay. Contact us for more details

Also learn about our other accelerators and products.

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06 SepBusinessSAP

SAP Entitlement Management – Benefits and Key Features

Given the constantly evolving technological landscape and the fast-paced nature of businesses, it’s crucial for businesses to be equipped to handle any complexity that may arise. This is where SAP Entitlement Management comes in as an indispensable tool for businesses. It enables businesses to manage entitlements in a streamlined and automated manner, resulting in a superior customer experience, greater flexibility, and improved outcomes for all stakeholders involved.

As a business, it’s crucial to understand that delivering the product or software to customers doesn’t mark the end of a transaction. There’s more to it than just that. Rather, businesses today have entered a new era of selling where new experiences are being introduced to the market and the customers rapidly. Subscriptions, bundling, and embedding software/services together with the products are being provided by businesses so that the customers get better and more attractive deals.

Gone are the days when companies had their focused only on physical products. Today, businesses believe in offering ‘usage rights where they do not rely merely on the initial sale, but on the ongoing relationship with the customer and their satisfaction even after delivering the physical product to them. But understanding and managing what the customer is entitled to is not an easy task as each of these products can have one or more entitlements that might require tracking and potential adjustments throughout their life cycles. Here is when SAP Entitlement Management comes into the picture!

What is SAP Entitlement Management?

SAP Entitlement Management is intended to abridge the entitlement management processes and operations in a way that the requirements of rapidly growing and increasingly complex businesses are streamlined and automated, to deliver better customer experience. 

With SAP Entitlement management, you can create innovative and advanced business models and solution bundles to meet the requirements of the all the time more smarter customers. This includes entitlement modeling, managing workflows, integration, life-cycle management, reporting, and monitoring etc. Here’s how SAP Entitlement Management supports intellectual business scenarios: 

Entitlement-intellectual business scenarios

Key Features –

Entitlement Modeling – This feature can help businesses in freely defining their new entitlement models and assigning entitlement models to offerings. Not only this, but it also helps in maintaining custom sets of attributes like business categories, rights, distribution channels and geo-location etc. 

Integration and Migration Support – Can be integrated with S/4 HANA on-premise order management and can also utilise migration support tools to start the implementation. SAP entitlement management provides you a special set of API services that can be integrated with other SAP or non-SAP systems. 

Entitlement Lifecycle management – With the help of entitlement lifecycle management you can define the procedure of events effecting entitlements and maintain statuses on entitlements throughout the lifecycle and define custom alerts. Also, simplifies and provide support to up-sell, renewal, return, upgrade processes and operations. 

Realtime Reporting and Analysis – Provides custom reports as per the requirement of the customers, products or entitlements and helps customers with insights on current, past and nearing expiration entitlements with the help of user-friendly dashboard. 

Sales, Support and Self-services – SAP entitlement management automates renewal processes by using co-termination logic and simulates entitlement at quotation level. It also helps in enabling self-service scenarios and custom views for sales support and customers with APIs. 

Helps with a Central Repository – Assists in enabling up-to-date visibility of entitlements and as defined in modelling and related product assignments. With the help entitlement management by SAP, you help your business grow and adjust by utilizing highly scalable central repository provided. 

Advantages of using SAP Entitlement Management

An intelligent way to increase sales and revenue –

The intelligent entitlement management system allows businesses to grow by boosting sustainable and recurring revenue streams with the support of subscription-based business models.

Innovative and Better Deliveries –

When it comes to deliver better outcomes, SAP entitlement management could be the best choice. This can help teams in enabling teams with faster deployment of latest offers and related entitlements. Further, it can also assist with the tracking process of the performance to inform and repeat as per requirement.

Deliver the most value from entitlements –

Let your customers get most value from the entitlements and provide them transparency of their entitlements. Range of relevant self-services, alerts, and reminders are offered to the customers to maintain the transparency.

How to get Maximum Value and Revenue from SAP Entitlement Management?

As this is deployed in the cloud, it is available as software as a service (SaaS) based on subscription and the number of users. Businesses need a solid entitlement management system because at times the back-office operations might become more complex. It maximises value and revenue by assuring that: 

  • Your sales reps and channel partners have clear visions of the entitlements of their customers, so that you never miss any opportunity for renewal, cross or upsell. 
  • Your sales teams can deploy proposed bundles faster, and at the same time can track and assess market performance with surety. 
  • Your IT and license administrators are equipped with the important tools to deploy, manage and report on any type of entitlement. 
  • Your customer service executives are well aware of exactly what the customer is entitled to and provides them the tools so that they can properly assist the customer and engage in any upsell or cross opportunity. 
  • Your customers are provided complete transparency into their entitlements, they will also receive entitlement related alerts and reminders, and are restricted from unauthorised usage, that might result in revenue leakage and other such unethical outcomes. 

Software companies, manufacturing, telecommunications, retail, healthcare, financial services, etc. can use SAP Entitlement Management services to manage the entitlements and licenses of their software products and services.

Discover How Acuiti Labs can assist you in effectively managing your SAP Entitlements with these valuable solutions

Licensing and Entitlements: Acuiti Labs can help you manage and automate your software licensing and entitlements, enabling you to track and manage your customer entitlements across multiple channels and product lines. 

Billing and Invoicing: Acuiti Labs can help you streamline your billing and invoicing processes, ensuring that you are accurately billing your customers based on their entitlements. 

Revenue Recognition: Acuiti Labs can help you ensure that your revenue recognition is accurate and compliant with accounting standards, reducing the risk of audit failures. 

Analytics and Reporting: Acuiti Labs can help you leverage data analytics and reporting to gain insights into your entitlement management processes, enabling you to make informed decisions and optimize your revenue streams. 

Integration with SAP BRIM: Acuiti Labs can help you integrate SAP entitlement management services with other SAP BRIM solutions, such as billing and invoicing, order management, and revenue management, providing you with a comprehensive and integrated solution for managing your revenue streams. 

Be it service, support, or security and compliance, SAP entitlement management does it all! If you are looking for an effective and quicker way to transform your business, manage entitlements and deliver best to your customers, look no further and get complete information about this here – www.acuitilabs.com 

 

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04 JunSAP

Is SAP Commerce the right platform for me?

Onboarding new clients is a sign of growth but being able to effectively manage a growing clientele is where it can get tricky, enter, SAP’s Commerce platform! Our previous blog ‘Does your e-commerce platform need to be upgraded to SAP Commerce’ covered when businesses should consider changing platforms, now we will focus on why the SAP Hybris Commerce platform is a highly recommended alternative to resolve the problems.

We have broken down how businesses and their customers can benefit from making this investment so you can gauge a better understanding on how the platform can be leveraged to meet versatile business needs.

Flexible, adaptable, stable and efficient – SAP’s Hybris Commerce platform’s flexibility & performance is incomparable to other e-commerce platforms. Not only does the platform provide businesses with a range of tools catered for different operations, but it also works well when integrated with existing systems. As the platform uses cutting edge technology, end users benefit from a great quality of service.

Multi-language opportunities – This platform can be used and presented in multiple languages, currencies and local tax rates, a unique feature that adds to its adaptability for both domestic and international clientele.

Cost effective and multitasking – Most existing platforms have failed to deliver adequate support or framework to accommodate added functions, whereas SAP Hybris Commerce comes with an added feature that helps users implement extensions and add-ons in real-time. Platforms that are not flexible tend to result in higher costs to maintain, as new features have to be brought and implemented by external teams. SAP Commerce provides users with more autonomy and independence, resulting in a reduction in company costs.

Popular choice for B2B and B2C markets – It’s becoming a growing trend for businesses to directly reach out to their end-users, with a strategy to extend sales opportunities to merge B2B and B2C models. Unfortunately, many businesses have not been able to successfully execute this strategy as a result of various limitations in their existing e-commerce platforms. Switching to SAP Hybris Commerce will give businesses an advantage as the platform is built for both B2B and B2C users and can manage end-customers in both markets from a single platform.

Omni- channel functionality – One of the most important features of this highly efficient e-commerce platform includes its omni-channel functionality. This functionality makes it easier for businesses to connect with the significant customers from any location, and utilise new channels and touchpoints for efficient interactions. Channels could be via websites, emails, mobile devices, call centers, etc

Existing SAP Hybris Commerce users opted for this platform to:

  • Enhance business growth
  • Improve customer engagement and interaction
  • Achieve business goals
  • Improve customer service
  • Make business operations more effective
  • Ensure general efficiency, visibility, and reliability

Summary:

Our experts recommend the SAP Hybris Commerce platform for both growing and established businesses, not only to sustain their positions in highly competitive markets but to also remain a step ahead in terms of technology and opportunities.

Enter the world of ample opportunities to grow your business from all quadrants quickly and effectively by adopting the SAP Commerce Platform.

Have a read through our SAP BRIM AP Sales Cloud, SAP Billing(blogs to familiarize yourself with some of SAP’s other solutions, and as always, get in contact with our team if you have any further questions!

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21 MaySAP

Does your e-commerce platform need to be upgraded to SAP Commerce?

Technology is powerful, but without having the knowledge and expertise on how it can be leveraged to meet business needs, technology can be powerless. New developments within industries and markets are significantly impacting consumer demands, and a strong e-commerce platform such as SAP Hybris Commerce can help businesses thrive under changes, improve productivity and increase customer loyalty.

Before choosing the right platform for your business, it is extremely important to recognise and understand symptoms that indicate changes need to be made. We’ve broken this down into four simple signs for you to have a think about.

When should you upgrade?

  1. Consistency – It’s no secret that businesses often use a variety of platforms to support different divisions within the organisation, but in many cases, fail to work in unison. If your current platforms are not working in harmony with one another, changing to an end-to-end platform like SAP Hybris Commerce which covers all stages of a sales process will save businesses time and money.  Conflicting platforms often slow internal operations down, and in most cases can only be resolved by IT divisions, whereas an all-rounder platform will centralise all tools and systems.
  1. Un-happy customers – Customer satisfaction can make or break a business, so keeping them happy should be a top priority. One of the easiest ways of identifying how existing e-commerce platforms are performing is by analysing customer experiences.  The majority of customers (including myself) hate filling out surveys, but a simple ‘were you happy with your experience today’ is a great way to measure satisfaction levels.  If you are receiving negative feedback from unsatisfied customers, your e-commerce platform is most likely unable to keep up with their demands and needs be replaced with a more advanced, adaptable and user-friendly system.
  2. Changing Technologies – When it comes to technology, change is always good. I know what you’re thinking, ‘if it ain’t broke, don’t fix it’- a common mistake when businesses review their technological platforms.  Changing trends create new demands, and the only way businesses can keep up with them is to use flexible platforms.  Failing to keep up with the latest technology will have a negative impact on end customers and the long-term growth of a business.  You don’t have to be an expert in every single platform there is, but you do need to establish what platform will best suit your business needs, and we have a team of experts who can help you reach that conclusion.
  1. Business Satisfaction – Take a step back and ask yourself, am I happy with how my e-commerce platform is performing and is it helping me achieve our targets? If you are spending too much time updating systems, waiting for the IT division to resolve any glitches or any of the above-mentioned points, it’s time to switch to an advanced platform such as SAP Hybris Commerce.

If you can relate to any of these issues, or recently had a conversation with someone who was complaining about their systems crashing, we need to talk! Many of the companies we have helped transition did not even realise their systems were outdated until they had a think about what they were really getting out of their existing e-commerce platform. We want to ensure our clients and their customers are getting the best from their platforms and would love to hear from you if you think your e-commerce platform is due for an upgrade.

Keep an eye out for our next blog which will be focusing on the SAP Hybris Commerce platform, and how businesses can benefit from adopting it.

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