05 Feb
Digitalization and technological advancements have led the Postal industry to change their traditional practices and adapt to the competition. The reasons for this shift are primarily extensive growth in the E-commerce industry & preference of the customers towards digital communication and paperless billing and invoices. Inevitably, the shift, along with its solutions, brought new challenges to the Postal Industry and we at Acuiti Labs have developed a one stop solution to tackle them-Â AcuitiPostal
Major Disruptions in the Postal Industry:
- E-Substitution and Digital Disruption: The rise of electronic alternatives to traditional mail, such as electronic billing and online communication, leads to e-substitution. Postal services must adapt their billing processes to account for the shift to digital platforms.
- Parcel Pricing Complexity: The growth of e-commerce has increased parcel volumes, requiring postal services to manage complex pricing structures based on factors like size, weight, destination, and delivery speed.
- Diverse Service Offerings: Postal services offer a variety of services beyond traditional mail, including parcel delivery, express services, and logistics solutions. Billing for these diverse services with different pricing models can be complex.
- Technology Integration: The integration of new billing technologies, such as electronic invoicing systems, automated billing processes, and secure payment gateways, requires significant investment and adaptability from postal services.
- Customer Billing Preferences: Addressing the diverse preferences of customers regarding billing methods (e.g., paper vs. electronic invoices) and payment options requires flexibility and customization in billing systems.
- Customer Communication and Education: Communicating billing changes effectively and educating customers about new billing methods or pricing structures is essential to maintain customer satisfaction and transparency.
In the agile market today, it has become crucial for the postal industry to move past these hurdles to ensure market sustainability. These problems can be addressed by enabling digitalization and adopting technological expertise. Practices such as E-billing, subscription offers, efficient pricing mechanics, etc. could prove to be the game changers for the postal industries. Tackling these disruptions will help the businesses adapt to the new trends and streamline their business practice in a way that favors the business and customers.
Here is when AcuitPostal- a BRIM accelerator designed by AcuitiLabs comes into action.
AcuitiPostal- At a Glance:
Built on BRIM technology, AcuitiPostal is a product dedicated solely for the Postal Industry to cater to its various necessities may it be operational excellence, launching new services or enhancing the customer experience. AcuitiPostal helps the businesses in the Postal industry to deal with disruptions that they are facing currently.
Transforming postal ops with AcuitPostal for business growth and customer delight:
- Capitalize on evolving market opportunities by instantly changing client prices and partner revenue sharing models: It’s evident for the client prices to change with respect to the changing operational costs. AcuitiPostal enables the businesses to swiftly adapt to the situation and change the price while also being competitive in the market.
- Introduce customer-focused subscription offers that set you apart from your competitors. With AcuitiPostal, businesses can enable subscription offers that are structured according to the customersâ needs and demands.
- Increase efficiency to integrate the quote-to-cash process and offer low TCO (total cost of ownership).
- Increase visibility from customer management to revenue recognition.
- Electronic documentation: Since AcuitiPostal is a BRIM accelerator, it provides paperless solutions and enables the postal industry businesses to provide E-billing solutions hence enabling a practice of electronic documentation. Electronic documentation has become very useful for the businesses in the postal industry due to the ease of customs clearance.
BRIM Capabilities:
 The billing software, BRIM effectively maps usage-based or recurring pricing modules for personalized offers and the possibility of real-time pricing. With BRIM at its core, AcuitiPostal can help the business of the postal industry to reduce underbilling and adapt to the way customers use the services. The business can be assisted in being at the forefront of the competition by offering prices that are attractive and reach the customers faster. BRIM also helps businesses in transforming the business model as a result of its flexible invoicing process.
At Acuiti Labs, we strive to make business practices faster, simpler and more efficient. We help you achieve the competitive advantage you need for your business to set yourself apart with our various industry specific efforts. AcuitiPostal is one such effort with an intent to revolutionize the Postal Industry.Â
Make the best of AcuitiPostal– A BRIM accelerator by Acuiti Labs now!
