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Connect sales and fulfillment with SAP Entitlement Management

Acuiti Labs helps businesses implement and integrate SAP Entitlement Management to centralize customer rights, protect revenue and keep what customers buy aligned with the access, services and benefits they receive.

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Manage Entitlements with Greater Control

Create a governed view of customer rights to protect revenue, support new offers and maintain greater visibility across the entitlement lifecycle.
It provides a single, controlled view of customer entitlements while automating the transition from

What was sold → What was entitled → What was fulfilled → What the customer can use.

Protect revenue

Track entitlement status and consumption to help reduce revenue leakage and improve control over customer rights.

Launch new offers faster

Define entitlement models for new products, services and bundles as commercial models evolve.

Improve customer transparency

Give teams and customers clearer visibility into active, past, and expiring entitlements.

Operate at scale

Automate high-volume entitlement processing and lifecycle updates as the number of customers, products and rights grows.

Keep Customer Rights aligned
as the Business Changes

Create a governed record of customer rights and keep it aligned as products, agreements, usage and fulfillment change.
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Centralize entitlement records

Maintain status, validity, product relationships and history in one governed repository.

Define rights around offerings

Structure entitlements around products, services, licenses, support and other customer rights.

Manage lifecycle changes

Keep entitlements aligned as orders, subscriptions and commercial agreements change.

Track consumption and fulfillment

Monitor consumption and remaining balances where relevant and coordinate provisioning with downstream systems.

Where Entitlements Fit

Commercial events can create or update customer entitlements, which then help coordinate the access, services and benefits customers are entitled to receive.

Commercial systems

SAP S/4HANA
SAP Subscription Billing
SAP BRIM
SAP Commerce Cloud
Other SAP or third-party systems

SAP Entitlement Management

Generate

Create entitlements from commercial events

Manage

Maintain rights, status and lifecycle

Consume

Track usage and remaining entitlement

Orchestrate

Coordinate downstream provisioning

Access
Service
Fulfillment

Integration: Connect SAP Entitlement Management with SAP S/4HANA, SAP Subscription Billing and other enterprise systems using APIs, events and SAP integration services based on the wider architecture.

Designed around How Customer Rights are Created and Fulfilled

Acuiti Labs brings SAP Revenue Management and Quote-to-Cash expertise to connect customer rights with the commercial processes and systems that create, change and fulfill them.

Model the right customer rights

Translate products, subscriptions, commercial terms and usage rules into entitlement structures aligned with how offerings are sold and consumed.

Connect the wider landscape

Integrate SAP Entitlement Management with SAP S/4HANA, SAP Subscription Billing, SAP BRIM, and downstream fulfillment systems based on the architecture required.

Keep entitlements aligned

Design lifecycle, consumption and provisioning processes that can evolve as products, commercial models and customer relationships change.

Why Acuiti Labs for SAP Entitlement Management

Entitlement Management sits between commercial decisions and what the customer ultimately receives. Our experience across SAP Revenue Management and Quote-to-Cash gives us the wider perspective to design entitlements around the systems, processes and revenue models they need to support.

SAP Revenue Management specialists:

Expertise across the wider Quote-to-Cash and revenue landscape.
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Entitlement architecture in context:

Design informed by subscriptions, orders, billing and downstream fulfillment.
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Connected SAP expertise:

Integration across SAP S/4HANA, SAP Subscription Billing, SAP BRIM and surrounding systems.

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Support as models evolve:

Optimization as products, customer rights and commercial models change.
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Frequently asked questions

What is SAP Entitlement Management?

SAP Entitlement Management is a cloud-based solution for centralizing and managing customer rights across products, services, and other offerings. It provides a governed repository for entitlements and supports modeling, lifecycle management, consumption tracking, reporting, and integration with surrounding business systems.
An SAP Entitlement Management implementation should consider how entitlements are modeled, which commercial events create or change them, how lifecycle and consumption are managed, and how entitlement data connects with upstream sales or subscription systems and downstream fulfillment processes.
SAP provides integration scenarios between SAP S/4HANA and SAP Entitlement Management for data including customers, offerings, sales orders, service contracts and subscription contracts. The appropriate integration design depends on the wider system landscape and business process.
SAP Subscription Billing can generate and update entitlement information in SAP Entitlement Management. Subscription changes can also be reflected in the corresponding entitlements, helping keep customer rights aligned with the subscription lifecycle.
SAP Entitlement Management can track entitlement consumption and support provisioning processes. Depending on the architecture, the actual access, service delivery or fulfillment may be performed by downstream systems using entitlement information.
SAP Subscription Billing manages subscription lifecycle, rating and billing data for subscription and usage-based models. SAP Entitlement Management focuses on the rights a customer receives, including their status, lifecycle and consumption, and how those rights relate to downstream fulfillment.

Bring Greater Control to Entitlement Management

Whether you are introducing entitlement management or connecting existing sales, subscription and fulfillment systems, our specialists can help design the right approach for your revenue landscape.
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