Q2C Customer Portal by Acuiti Labs 

Empowering SAP end customers with one connected self service experience across invoices, payments, disputes and subscriptions. Built for SAP S/4HANA Accounts Receivable and SAP BRIM environments, with extended capabilities for SAP Subscription Billing.

Empowering SAP end customers with self service across billing, payments and subscriptions

Capex to Opex

One transparent subscription,
with no hidden fees.

Switch from capital expenditure to one all-inclusive subscription, with no hidden fees.

Faster to market

Deploy in weeks, not the
industry-average 18 months.

No Migration

Customizable to integrate
with any external system

Comprehensive customer portal that supports

S/4HANA account receivables (Private or Public Cloud),
SAP BRIM Private Cloud and SAP Subscription Billing

Capex to Opex

One transparent subscription,
with no hidden fees.

Switch from capital expenditure to one all-inclusive subscription, with no hidden fees.

Faster to market

Deploy in weeks, not the
industry-average 18 months.

No Migration

Customizable to integrate
with any external system

Comprehensive customer portal that supports

S/4HANA account receivables (Private or Public Cloud),
SAP BRIM Private Cloud and SAP Subscription Billing

What the Q2C Customer Portal enables

The Q2C Customer Portal unlocks self-serve capability for SAP end customers by enabling them to:

View account details and
credit balance 

Access account information, credit limits, current balances, and other relevant financial details in one place.

View/ Download invoices 

View invoices, track payment status, and access invoice details. Download, email, or print invoices, and make invoice or account payments directly through the portal.

Set up payment methods

Quickly set up payment methods, including Stripe, ACI, GoCardless, and SAP digital payment. Additional gateways can be integrated as needed, and direct debit setup via bank accounts is also available.

Raise and manage disputes 

Raise and track invoice or line-item disputes directly through the portal. The Intelligent Dispute Engine identifies issues, automates resolution workflows, and keeps customers informed with real-time updates synced to SAP.

Manage subscription lifecycle

For end customers of Subscription Billing & BRIM
Extend the portal beyond account self-service with subscription commerce capabilities, enabling end-to-end self-service across the subscription lifecycle.

What Q2C Customer Portal enables

The Q2C Customer Portal unlocks self-serve capability for SAP end customers by enabling them to:

Q2C Customer Portal is offered in two editions

Standard Edition

Supports S/4HANA Accounts Receivables (Private or Public Cloud) and SAP BRIM Private Cloud 

Premium Edition

Supports: SAP BRIM and
SAP Subscription Billing

What sets Q2C Customer Portal apart

Built for enterprise SAP environments, with the product maturity, integration depth and commercial clarity to simplify adoption and scale with confidence.

Connected to Acuiti SmartMatch

Extends into intelligent payment reconciliation and cash application through integration with Acuiti SmartMatch, creating a more connected customer payment experience

SaaS delivery with simpler ownership

Delivered as a cloud native SaaS product on SAP BTP, with a single all inclusive commercial model designed to simplify deployment and ongoing ownership

Broad coverage across SAP receivables

Supports SAP S/4HANA Accounts Receivables across private and public cloud environments, with extended capabilities for SAP BRIM and SAP Subscription Billing

Transparent pricing with enterprise backing

Pricing is publicly listed on the SAP Store, backed by a PE backed organization with more than a decade of experience serving globally recognized enterprises across industries

Transparent pricing with enterprise backing

Pricing is publicly listed on the SAP Store, backed by a PE backed organization with more than a decade of experience serving globally recognized enterprises across industries

Broad coverage across SAP receivables

Supports SAP S/4HANA Accounts Receivables across private and public cloud environments, with extended capabilities for SAP BRIM and SAP Subscription Billing

Extend your SAP landscape
with connected customer self service

Explore how Q2C Customer Portal can simplify billing, payments, subscriptions and entitlements while staying aligned with your SAP landscape and revenue processes.