Category: SAP

Transformation of Media and Entertainment Industry using SAP BRIM Solution

What is the need of SAP BRIM Solution for the Media and entertainment industry today? This industry has evolved rapidly over the past few years and has become the early adopters of technology. The evolution of the industry has led to a more subscription-based economy with a healthy dose of usage-based charging. Easy and flexible options to watch movies or their favorite shows which is now at their fingertip with the online streaming platforms like Netflix, Amazon Video, Hotstar, and the list goes on. The need to modernize and adopt a digital transformation-based approach has become imperative for the industry old timers to match with the new technology based streaming platforms.

Releasing movies on the conventional theaters and cinema houses is now being challenged by the new streaming platforms. There is a big shift in the revenue model for movie makers. More and more movie makers and studios are now releasing content directly on the streaming platforms making the traditional model close to obsolete.  Along with this the consumer expectations have changed considerably. They are now looking at pure subscription of their desired bundles or pay per use or a combination of the two. They are no longer willing to be tied to the conventional media content delivery, where the choice was driven by the media service providers.

Imperatives of Media and Entertainment World today –

Consumers of media are now the millennials whose expectations are completely different from yester years. The viewing habits and demands are very technology driven. It is very important to understand that the combination of new digital distribution modalities and evolution of customer’s consumption habits. This is continuously challenging the traditional Media and Entertainment business model. It has already been considered the start of a sweeping transformation that will continue to reshape the entire Media and Entertainment ecosystem.

We cannot ignore the unyielding competition as far as the media and entertainment industry is concerned, with even the biggest of industry players battling for the eyeballs of the viewers and subscribers. The media companies that will rapidly identify and react to the evolving requirements and consumption patterns of the end-users will survive in this rate race.

The rapid growth in advanced technologies has been the single biggest factor behind this resurgence. The same advancement in technologies has also created the commonly witnessed enlightening shifts. The audience now have understood their power and have become more demanding. Gone is the time when they use to adjust their daily routine, to the availability or airing of the content. Content providers are wrapping up their broadcasting and publishing as per the requirement and convenience of the customers. With the growing completion amongst the streaming platforms, the companies have become more customer-centric over time.

When at any given point people can exchange notes with each other about any of the newly launch media content by the means of several social media websites like YouTube or Instagram or review sites, the death or survival of any published or broadcast content can be decided in seconds.

One thing is obvious; consumers are more liberal and are keen to exercise greater choices and express personal freedoms as far as media & entertainment are concerned. Along with independence, consumption has also significantly gone up. This has led to a double-edged challenge for the content providers, greater opportunities, and much higher risks. In the era of technology shifts, it is imperative that only those media and entertainment entities that enable themselves rapidly, identify and act on this tectonic shift in the consumer mindset will survive and indeed thrive.

In summary, challenges faced by Media and Entertainment Industry –

Knowing the fact that the media and entertainment industry is witnessing massive transformation at the moment, it is also reacting by working towards improving the customer experience. Nevertheless, here are some major challenges that are being faced by this industry.
1. Higher Customer Expectations – The customers are expecting the various media and entertainment providers to deliver choice, convenience, and value, all these wrapped inside personalized and customized experiences that should be available on-demand and on a cross-platform basis which should also include limited advertising and strong data protection.

2. Adaption of new realities – Growing competition for viewers and advertisers, combined with ongoing declines in subscribers, has become quite a cause for topline media and entertainment business owners to relook at the new realities and adapt them for being all-time better. All that Media and Entertainment industry requires is a new level of operational superiority — the kind of strategic expense reduction that provides short-term results and long-term efficiencies.

3. Constant desire of customers for something new and unique – Speaking about the traditional Media and Entertainment model, creativity, distribution, and monetization were direct. It was common for consumers to be passive and wait for content that was made available at a time prescribed by others. Digitalization has changed the face of the world and that has reduced the need of an intermediary, that is more atomized, yet a bit complex and, above all, lively. As mentioned earlier, Media and Entertainment consumers are more inspired and demanding. Their expectations are rather high on being able to control how the content, products or services should be delivered to them. This behavior and expectations have been fueled by personalized experiences across their daily life, right from mobility and financial services to communications and indeed entertainment.

4. Mitigation of Cyber risks – Huge amount of data is being created every minute as a result of millions of clicks, views, and downloads. This data offers media and entertainment companies a real competitive advantage, however, this same data is a real threat for them as it acts as a magnet for cybercriminals. Companies need to have a better plan in place in order to deal with any cybersecurity issue.

5. Race to deliver the best content – The rapid growth in video creation and distribution platforms and a consistent rise in engagement metrics, subscription fees, advertising revenue or a combination of all of these together have created an intensely competitive landscape for developing and acquiring the best content.

With so much content available across many distribution alternatives, Media and entertainment businesses are forced to think of innovative strategies to deliver more compelling programs for their consumers to watch. AI and machine learning technologies can be leveraged by these companies to dissect viewing patterns from multiple perspectives to build personalized recommendations into consumers’ digital interaction.

Role of SAP in changing the face of Media and Entertainment Industry

The content offered by media and entertainment industry plays a crucial role in customer satisfaction, SAP S/4 HANA and the cloud platform can help in streamlining and personalizing the content as per the taste of the Audience. SAP S/4 HANA has collaborated with SAP Cloud Platform and is facilitating the media houses to digitize and innovate their business models.

Here are a few points that can help in understanding the role of SAP in media and entertainment industries

Creating New Cloud-Based Multipurpose Applications

The SAP Cloud based platform is helping media companies to build new cloud-based mobile applications rapidly which can in turn help them for the next-generation audience, that are more technology driven and are always hooked online through their mobile devices.

Bundling

Many new media companies are opting for bundling service offered by SAP. Product bundling feature enables them to easily create complex and personalized product offerings of digital goods and services for their customers. With the help of this feature you can also offer flexible pricing and availability rules based on the customer selection

Packaging

In this competitive world of new digital a reality, SAP S/4HANA can help your deal with all packaging requirements efficiently.

Monthly Subscription Billing

SAP Subscription Billing solution can help your business with a simplified, automated approach to billing and ordering processes to help you create and monetize new offers quickly and effectively which can also be chosen on the Subscription basis.

Customer Experience

SAP Billing Services can help your company in delivering better customer experience by providing transparency and flexible billing choices. It can help you in managing huge number of users with ease and also keep a track of user-based charging.

SAP innovative software solutions remain the game changer when it comes to targeting the right audience, dealing with customer problems, establishing better connections with them, and a lot more.

Speaking about the facts, as per SAP’s official website, near about 83% of the media-based companies listed in Forbes Global 2000 are SAP customers, 74 % of radio and TV broadcasting content worldwide is produced by SAP customers and 90 % of the printers and publishers in the Forbes Global 2000 are SAP customers.

SAP’s easy approach to solve to your specific your specific media business requirements –

  • SAP’s intelligent technologies optimizes the overall experience of your customers. Move a step ahead by increasing the transparency of end-to-end processes and leverage real-world awareness which involves consumers, talent, and also business to business (B2B) partners get more innovative.
  • SAP innovative solutions can help you in unlocking business values and potential with digital technology. Get an all new approach to content delivery by connecting innovative technologies with integrated business solutions and get more closer to creating an intelligent enterprise

SAP CX to improve Customer Experience –

With a lot of new options coming up in the market so promptly, it is quite a task for businesses to win customer’s trust and keep it intact in the long run. These fascinating options for the customers are capable enough to drag their complete focus away from you. SAP Customer Experience is one of the best solutions to make each step of your customers journey count. Understand their intentions, interact frequently to show that you care, offer them complete support at each step of their journey. This is how SAP helps you in providing the best of customer service.

SAP BRIM Solution to improve customer experience – Example of the Use-case

The role of SAP  BRIM solution for the media and entertainment industry can be clearly understood with the help of an example of the use-case where the primary requirement was to improve the customer experience. 

Business challenges –

In this use case, the media and entertainment industry wanted a system to deal with:

  • Product bundling and pricing,
  • Manage subscriptions
  • Manage offers efficiently
  • Single billing for subscription and consumption events

They required a provision that can offer the customers bundled product with a lot of unique options for them and a robust OTC process that includes quotation approval.

What SAP Innovative solutions were used to deal with the above-mentioned challenges –

SAP BRIM Solutions can significantly reduce manual efforts and operational cost by offering support for businesses that deal with subscription models. A few SAP BRIM solutions that are involved in this process includes SAP CX C4C, Commerce, Data Mediation, SAP BRIM and Subscription Billing.

Depending on your business goals, SAP BRIM solutions are implemented which helps the businesses understand the scenario of getting numerous advantages for both customers and business itself.

 SAP BRIM Solution Architecture for Media and Entertainment Industry

Benefits

After implementing SAP BRIM solution, the end user was provided with a highly scalable and high-performance SAP CX Integrated solution along with a 360° view of customer records to accelerate collections processes and improve customer service. The business also gets the benefit of provision of performing usage and recurring based billing.

How Acuiti Labs can help –

Acuiti Labs is a UK based SAP Silver Partner and offers innovate solutions like BRIM, Subscription Billing, CPQ, C4C and more. Business growth or improving customer relationships, we can help you with customized solutions for all your requirements. We can help you in accelerating implementation time, reducing risks, reducing manual processes, enhancing sales activities, improved customer interactions and moreover, get you ready for your digital journey with our SAP based solutions.

Maximise Business Benefits with SAP Subscription Billing and Revenue Management

The word subscription is not a new term when it comes to ease the business flow and offer your customers an option of recurring payment for any service or product could be taken with right combination of subscriptions, one-time fees, and usage-based charges. Industries like telecom, media, entertainment etc. have been providing their services for longer duration with a flexible choice of subscription and payment options. They have been doing this since decades; Earlier it was Newspapers, Cable Television Networks, and Landline Telephones bills, whereas today these have turned into Consumer goods, Jobs, Travelling, Dating, Netflix, and other such offerings.

However, with the increase in growth of mobile communications and the internet, the face of subscription-based business models has dramatically evolved and is changing the way customers use to look at buying options. Every business is becoming a connected one by moving from products to services. Earlier it was only a handful of industries that offered the choice of recurring payments, today a lot of industries have already moved into this business whereas, several others are planning to opt the option of offering services and products on the basis of subscription.

Subscription Based Billing – Win-win for Customers and Business

It is not only businesses that are being benefited with the use of SAP Subscription Billing model, but customers are also get more options to choose from and buy only what is required. This also help businesses in maintaining continuous cash-flow and building stronger and lifetime relationships with the customers.

As growth persists, such companies have already started realizing that to maintain and support the new and more creative subscription-based offerings, stronger, more efficient, and flexible billing solution is required and using traditional ERP and CRM systems will not be enough. These systems lack the capability of managing the diverse requirements like fulfilling the recurring billing demands for the customers or managing large volumes or real-time competencies linked with the hyper-connected world.

Although the internet can help you with the hits on subscription billing, you need to have a proper understanding about the important features of subscription billing to get benefitted as a business.

A Few Key Features Essential for a Subscription Billing System

Flexibility : The subscription billing model is required to be flexible and should come with the option to be easily deployed in the cloud, on-premise or in a hybrid way depending on the requirement of the customer.

Responsiveness : With rapidly changing billing requirement, Agility is one of the most important key features of any billing solution. businesses need to have a solution that is responsive and powerful with the ability to create any type of pricing rules imaginable in hours or days – not months. Any subscription billing system that do not require a lot of highly trained developers for its installation, implementation or management is considered to be the best.

Real-time and Centralised Pricing Model : An ideal billing system possesses a real-time and centralized pricing model. Along with the simple integration of all the systems that require pricing and customer information (typically in real-time), a billing system should also be capable of providing needed support to all subscription products and services that are offered by a particular company.

Scalability : You can easily manage the scenario in the initial phase of using a subscription billing model for your business as you might have fewer customers at that time. But as you grow, this number will also increase dramatically and will require a system that can support a huge number of subscribers and can process billions of transactions in a single day. Thus, scalability is one of the important features of any subscription billing system.

Usage metering : We need to understand the fact that the simplest subscription models are based mostly based on flat recurring fees. There are a lot of businesses that need to meter customer usage so that they can efficiently manage pricing, discounts and other options like up-sell. Another advantage of usage metering is reporting and revenue recognition.

Financials and reporting :  An effective billing solution provide complete customer financial management and integration with the Backend Accounting Module. Reporting and Business Intelligence must be leveraged at real-time speed to keep a check on the company’s health and growth rate.

When it comes to managing the subscription billing process for your business to maximize its benefits and growth, you need to have a billing system that is fast, agile, flexible, convergent, scalable and powerful at the same time. Choosing a billing system with the above-mentioned important features will not only ensures that your business can reap the most benefits from this investment but also offer your customers exciting new products and services with better customer experience.

Advantage of Choosing SAP Billing and Revenue Innovation Management (SAP BRIM)

While you choose SAP Billing and Revenue Innovation Management Solution for your business, you get the advantage of monetizing subscription and usage-based business models with agility and with the advanced capabilities like revenue management and recurring billing. This also increases the transparency of the entire revenue management process with the help of its dedicated scalable, agile, flexible, and highly automated software that helps in billing, invoicing, and revenue management.

Below are the key benefits of using BRIM

1.    Supports high-volume processing and Scales up businesses : Provide support to the Internet of Things and connected devices with high-volume, automated, and transparent processing across usage-event and financial postings.

2.    Easy Migration from selling products to selling services and physical goods bundled with services : Offer your customers outcomes-based on subscriptions and real-time usage-based services, while supporting revenue-sharing models across your extended ecosystem.

3.    Ease and flexibility of operationalizing your business model : Get the freedom of enabling any variant or combination of prepaid and pay-as-you-go business models with rules-based, smart automation of invoicing and accounting processes.

4. Supports Partner Revenue Sharing : Partner Revenue Sharing option by SAP BRIM helps the partners in establishing a successful cloud practice with lower liabilities and risks providing maximum benefits to them.
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How SAP Subscription Billing and Revenue Management Contribute to managing Subscription-based order management?

Below are a few points that will help to understand how SAP Billing and Revenue Innovation Management can help companies that are looking for an effective solution for managing their subscription billing process.

  • The automated process ensures accurate delivery and billing process. This is done by capturing and monitoring subscription orders.
  • Promptly and automatically addresses contract changes, renewals, extensions, and billing cycles to avoid errors.
  •  Provides Ease of managing master agreements, which includes invoicing hierarchies, specialized catalogs, and shared credit.
  • Automated payment handling from any channel. Integrated Credit, Collection, and dispute Management.

 

Looking for a comprehensive Sales Performance Management System? How can SAP Commissions help?

SAP Commissions is a simple yet very effective way to improve and align sales performance management according to your business goals. Already chosen by many successful businesses, this is a new age end-to-end solution to deal with business requirements and helps in streamlining incentive compensation management, distribution process, approvals, and workflow, it also helps in reducing overhead and maximising plan effectiveness.

Grow revenue, meet business goals and keep your sales team motivated with SAP Commissions. This innovative solution allows you to create, optimize and deliver incentive compensation plans and align sale behaviors to maximise profits while gaining the transparency to increase commissions ROI and remove errors. No matter you are dealing with direct sales force or indirect sales force, this solution can easily manage a complete incentive compensation process for you right from sales order to payment.

SAP Commissions is designed in a way that it fits perfectly into your business process and brings in the agility to meet the rapidly changing market scenario. While using this for your business you can eliminate the commission errors, align sales to your business goals, and monitor your expenses wisely that are specifically assigned for compensation budget.

If you are also looking for a simple way to deliver transparent incentives in an agile manner and get your sales team fully aligned with your business goals, SAP Commissions is for you! Powerful and fully customisable dashboards and prepackaged reports with SAP Commissions make sales performance management process even faster, accurate, and transparent.

SAP Sales Performance Management with SAP commissions

Below are the key features that will help you understand how Sales performance management can be best done along with SAP Commissions:

1. Execute your Sales Plan in a better way

This is the best way to align all your compensation plans in one place which is also a great advantage for sales representatives and sales managers. SAP Commissions comes with complete transparency and allows the sales reps to have visibility about the payouts and performances, in a way that they can have a proper understanding about commission plans and raise compensation disputes, see detailed compensation statements and performance metrics and forecast income at their convenience, anytime, anywhere and on any device.

2. Easy integration with the back-end systems

Best part about using SAP commissions for sales performance management is that it can easily be integrated with major and most frequently used latest platforms like CRM, ERP, HR systems etc. where the integration can be done both at data level and at the processing level. So, you can easily enjoy the real-time data insights and have the flexibility to execute business processes across different systems without worrying about worrying about logging manually, every time.

3. Ease of one-click Traceability

This solution comes with complete audit trail visibility & traceability for Sarbanes-Oxley Act (SOX) compliance. Get complete details of audit logs on each of the available screens as information is tracked from time to time and it has all the records about which changes are done, who did the changes and when these changes are done. Sales reps can easily trace any payout amount back to the originating sales transaction just with the ease of one-click traceability.

4. Precise and Built-in Crediting

SAP Commissions allows you to easily and precisely process any complex split; so that any number of direct or indirect payees, that could be across internal and external hierarchies can be credited with being delayed.

This is a robust built-in crediting engine, that you can credit over complex roles, relationships, and numerous functions with the help of simple drag-and-drop actions.

5. Quick Settlements of Compensation Disputes

Every business understands the pain of resolving compensation disputes as the process is not only time consuming, but also can also have a lot of errors to be resolved. SAP Commissions can be very helpful in resolving the compensation disputes quickly and precisely. This not only reduces the number of errors and disputes a business might have to deal with but also simply and smartly deals with disputes as and when they occur.

Who should opt for SAP Commissions?

Businesses that are looking forward to enhancing their sales performance management can opt for SAP Commissions. Visit our SAP Commissions page and learn more about this solution. Also, get in touch to have a brief understanding of SAP Consulting Services that we offer.

Data Protection Regulations – How SAP Marketing Cloud can help Marketers?

In the era of ubiquitous computing where even your home appliances can contact the service centers and open a maintenance request on your behalf, data of all sorts is getting generated in gargantuan proportions. This might sound like a boon to businesses and marketers as it provides a lot of data and information to be fed into analytics engines and generate valuable insights into most sought after KPIs like customer behavior and loyalty management. However, this boon also comes with significant responsibilities for maintaining the sanctity and privacy of this data which might be personally identifiable information of your customers as well as employees. In the wrong hands it can prove to be very damaging for the customers and in turn to the reputation of the companies who store such data. Regulators and governments have also identified the importance and the risks of such data leaks. Be it instances of customers of financial institutions losing huge amounts or alleged attempts of social engineering, are everyday news.

In such a scenario, the regulations that were created in the past like the Data Protection Directive of 1995 from the European union was created before companies like Google and Facebook came into existence. Law makers and governments soon recognized the fact and brought in new laws like the General Data Protection Regulation (GDPR) as recently as May 2018. If we specifically look at the GDPR, there are some significant enhancements over its predecessor, which includes but is not limited to:Transparency of data collection and utilization.

  • Transparency of data collection and utilization.
  • Easy access for an individual to their data and the right to be forgotten.
  • Audit trail to identify how and when a consent was given by an individual.
  • Mandatory breach notification.
  • Independent role of a Data Protection Officer for companies above a certain threshold size and that process personal data.
  • Consent of parents for processing a minor’s data

There are hefty fines to the tunes of millions or a significant fraction of a business’s turnover in case it fails to adhere to these provisions. These provisions help to enhance the data protection levels but also increases the challenges for businesses and their marketing teams. In such a scenario the responsibility of the data management and marketing tools increases manifolds.

How SAP C/4 HANA Marketing Cloud address these challenges and help marketers?

As the name suggests, SAP C/4 HANA Marketing cloud is referred to as the fourth generation CX product from SAP and incorporates multiple tools and techniques to address the regulatory challenges. Let’s take a look at some of the important features that make SAP Marketing Cloud one the most attractive solution in regards to resolving above mentioned challenges:

1. Marketing Permissions Settings: The permissions settings control whether explicit permission of the contact/individual is required or an implicit permission can be assumed unless the contact opts out of the marketing communications. These permissions can also determine how much and what data can be stored from inbound channels of marketing communication including social media channels. These permission settings are based on the communication direction, country and the communication media used. However, there is a caveat here, these permission settings will be overridden by the explicit opt in/out by the contact/customer. Any unspecific setting is overridden by a specific one. Importantly these explicit permissions can also be imported via CSV uploads or OData services.

Below are the 2 types based on the communication direction:

A. Inbound Marketing Permission settings – These settings allow the business to decide how they listen to the customer data on various communication mediums and the country to which the individual belongs. Below screenshot shows the setting details.

inbound marketing

Depending on the country, the communication media used for the inbound communication the permission can be set.

  • No value in the permission fields means ‘No Restrictions’ on storing data.
  • ‘1’ means contact interaction details can be stored but not the personally identifiable data. This disables any engagement possibilities with the contact but the interaction data can be used for analytics purpose.
  • ‘2’ indicates the data cannot be stored in any form at all and has to be discarded.

Below flowchart illustration will further clarify the concept:

inbounf marketing functions

B. Outbound Marketing Permissions – These settings allow businesses to validate if an explicit opt-in is required to send marketing communication based on country and communication media. Below screenshot shows the setting details. If ‘type of consent’ is selected as ‘E’ it means explicit opt in is required and ‘I’ implies that implicit permission can be assumed to send communication.

communication media
2. Subscriptions: Subscriptions allow marketers to store data related to the interests of a contact. A contact/customer can subscribe to newsletters, etc. and receive communication from the company.
3. Contact Profile – Permission Marketing Tab: One of the very important point in most of the data regulations is transparency of data collection and audit trail of how and when consent was given. This has been achieved by providing visibility to marketers on the Permission Marketing tab where they can view all the marketing permissions given by the contact/customer as well as all the subscriptions data.
Permission marketing

Marketers can see if the opt-in was given explicitly or implicitly assumed by switching to the table view in this screen. As seen in the screenshot, the human figure on the opt-in illustrates that its explicit.

Human figures
4. Double Opt-ins: Double opt-in can be enabled to send confirmation emails to a contact/customer when they sign up or sign out of a newsletter/subscription. It can be of two types viz. email opt-in or opt-out and newsletter opt-in or opt-out. Email formats with confirmation links can be created in the in-built content studio. Double opt-ins make the process of gathering and storing data more transparent.
5. Global Suppression Rules: By defining these rules, marketers can exclude contacts from communications based on contact’s previous interactions or campaign data. Contacts get excluded from campaign execution if they meet the criteria defined in the suppression rules.
6. Communication Category Limit: This feature defined in the communication category setup helps the marketers set limit on the number of times a contact is communicated in a given period of type using that communication media.

Summary

Now that we have seen all the components of the marketing permission and opt-ins individually it’s time to summarize and see how these fit in and work together. We will also see where do these features fit into the marketing cycle. Below process flow gives a better idea.

Marketing cycle

All the enumerated features and their seamless integration makes SAP C/4 HANA Marketing Cloud an ideal option for organizations to manage their end to end marketing needs. In conclusion, I believe, data regulations are going to be more stringent in coming times as newer and advanced threats emerge but with a robust and exhaustive solution like SAP C/4 HANA Marketing Cloud will prove to be a marketer’s first choice.
Reference: SAP Blogs

SAP CPQ integration with SAP CLM: Why this is a better idea for your business?

SAP CPQ is one of the best sales configuration systems that any business can use to ease the complexity of selling solutions that feature multifaced combinations. Choosing CPQ can streamline and automate the selling process so that you deliver a solution that perfectly matches the requirement of your customers.

SAP CPQ is designed with a purpose that can help users to automate and accelerate the sales cycle. While combining products, there is a possibility that you might have to deal with product combination complexities. Simplify this entire process with the help of robust configuration tools that SAP CPQ provides and give your user the advantage of defining component requirements, analyzing functional specification, combing various solution components, and settling interdependencies.

Why CPQ and CLM could be better together?

Enhanced sales, better customer experience, quick processing of deals and minimised errors, these are a few basics required by a sales team in any big or small business. CPQ is the most trusted and efficient system to deal with sales-related problems and provide quick and accurate quotes to the customers with the help of which error-prone and time-consuming processes of sifting through multiple spreadsheets can be avoided.
Automating the complete sales process, including the contract, is another added advantage when it comes to improving the sales cycle. The pace of business is growing faster than ever and businesses in this situation cannot afford to experience any kind of delay in deal/contract finalization. And here’s when CLM (Contract Lifecycle Management) makes your task easy and provides complete surety to the sales reps so that they do not face any difficulty during the legal steps’ finalization.
There are a lot of companies today that have already realised the importance of Contract Lifecycle Management for the business growth and moreover has understood that it is not just record-keeping system but CLM Software’s combination with CPQ system can be the best choice to get you one step closer to your revenue goals
Here are 5 major reasons that show why SAP CPQ integration with CLM is a good idea for businesses today –

1. Helps in Closing Contracts/Deals faster

The complicated manual process of contract finalization demands the sales team to wrap up the legal formalities which indeed are time-consuming and also carry the risk of losing the deal as the customers can lose patience and step back due to frustration.
While at the same time, the automated process guarantees a smooth and quick deal processing where sales reps have the freedom to:

  • Easily create contracts with the help of self-service wizards and templates.
  • Import third-party contracts.
  • Get the advantage of automated approval escalation.
  • Negotiate contracts with the help of pre-approved clause library.
  • Get a collaborative workspace that enables real-time tracking of all redlines plus version control

The reason why a CLM solution streamlines and speeds up the contract process is its parallel cloud presence that gives the flexibility of contract reviewing to multiple approvers at the same time.

2. Enhances Sales Experience

The Sales reps, instead of focusing more and more on the selling process, are required to indulge in the manual process of preparing proposals and contracts for customers. This affects the overall sales of the organization and also demotivates the sales team. Using CLM and CPQ together enhances the sales experience by allowing the reps to speed the entire process from the quote to closing the deal with a signed contract. It gives reps a streamlined and easier way to interact with legal teams and the deal desk. They can focus on selling and driving more revenue.

3. Generate for revenue by never missing renewals

The combination of CPQ and CLM is very helpful for the sales reps as through it they can receive email notifications of contract milestones, renewals, expiration dates, etc. well in advance. You will not need any extra process for the renewals as with this combination all the required information remains at the fingertips and can be easily processed whenever the contract is requiring renewal. This facilitates the sales reps to:

  • To take action ensuring contracts are renewed correctly
  • Follow-ups on upsell suggestions are provided by an AI-enabled CPQ

All this process saves a lot of time and manual efforts which in turn generates more revenue for the business.

4. Boost the overall productivity of your business

Reaching your revenue goals and increasing the productivity of your business is a lot easier with the combination of CPQ and CLM. The SAP CPQ integration with SAP CLM not only simplifies the sales process, but it is also helpful in minimizing the total amount of time that a legal team might take to wrap the entire contract process.
Store all your contracts in a single online repository with the help of which you can have complete visibility and version control to keep a track of each step. You won’t require different applications for different processes like contract creation, negotiation, renewal, etc. and all this can be done with the combination of CPQ and CLM.

5. Offer Better Customer Experience

Deliver optimal customer expertise by providing accurate and quick services with this advanced combination of SAP CPQ and CLM. Avoid any misunderstandings that might occur when working without an automated tool and speed up the entire process by opting for this new online platform. Do not let small manual mistakes and confusions ruin your reputation in front of your valuable customers. When you choose SAP CPQ integration with CLM, you not only choose it for offering the perfect and accurate quote to your customer but also give them the flexibility of being updated with the complete contract processing through this advanced and straightforward integrated system offered by SAP.

Apart from CPQ, CLM can be integrated with –

SAP C4C

The combination of C4C with CLM allows businesses to manage contracts and quote negotiations more efficiently! This happens because a new CLM tab is added to C4C just after the integration is done thus giving the users the privilege of switching between both the applications (CLM and C4C) without having to log in again and again. Other settings such as Contract status check and permissions etc. are configured in CLM just the way it is done in CPQ.

Salesforce

CLM’s integration with Salesforce can help businesses in leveraging CRM data in making informed decisions and managing contract negotiations efficiently. While using this combination, your sales team can easily manage all the related activities through a single dedicated platform thus simplifying the entire workflow for them.

Netsuite

while used along CLM, Netsuite can help users in utilising the guided selling capabilities that are provided by the ERP solution. This integration is also most helpful in streamlining the entire contract management process for the businesses.

DocuSign

CLM and DocuSign integration cut downs the unnecessary costs that you might be spending on printing, scanning, and copying paper documents and enables a completely electronic workflow. This automated system collects information, and sign contracts online with electronic devices like your computer or mobile phone and speeds up the process.

Adobe Sign

Speed up the workflow, manage contracts efficiently, offer clear and full reporting compliance by integrating CLM with Adobe Sign. This combination allows businesses to securely automate workflows and sign contracts online electronic devices like computers, laptop or mobile phones. As an administrator, you can integrate and set up Adobe Sign with CLM and add the e-signature capability by signing an agreement.

How Acuiti Labs can be your best choice for integrating CPQ with CLM?

Acuiti Labs is an UK based SAP Silver partner with expertise in SAP’s latest technologies including Configure Price Quote (CPQ), Cloud for Customer (C4C), Contract Life-cycle Management (CLM), SAP Billing (BRIM), SAP Subscription Billing, and more. We have already deployed several SAP solutions successfully with Global Clientele and have also created a system with the help which you can easily go for SAP CPQ integration with SAP CLM.

Contact us to get more details about how Acuiti Labs can be your best partner in getting CPQ integrated with CLM and making your businesses process a lot more seamless and quicker.

Top 5 reasons why 2020 is the year for SAP subscription billing-based business models

A lot of industries across the world are extending their business models by adding subscription options to their offerings. Whether you sell products or services, subscription billing makes it feasible for your customers to make choices based on their convenience and budget thus allowing them to utilise your services in a much better way. One of the greatest benefits of choosing Subscription billing for your business is the ease that it gives to the customers so that they do not have any trouble in coming to a decision of what to buy, when to buy and how are they going to manage the budget for it.

Well, when your customer buys any of your service or product and go for subscription-based plan, they will have a choice of paying through recurring paying method which is the most feasible and budgeted way to own anything that they are looking for.

Why SAP Subscription Billing?

One of the greatest advantages of choosing SAP Subscription Billing solution for your business is the effectiveness with which it handles the entire billing and invoicing process for your customers. This billing solution is crafted to grow your business in all directions and provide a simplified, automated approach to billing and ordering processes. It can successfully handle your customer’s end-to-end subscription billing life cycle which makes it the most commonly used subscription billing platform today that is transparent, effective, customer-friendly and economic all at the same time.

Following are a few reasons why you should get rid of the traditional way of creating and sending manual bills and invoices to your customers and opt for the innovative way through SAP Subscription billing:

  • Great customer experience
  • Increased Transparency
  • Better customer engagement
  • Highly Automated Billing and invoicing management solutions
  • Bill across the globe and stay tax compliant
  • Highly secured and reliable

Meet the needs of the outcome economy with the advanced subscription billing solution likes the one offered by SAP that allows you to plan, innovate, and adapt your business model with speed and agility. ­Market is constantly evolving and keeping yourself updated with the latest trend is the best way to remain in the race.

Below are top 5 benefits that makes SAP subscription billing the perfect solution for the businesses and clearly describes why 2020 is going to the year for businesses that are using Subscription Billing-based model:

1. Deliver Exceptional and Accurate Results to your customers

Accuracy and perfection are two important aspects for which most of the customers look for while choosing to buy a service or a product. With SAP subscription billing, your business can increase customer satisfaction and retention by providing them with a reliable and automated order-to-cash process. Give your business the capability to deliver superior results to your valuable end customers by choosing SAP Subscription Billing option and integrating it in your current billing and invoicing system.
Most businesses in 2020 have already integrated this in their current billing system and are significantly delivering better and accurate results along with great customer satisfaction.

2. Helps in creating new business model

Create a more advanced and precise business model with the help of SAP subscription billing that not only monetizes any combination of usage which could be one-time or a subscription-based consumption but also provides complete transparency for the customers to understand the entire flow.
Subscription billing is all about offering the flexibly of getting a service or the product on subscription basis and pay for it accordingly. As the technology is growing and changing very fast, most of the customers are inclined towards taking the subscription for the required time instead of completely owning it and this is only going to increase in the coming years.

3. Streamline Sales and Billing

Faster delivery and more effective experience for your customers with SAP subscription Billing! It simplifies and harmonizes sales and payment processes in a way that entire flow turns out to be seamless and time saving. Automation and streamlining of the billing and invoicing process not only saves your customer’s time but also gives them the flexibility to understand the complete flow.
Preciseness, accuracy and timely delivery are a few attributes every customer look for in the product or service they are buying. This desire of customer is rapidly enhancing with time. In coming years, it will become really important for any business to deeply analyze the requirement and move ahead with such a plan that is completely aligned with what the customers are looking for.

4. Rapid Innovations and Continuous Evolution

Change the way you deal with the billing and invoicing process in your organisation and start enhancing your business with one of the most efficient and fastest growing business models – ‘SAP Subscription-based Billing Model’. Get the privilege of delivering the right mix of subscriptions, charge based on the usage and periodic fees and enable product bundling and service bundling to create personalised offers for your customers.
SAP Subscription billing allows your business to remain upgraded with the latest billing tools and tactics and always provide your customers with the most updated version of billing system. This not only retain your old customers for your business but also build trust for the new customers to come onboard and experience the best of billing and invoicing that you are going to offer to them in 2020 and in the coming years.

5. Simple yet effective order-to-cash cycles for consistent growth

Get the feasibility of creating and editing orders instantly as and when required with the right mix of subscription services and products. Also, you can easily automate order fulfilment processes throughout the different systems. Easily monitor all the order arrangements, right from initial stage to activation of the subscriptions.
Customers have become too smart and are continually evolving with every passing year. 2020 will be mostly based on a mantra from customers – ‘The simpler the better’ They will be looking for simple yet very effective systems to deal with their billing requirements. And, this is the reason a lot of emphasis is being put on SAP Subscription Billing system. This is the complete package for modern day billing and will surely be the best choice to deliver complete customer satisfaction efficiently.

Agile billing system – An added advantage to Enhance customer experiences

SAP Subscription billing is an agile billing system that gives an added advantage of improving the overall experience of your customers. We cannot ignore the fact that the billing solution of any business is highly responsible to provide a rich opportunity in delivering positive customer experience and gather valuable insight.
According to a new Forrester study, billing and revenue management solutions are basic requirement to project digital transformation and superior customer experience. In its report “Transform Your Business To Deliver Superior Customer Outcomes With An Agile Billing Solution, an October 2018 commissioned study conducted by Forrester Consulting on behalf of SAP,” Forrester has clearly explained how most of the organizations are planning to move away from highly customized, on-premise billing systems to modern SaaS billing and revenue management platforms.
This study provides invaluable insight into:

  • Why the market is tipping towards Subscription billing solutions
  • How Subscription billing solutions help you build better customer connections and deliver superior outcomes.
  • Why billing needs to be a part of your overall customer experience strategy

Why Choose Acuiti Labs for SAP Subscription Billing?

Acuiti Labs is a UK based organization which is also an SAP Silver partner. SAP subscription billing solution is one among many SAP solutions that are offered here. The SAP Subscription Billing solution offered at Acuiti Labs is flexible and can meet changing business needs with speed, and agility. No matter how big or small your business is, Acuiti Labs can provide complete billing solution based on your requirement. The solution offered here are personalized for each individual user, enabling companies to successfully build, maintain and promote customer loyalty.
Contact us to learn more about one of the most scalable solutions for a subscription-based business model that can easily be integrated with other Cloud solutions such as SAP Sales Cloud.
Acuiti Labs can also help your business by providing other sap solutions like SAP BRIM, SAP Sales Cloud, SAP Commissions and more. Explore the website to have proper understanding about the services and solutions offered here.

Business Benefits of using Contract Lifecycle Management (CLM) Software

Contract activity is an essential business aspect that requires proper management during the complete cycle. SAP Contract Lifecycle Management (CLM) service is a practical and systematic way to manage the entire contract lifecycle right from initial stage, through award, agreement and renewal (if required). A few advantages of using CLM for your business includes simplifying sourcing and procurement processes, accelerate compliance with negotiated terms, and enhance competitive advantage.
Below listed are a few reasons why businesses find it difficult to manage contracts –

  • Contracts management take significant time to copy, file and store which businesses fail to give and thus the process becomes difficult for them.
  • There’s no streamlined process to keep a track of price and payments which creates revenue loopholes.
  • Lot of time consumption in approval process from various ends can put a wrong impression on the customers and can also make you less valuable in their eyes
  • If working without a proper CLM software, split management can result in incorrect and incomplete information or even overlook policy compliance

Choosing SAP CLM can be very helpful in overcoming all the problems that you might face and can also be helpful in improving cost savings and efficiency of your business. Having proper understanding and automating CLM minimises organisational liability and increases compliance with legal requirements.

Benefits of Using CLM (contract lifecycle management) for your business

Here are certain ways through which you can understand the use of automation software and how it can benefit your business with contract lifecycle management (CLM):

1. Standardized and managed process right from start to end

You need to first properly understand how the complete process of customer lifecycle management works. We can take an example of following steps that a CLM could involve:

  • The first step is ‘generating a quote’ with the help of CRM (Customer Relationship Management system) that you might be using.
  • Next, you will be sending over an e-sign document to bind the contract.
  • Further, you might have to carry out the operation of making the sale and supplying the product
  • Once all this is done, you will store your contract in a database
  • And at the last, you will book the contract using Enterprise Resource Planning (ERP) and keep track of your contracts from there.

CLM, instead streamlines all contracts based on the business’s operations thus helping you in managing multiple applications like separate CRM and ERP software from the same place. By doing this, you will be able to manage all steps of all contracts in one single program, where the collaborating with your partner or client becomes faster and you can also easily manage and track different tasks.

CLM minimises your chances of missing any deadlines and also provides access to required information from any part of the process just with a few clicks.

2. Minimises the requirement and dependency of manual tasks

Contract Lifecycle management is the new generation, smart software with the capability to deal with contract’s front end and back end experience without any requirement of creating custom code. The standard businesses today use a dedicated CRM software for customer relations, and an ERP software for doing the booking. However, they carry out the steps in between manually.

CLM is the best solution to automate the complete manual process and streamline it in the following ways:

  • An auto-generated contract sent to the customer to sign based on the quote that has been selected
  • Approval and renewal notifications are sent to the appropriate people and applications in charge of moving the contract along once the task is complete
  • Contract is automatically updated and stored in the database once it has been signed by the customer.

When you choose to use CLM, you make sure that you are not missing any important steps in your contract’s lifecycle with the freedom of running through the complete sales process without worrying about completing and focusing on manual tasks.

3. Automate everything between and after first and last step of the contract

The above two steps clearly signify how CLM can imitate the contract procedure and manage it smartly for you. Though, these steps are covering up the entire process of managing a contract, there are many businesses that need to be smart enough while taking care of a few little details that they might come across before and after the first and the last step of the contract.

This can be better explained with the help of an example in which, when you are sending a quote to you customer, then first you will have to go through your business’s pricing module to understand it and find out in which category your customer’s profile fits perfectly. You will also look for the discounts that your customer might be eligible for. Similarly, while finishing up the contract, there are some formalities that you might need to finish.

Once you choose CLM software for this, it will automatically take care of the all the details that require attention right before you start the contract and after the deal is done. Irrespective of what platform these details function in, CLM software can easily access them from anywhere. For example, if after the booking is done and contract is signed and now you need to activate a special benefit plan, CLM does it for you automatically.

4. Streamlined Process of Personalizing Contracts

When it is about details, we have to understand that contracts are the strong connection that two parties share with each other and it should be feasible enough for both the parties to remain updated and navigate through it. A streamlined process to personalize contracts assure that the both you and your customer have accurate and up-to-date info and neither you nor your customer is wasting time during negotiations.

Once you start using CLM, it takes all the responsibility of creating and managing numerous drafts of your contract. It accesses and edit the necessary information whenever you need. Contract Lifecycle management software along with easy tracking options also offers advantages like:

Transparency : When using CLM, you don’t have to worry about where and by whom the contract has been drafted. The details of the contract will always remain easy to track so there is no pressure on manager of going back and forth to manage the contract.

Effectiveness : Using CLM increases the efficiency as you and your customer will get alert notification about the latest drafts that are being used so that both the parties are not wasting time on the incorrect draft.

Accuracy : Stay more accurate as any manual or automatic change is always is being tracked, documented and automatically stored along with all the previous version.

5. Measure and stay updated about the Success of your contract

SAP CLM that you can use for the Contract Lifecycle management of your business comes with an analytics tool which will help you in having a 360-degree view of your success. It is very important to keep a track of how your contract is moving and how is the progress and this can be easily done with the help of SAP CLM Software. Here are a few ways how CLM software with the help of already installed analytical tool can help you in managing and tracking the whole process of contract signing or renewing:

  • The software can easily find out steps in the process that are taking too long for the approval and get them wrapped up quickly.
  • You can also check for step that require permanent changes in a pricing model.
  • You can also remain updated about any change that customer might want to make in the e-sign document that needs your attention.

The CLM software keeps you ahead in the race so that there is no delay from your end when it comes to signing the agreements of making very important changes in contract’s lifecycle early on. This makes it easy to verify whether or not that particular contract is helping your business to reach the planned goal. By this it will be easy for you to determine if there is any serious change that you have to make in the process or even you have to continue working on the project. This is very helpful at the time when your business is dealing with a large number of complicated contracts.

Reasons to Implement Contract Lifecycle Management (CLM) Software for your Business

1. Saves money and Time : When you choose good CLM, there are less chances that your business will have to deal with issues like penalties for non-compliance, missing important opportunities from special terms and rebates, missed payments or other payment errors, incurring fees and other penalties. This all is handled in the right manner because of good contract administration thus saving a lot of money and valuable time for you. CLM helps in simplifying processes in the contract administration and thus saves a lot of time and cost.

2. Prevent any legal process from contract non-compliance : There are many contracts that deal with a major of compliance. If contractual commitments remain incomplete, the potential for a legal action can be higher. A good CLM software prevents you from any such situation.

3. Deliver best to your customers : Being a business, what else would you need than fulfilling and exceeding your customer demands and expectations. This is only possible through a planned contract performance that can enhance any organization’s value and lead to better customer relationship.

4. Justifies the difference between the functionalities of contract managers contract administrators : The Contract managers and contracts administrators are different and are assigned to do different tasks. CLM software helps in letting them do their tasks the best, thus saving time and it also avoids any confusion that might occur.

How Acuiti Labs can help?

From contract drafting, it’s management, to its completion, SAP CLM software that we provide at Acuiti Labs is capable of supporting businesses to simplify their entire process of Contract Lifecycle. So, choose SAP CLM (Contract Lifecycle Management) for your business today and see how it plays an important role in closing deals faster and growing your business. Contact us for more details about CLM and Acuiti Labs.

All that you need to learn about SAP S/4HANA and its deployment options

SAP S/4HANA is SAP’s next-generation business suite which is specially designed to run on SAP HANA. S/4HANA was launched in February 2015 and is the fourth business suite version that came after SAP R/3. It is the only unique business suit that is compatible with SAP HANA system at its backend and just because of this unique feature, SAP has replaced the old SAP ECC/ERP system with SAP HANA. Still, S/4 HANA is based around its successor i.e. ECC (ERP Control Center) solution and considers it as its core technology. SAP S/4 HANA can also be known as the latest Enterprise Resource Planning (ERP) solution with following special features.

  1. Streamlined data
  2. Easy to understand tool designing
  3. Agile and easy to use
  4. Capable of performing complex calculations
  5. Capable of handling huge data
  6. On-premise or on-cloud deployment
  7. Can also be deployed as a hybrid system

S/4 HANA is super-fast when it comes to the retrieval and processing of data in real-time. This is because it doesn’t support batch processing for its data and follows the smarter method. As it works on real-time analytics, you can use it to process and analyse information from the Internet of Things (IoT) or big data sources.

It is very important to understand that SAP S/4HANA has played an essential role in the digital transformation of many businesses that are also SAP customers. This post will help you in understanding that why the SAP HANA Cloud Platform is similarly essential for organisations who have not yet taken-up a cloud strategy.

Next Generation, Real-time ERP Business Suite – SAP S/4HANA

Are you ready to transform your business with SAP S/4HANA which is today ‘s most advanced real-time ERP business suite? With SAP S/4 HANA you can change your organisation’s digital transformation challenges into brand-new opportunities. It allows you to be more flexible for trying out new business models, speeds up the development process, and facilitates collaboration. And thanks to core SAP HANA database with the help of which SAP S/4HANA enables real-time analytics and is able support quick decision making.

We are all aware of the pace with which the industry is growing and this has subsequently increased the demands on ERP systems. There is huge competition and to stay ahead speed, agility, and the ability to innovate has become a must. SAP S/4HANA is an SAP’s perfect innovation to deal with all such needs. This is undoubtedly a next-generation business suite to form the digital core of a modern business by blending connected business processes with a single source of truth and an instinctive user experience.

Streamline and Modernize your Business with SAP S/4HANA –

  • Take actions and plan in real time: SAP HANA Database is all that you need to enable plan and take actions in real time and if you use this you will no longer need batch processing.
  • Flexibility to adapt business models: Be connected with people, necessary devices and also business networks, so that you can flexibly adapt your business models as per the changing market conditions and latest trends.
  • Improve the decision-making ability:On the basis of reliable data provided through a single source of truth, the informed decision making is improved. Leverage predictive analytics & also what-if analyses that can be of great help to optimize your planning processes.
  • Boost productivity:Flexible user interface, clear and personalized dashboards to represent business insights and role-based interfaces boosts the user productivity and at the same time minimizes the requirement of training sessions.

SAP HANA Deployment options – Choose from them wisely

 

 

First and the most important aspect of choosing the right deployment option is to thoroughly understand the business requirement and then you can quickly and seamlessly go ahead choosing the appropriate deployment option that not only fits into your business requirement but also falls within the budget.

Depending on your budget and need, SAP S/4 HANA’s deployment options can be distributed into following major categories –

1. Public Cloud – When you choose cloud as a deployment option for your business, your deployment is managed in an SAP data center. All you need to do is to just pay a certain amount to the service provider and everything will be managed by them. As SAP S/4HANA Cloud is a common platform, you will have reduced control over it, and you cannot customise it. However, the positive part of choosing SAP S/4HANA Cloud deployment option is that, you will be always have the benefits of your using latest and updated features as Cloud deployment option automatically updates on a quarterly basis.
2. On-Premise – Have full control on the environment by choosing on-premise deployment option. Here, all you have to do is to buy SAP S/4HANA, install it and then run it way you want. Customize it to use it as per your requirements. But with privileges, there comes a few responsibilities too. While you go for this option you have to be responsible for maintaining and taking care of any upgrades and updates. You also have to take the agreement for the annual innovation cycle that provides you with the option of upgrading and updating once in a year.
3. Infrastructure as a Service (IaaS) – This is considered as the most basic form of cloud computing service. Choosing this deployment option can be easily explained with an example of renting a car. While you rent a car, you get similar services as you get when you own a car apart from taking care of hardware material and maintenance of the vehicle. So, with IaaS you will not have to worry about maintenance as it also works as a bring-your-own-license (BYOL) model and mostly hosted through a hyperscale cloud provider like Amazon Web Services. However, while you avoid the high preliminary expenses of buying the technology, IaaS actually doesn’t always work out as the most cost-effective option.
4. Private Cloud – One of the best SAP S/4HANA deployment option to choose for your business is the private cloud. This is delivered in the form of managed service. Its’s like you own the cloud but the trained technology experts perform the activities for you. When you select private cloud deployment you get the privilege of merging the advantages of on-premise deployment with those of the cloud. So, a few benefits of using private cloud includes –

  • Quick innovation
  • Latest capabilities and features
  • greater flexibility
  • lower total cost of ownership (TCO)
  • Release management
  • 24/7 Consultation option
  • On-time optimisation services

All the four deployment options explained above have their own importance, but it is you who have to decide what suits your business reequipment better. We at Acuiti Labs can guide you through the process of choosing most appropriate deployment option and can also help you with one. We are UK based SAP Silver Partner and are also certified SAP hosting and cloud services partner. We offer both On-Premise and Cloud Edition for SAP S/4HANA, through which you get complete flexibility to choose system and service package combinations.
This specialty allows you to scale in two dimensions:

  1. Database size
  2. Service level

And these added scalability options allow you to change your SAP S/4HANA deployment based on the changing requirements.
Contact us for more information about our SAP S/4HANA deployment options and other SAP services and solutions.

SAP Billing (BRIM) Accelerator: AcuitiPay Modern simplified Billing& Invoicing for Connected Cars

SAP Billing and Revenue Innovations Management (SAP BRIM or aka Hybris Billing) has undoubtedly brought a revolutionary change in traditional billing method. It’s been designed with a purpose of simplifying the complex and high-volume billing and invoicing processes by combining multiple different streams to generate a single bill as an output. Not only simplifying, but SAP BRIM has helped in making the complete billing process more transparent, flexible, agile and highly efficient. It also allows for very effective revenue management processes.

Key Benefits of choosing SAP BRIM for your Business

There are various benefits of using SAP BRIM including Cloud deployment, innovating business model, supporting subscription and usage-based model and offering multisided revenue models for partners. Apart from these, below are some more benefits of using it for your business –

  1. All new experience of selling services instead of products – Let your customer get the advantage of booking or buying a service and pay only on usage-basis instead paying a huge upfront amount for the product. What if you get the same car on the subscription basis? and only pay for the service you use. Yes, this is now possible and also easy to manage subscriptions and usage-based billing with SAP BRIM. Now you can buy any product as a service like car, mobile, etc.
  2. Easy Business model operationalization : While you use SAP BRIM, it’s really easy for you to enable any form or combination of business model, whether it is prepaid, pay-as-you-go on any other. All this will be an automated invoicing and accounting process that will be smartly handled by BRIM.
  3. Ability to scale business models that are capable of supporting and handling high-volume processing: Another smart functionality of SAP BRIM is the ability to manage business models that can support high-volume processing. It can easily support IoT (Internet of Things) and other connected devices with high-volume, automated, and transparent processing across usage-event and financial postings.

SAP Billing (BRIM) Accelerators –

Acuiti Labs have developed several accelerators based on the SAP Billing or SAP BRIM platform. They are designed to provide businesses with industry specific solution that allows easy and quick adoption of the overall billing solution. By using SAP BRIM accelerators your business can reduce the workload and speed up the implementation process as the complete billing cycle is automated and precise. Moreover, you get an opportunity to see the billing process in action for your own industry before you commit.

Why choose SAP BRIM accelerator for your business?

SAP’s automated billing service BRIM is being widely chosen by businesses and it has surely turned out to be the game changer. Many big and small business have improved their billing and invoicing procedure with the help SAP Billing and Revenue Innovation Management and these accelerators have now became the integral part of a lot of growing businesses around the world. These points below can clearly help you in understanding that how SAP BRIM accelerators works and manages the billing flow effortlessly:

  1. Order Management on the basis of Subscription: The SAP Billing process ensures quick delivery and accurate billing. It also automates the billing cycles, extensions, updates and renewals making it even more flexible for the businesses. Tasks like managing invoicing hierarchies, specialised catalogs, and shared credit are also done separately under SAP Billing process only.
  2. Collecting, upgrading and managing events on usage base: Apart from managing the subscription, SAP BRIM also manages data that is collected on usage basis. It captures, updates, and combines usage and event data for further processing required for pricing and charging. Another advantage of using BRIM is that it provides complete support to increasing volumes of usage data with unlimited scalability.
  3. Flexible and quick charging based on your business models: Build and offer both subscription, and usage-based pricing models that are also customer-centric. Create, manage and execute allowances and entitlements with complete flexibility and most importantly you are allowed to seamlessly integrate your current digital environment with supporting APIs.
  4. Merged Invoicing for all the offered services : The best way to enhance customer satisfaction and minimising customer queries is to provide them with clear and accurate invoicing. This is what SAP billing does for you. It combines billing information from various areas and partners into a single, precise and accurate report as an output.
  5. Create and Manage Documentation Flexibly: With SAP BRIM you have complete flexibility of managing, creating and personalising business communications both in digital and hard-copy formats. You also get an option of customizing messages, formats, bills, invoices, and receipts.

SAP BRIM Accelerator by Acuiti Labs – AcuitiPay

AcuitiPay is a powerful SAP BRIM accelerator owned by Acuiti Labs and it is world’s first dedicated end-to-end payment, billing, subscription and data management platform for connected vehicle. Capable of working with partners from the automotive, telecom, and insurance industries (among others), AcuitiPay is a complete package designed to help the drivers and brings together all the services that they need into one easy-to-use platform.

Following are the services you can choose while using the AcuitiPay:

  1. Fuel and charging
  2. Maintenance and repairs
  3. Roadside/ accidents
  4. Wi-Fi and streaming media
  5. Food and Beverages
  6. Parking and Tolls
  7. Insurance
  8. Vehicle Accessories
  9. Vehicle Financing & Leasing

AcuitiPay revs up the ease and convenience of its connected vehicle platform by using SAP Technology

With SAP BRIM, AcuitiPay enables:

  1. Integrate innovative services from third-party providers into the AcuitiPay platform.
  2. Enable quick, convenient, one-click payment for services, making driver’s life easier
  3. Generate a single bill for all vehicle services, from parking to in-car entertainment.
  4. Consolidate billing and invoicing process from partners and third-party providers into a single system.
  5. Onboard partners’ existing services, offerings, and loyalty programs seamlessly
  6. Manage numerous recurring subscriptions with ease
  7. Deliver billing information and driver data to partners reliably and securely
  8. Simplify revenue management significantly
  9. Reduce deployment time of new connected car services from months to weeks.

Acuitipay Overview

Image – Overview

  • World Class Billing and Subscription Management solution – The solution that is used by AcuitiPay is developed with the latest SAP technologies. AcuitiPay is robust, secure and fully transaction platform that is developed as cloud service.
  • Powerful SAP foundation customized for Automotive application
    • Same products used by apple to power iTunes
    • Multiple access point web, mobile and dashboard
    • Supports multiple billing types including consumption-based charging
  • High volume, real-time transaction processing and revenue distribution – Initial build to support 10 million customers
  • Multinational – AcuitiPay can be used with different languages, territory, currency, taxation, e-invoicing, reporting, regulation etc.
  • Single sign-on “Marketplace” Experience
    • Many merchants, single customer interface, one account
    • Simplified management of customers and payment information
  • Multiple transaction types that can handled with AcuitiPay
    • Subscriptions and Bundling
    • Consumption based charging
    • Digital and physical products
  • Simplified product management
    • Direct control of products and pricing
    • Web interface or integration to existing systems
  • Compatible with all existing enterprise system
    • Modern/Legacy
    • ERP, Billing, CRM, Marketing, e-Commerce
  • Custom/Localized UI – Country /Division / Brand / Vehicle
  • Easily Integrated with all Eco-system services
    • Parking
    • Insurance
    • Roadside Assistance
  • Revenue sharing and revenue distribution

What are the various Scenarios of AcuitiPay –

Image – Revenue Management Processes

  • User Registration
  • Card Registration
  • Product Catalogue
  • Product Bundle
  • Price management
  • Rating and charging
  • Usage based changing
  • Detailed Billing
  • Invoicing
  • Payments
  • Cancellation and changes
  • GDPR Compliance
  • Credit management
  • Partner Share
  • Bank Reconciliation
  • Handling Customer disputes

Various Scenarios of Subscription Management with AcuitiPay

Image – Subscription Processes

  1. Fixed product fixed charge
  2. Product with free period
  3. Variable period with variable price
  4. Service combination with Variable free period and price bundle
  5. Fixed charge plus consumption surcharge
  6. Carry forwards – Fixed charge minus unused amount pro-rata
  7. Payment Notification
  8. Cancellations
  9. Upgrade downgrade of the product
  10. Change in configuration
  11. Subscription extension
  12. Deferred revenue for annual subscriptions
  13. Addition of free service to existing subscription

Image – Other Subscription Processes

Opportunities and Challenges and Learn how AcuitiPay help –

  • American drivers spend an average of 51 minutes/day in the car and 73% of drivers used smartphones, tablets or other devices to make purchases from vehicles in 2018
  • $230 Billion (8% growth over 2017)
  • Commuters value speed and efficiency and want to get the most out of their driving experiences
  • The winners in the market for on-demand mobile commerce / services will make payments seamless, ubiquitous, “frictionless” and global
  • It is critical to aggregate all payment options and avenues in one place
  • it is very easy to compromise a weak payment eco-system architecture without the right technologies.

Now count on your driving experience with AcuitiPay as by choosing this you have the freedom choose numerous services that you might need during your journey without even worrying about the manual calculations and billings.

Get ready for the Hassle-free ride with AcuitiPay. Contact us for more details

Also learn about our other accelerators and products.

9 Aspects through which ‘Quote to Cash’ can turn the business game for you!

If you think about the most important business processes today, ‘Quote-to-Cash’ is certainly at the top because it is through the quote to cash process only that you can make driving revenue for your organization easy. You would never want to miss your potential customers by leaving any minor faults in the sales process as being a business, converting a prospect into a satisfied and happy customer is what really matters and this is followed by strong partnership and ongoing trust between you and your customers, right from sales to service.

Understand the quote to cash flow –

Here are the 9 aspects that can change the way you look at the business –

1. Pricing:

Pricing in ‘Quote-to-cash’ terminology, is understood as a set of rules that decides the most appropriate and suitable price of a deal. Not only the price, but this also includes deciding the right incentives to attract the customers. In today’s time, you cannot just limit to only deciding

the correct price, but to drive revenue and win customers, you also have to identify the appropriate discounts, promotions and incentives. Once you understand that what pricing and promotion strategy is working right for your business, you can apply the same strategy for the future deals to win customers and maximise deal size.

2. Configuration:

When you create the most appropriate combination of products and services, it is termed as configuration. Already with the increased product and deal complexity, it has become very difficult to identify the right combination of products and services to recommend to the customers in order to win deals. Automatically provide recommendations of best configuration to your sales reps to ensure that all your sales reps are now configuration experts – and can crack the best deals!

3. Quoting:

Once done with configuration and pricing, next comes Quoting. Based on the pricing and configuration, a quote is generated and approved which is further sent to the end customer. Quote is the first impression that you share with your customers and is considered as one of the most important stages of your sales cycle. Winning or losing a customer depends on the way you are presenting the quote. Presenting a precise, simple yet quick quote increases your chance to win a deal, while delayed, riddled and complicated quotes often end up losing your customers. So, its very important that the quote you present is error-free and is presented in no time. This creates great impression on your customers and increases your chance to have them onboard.

4. Contract Creation and Negotiation:

Without an agreement on the right set of terms and conditions, no deal can be closed. To avoid any situation that might impact your revenue streams, you have to be very careful about the agreement. These agreements usually come with hidden risks and thus to protect your business you should have even the minute details of the agreement. To ensure the security, you need to have experts who are well aware of the built-in clauses like renewal clause or termination clause during the time when contract is created.

After this comes contract negotiation where the terms and conditions can be redefined and altered based on the negotiations. As the agreement document undergoes through multiple iterations, it becomes difficult to keep a track the on-going changes.

5. Executing the Contract

The deal is considered final after it is approved and signed. It is recommended to enable an e-signing tool which is very helpful in reducing the time spent in finalising contracts. This tool also can also be a guideline for any existing roadblocks and parties that have yet to sign.

6. Order Accomplishment:

This process includes the complete order cycle; starting from receiving the order, its processing to the successful delivery. After the deal is done and the contract has been signed, the processing starts, and it’s taken into priority that the products are delivered on time and to the appropriate customers. The advantage of having a Quote to cash solution ensures that the end customer is has agreed on the quotes, pricing and other terms and conditions.

7. Billing and Invoicing:

Accurate billing is done where calculations of final charges is done, and a copy of invoice is sent to the customer. The otherwise critical billing process is made easy with the help of integrated Quote-to-Cash process. The ‘Quote-to-cash’ solutions ensure that the exact quotation and contract details are provided to the finance team so that the customer gets accurate billing.

8. Revenue Recognition:

Revenue recognition helps in understanding that the cash from the customer’s end has been received. Here, you cannot afford to go wrong and thus the correct details of the contracting terms like quotes, pricing, payment modes, net payment terms and delivery calendars etc. is passed on to your finance team. ‘Quote-to-cash’ solution is the best way to recognise the revenue correctly.

9. Renewal:

While the revenue recognition is done, your next focus should be on the renewals. This helps in managing customers retention and also the recurring income. If it is the SaaS model, its sure that a huge percentage of revenue is derived in the form of repeated, already existing and subscribed customers.

Quote-to-cash is the most important part of your business and will also help you in getting advances in big data and machine learning so that the sales reps are happy, and you can deliver more intelligent sales!

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