Category: SAP

All that you need to learn about SAP S/4HANA and its deployment options

SAP S/4HANA is SAP’s next-generation business suite which is specially designed to run on SAP HANA. S/4HANA was launched in February 2015 and is the fourth business suite version that came after SAP R/3. It is the only unique business suit that is compatible with SAP HANA system at its backend and just because of this unique feature, SAP has replaced the old SAP ECC/ERP system with SAP HANA. Still, S/4 HANA is based around its successor i.e. ECC (ERP Control Center) solution and considers it as its core technology. SAP S/4 HANA can also be known as the latest Enterprise Resource Planning (ERP) solution with following special features.

  1. Streamlined data
  2. Easy to understand tool designing
  3. Agile and easy to use
  4. Capable of performing complex calculations
  5. Capable of handling huge data
  6. On-premise or on-cloud deployment
  7. Can also be deployed as a hybrid system

S/4 HANA is super-fast when it comes to the retrieval and processing of data in real-time. This is because it doesn’t support batch processing for its data and follows the smarter method. As it works on real-time analytics, you can use it to process and analyse information from the Internet of Things (IoT) or big data sources.

It is very important to understand that SAP S/4HANA has played an essential role in the digital transformation of many businesses that are also SAP customers. This post will help you in understanding that why the SAP HANA Cloud Platform is similarly essential for organisations who have not yet taken-up a cloud strategy.

Next Generation, Real-time ERP Business Suite – SAP S/4HANA

Are you ready to transform your business with SAP S/4HANA which is today ‘s most advanced real-time ERP business suite? With SAP S/4 HANA you can change your organisation’s digital transformation challenges into brand-new opportunities. It allows you to be more flexible for trying out new business models, speeds up the development process, and facilitates collaboration. And thanks to core SAP HANA database with the help of which SAP S/4HANA enables real-time analytics and is able support quick decision making.

We are all aware of the pace with which the industry is growing and this has subsequently increased the demands on ERP systems. There is huge competition and to stay ahead speed, agility, and the ability to innovate has become a must. SAP S/4HANA is an SAP’s perfect innovation to deal with all such needs. This is undoubtedly a next-generation business suite to form the digital core of a modern business by blending connected business processes with a single source of truth and an instinctive user experience.

Streamline and Modernize your Business with SAP S/4HANA –

  • Take actions and plan in real time: SAP HANA Database is all that you need to enable plan and take actions in real time and if you use this you will no longer need batch processing.
  • Flexibility to adapt business models: Be connected with people, necessary devices and also business networks, so that you can flexibly adapt your business models as per the changing market conditions and latest trends.
  • Improve the decision-making ability:On the basis of reliable data provided through a single source of truth, the informed decision making is improved. Leverage predictive analytics & also what-if analyses that can be of great help to optimize your planning processes.
  • Boost productivity:Flexible user interface, clear and personalized dashboards to represent business insights and role-based interfaces boosts the user productivity and at the same time minimizes the requirement of training sessions.

SAP HANA Deployment options – Choose from them wisely

First and the most important aspect of choosing the right deployment option is to thoroughly understand the business requirement and then you can quickly and seamlessly go ahead choosing the appropriate deployment option that not only fits into your business requirement but also falls within the budget.

Depending on your budget and need, SAP S/4 HANA’s deployment options can be distributed into following major categories –

1. Public Cloud – When you choose cloud as a deployment option for your business, your deployment is managed in an SAP data center. All you need to do is to just pay a certain amount to the service provider and everything will be managed by them. As SAP S/4HANA Cloud is a common platform, you will have reduced control over it, and you cannot customise it. However, the positive part of choosing SAP S/4HANA Cloud deployment option is that, you will be always have the benefits of your using latest and updated features as Cloud deployment option automatically updates on a quarterly basis.
2. On-Premise – Have full control on the environment by choosing on-premise deployment option. Here, all you have to do is to buy SAP S/4HANA, install it and then run it way you want. Customize it to use it as per your requirements. But with privileges, there comes a few responsibilities too. While you go for this option you have to be responsible for maintaining and taking care of any upgrades and updates. You also have to take the agreement for the annual innovation cycle that provides you with the option of upgrading and updating once in a year.
3. Infrastructure as a Service (IaaS) – This is considered as the most basic form of cloud computing service. Choosing this deployment option can be easily explained with an example of renting a car. While you rent a car, you get similar services as you get when you own a car apart from taking care of hardware material and maintenance of the vehicle. So, with IaaS you will not have to worry about maintenance as it also works as a bring-your-own-license (BYOL) model and mostly hosted through a hyperscale cloud provider like Amazon Web Services. However, while you avoid the high preliminary expenses of buying the technology, IaaS actually doesn’t always work out as the most cost-effective option.
4. Private Cloud – One of the best SAP S/4HANA deployment option to choose for your business is the private cloud. This is delivered in the form of managed service. Its’s like you own the cloud but the trained technology experts perform the activities for you. When you select private cloud deployment you get the privilege of merging the advantages of on-premise deployment with those of the cloud. So, a few benefits of using private cloud includes –

  • Quick innovation
  • Latest capabilities and features
  • greater flexibility
  • lower total cost of ownership (TCO)
  • Release management
  • 24/7 Consultation option
  • On-time optimisation services

All the four deployment options explained above have their own importance, but it is you who have to decide what suits your business reequipment better. We at Acuiti Labs can guide you through the process of choosing most appropriate deployment option and can also help you with one. We are UK based SAP Silver Partner and are also certified SAP hosting and cloud services partner. We offer both On-Premise and Cloud Edition for SAP S/4HANA, through which you get complete flexibility to choose system and service package combinations.
This specialty allows you to scale in two dimensions:

  1. Database size
  2. Service level

And these added scalability options allow you to change your SAP S/4HANA deployment based on the changing requirements.
Contact us for more information about our SAP S/4HANA deployment options and other SAP services and solutions.

SAP Billing (BRIM) Accelerator: AcuitiPay Modern simplified Billing& Invoicing for Connected Cars

SAP Billing and Revenue Innovations Management (SAP BRIM or aka Hybris Billing) has undoubtedly brought a revolutionary change in traditional billing method. It’s been designed with a purpose of simplifying the complex and high-volume billing and invoicing processes by combining multiple different streams to generate a single bill as an output. Not only simplifying, but SAP BRIM has helped in making the complete billing process more transparent, flexible, agile and highly efficient. It also allows for very effective revenue management processes.

Key Benefits of choosing SAP BRIM for your Business

There are various benefits of using SAP BRIM including Cloud deployment, innovating business model, supporting subscription and usage-based model and offering multisided revenue models for partners. Apart from these, below are some more benefits of using it for your business –

  1. All new experience of selling services instead of products – Let your customer get the advantage of booking or buying a service and pay only on usage-basis instead paying a huge upfront amount for the product. What if you get the same car on the subscription basis? and only pay for the service you use. Yes, this is now possible and also easy to manage subscriptions and usage-based billing with SAP BRIM. Now you can buy any product as a service like car, mobile, etc.
  2. Easy Business model operationalization : While you use SAP BRIM, it’s really easy for you to enable any form or combination of business model, whether it is prepaid, pay-as-you-go on any other. All this will be an automated invoicing and accounting process that will be smartly handled by BRIM.
  3. Ability to scale business models that are capable of supporting and handling high-volume processing: Another smart functionality of SAP BRIM is the ability to manage business models that can support high-volume processing. It can easily support IoT (Internet of Things) and other connected devices with high-volume, automated, and transparent processing across usage-event and financial postings.

SAP Billing (BRIM) Accelerators –

Acuiti Labs have developed several accelerators based on the SAP Billing or SAP BRIM platform. They are designed to provide businesses with industry specific solution that allows easy and quick adoption of the overall billing solution. By using SAP BRIM accelerators your business can reduce the workload and speed up the implementation process as the complete billing cycle is automated and precise. Moreover, you get an opportunity to see the billing process in action for your own industry before you commit.

Why choose SAP BRIM accelerator for your business?

SAP’s automated billing service BRIM is being widely chosen by businesses and it has surely turned out to be the game changer. Many big and small business have improved their billing and invoicing procedure with the help SAP Billing and Revenue Innovation Management and these accelerators have now became the integral part of a lot of growing businesses around the world. These points below can clearly help you in understanding that how SAP BRIM accelerators works and manages the billing flow effortlessly:

  1. Order Management on the basis of Subscription: The SAP Billing process ensures quick delivery and accurate billing. It also automates the billing cycles, extensions, updates and renewals making it even more flexible for the businesses. Tasks like managing invoicing hierarchies, specialised catalogs, and shared credit are also done separately under SAP Billing process only.
  2. Collecting, upgrading and managing events on usage base: Apart from managing the subscription, SAP BRIM also manages data that is collected on usage basis. It captures, updates, and combines usage and event data for further processing required for pricing and charging. Another advantage of using BRIM is that it provides complete support to increasing volumes of usage data with unlimited scalability.
  3. Flexible and quick charging based on your business models: Build and offer both subscription, and usage-based pricing models that are also customer-centric. Create, manage and execute allowances and entitlements with complete flexibility and most importantly you are allowed to seamlessly integrate your current digital environment with supporting APIs.
  4. Merged Invoicing for all the offered services : The best way to enhance customer satisfaction and minimising customer queries is to provide them with clear and accurate invoicing. This is what SAP billing does for you. It combines billing information from various areas and partners into a single, precise and accurate report as an output.
  5. Create and Manage Documentation Flexibly: With SAP BRIM you have complete flexibility of managing, creating and personalising business communications both in digital and hard-copy formats. You also get an option of customizing messages, formats, bills, invoices, and receipts.

SAP BRIM Accelerator by Acuiti Labs – AcuitiPay

AcuitiPay is a powerful SAP BRIM accelerator owned by Acuiti Labs and it is world’s first dedicated end-to-end payment, billing, subscription and data management platform for connected vehicle. Capable of working with partners from the automotive, telecom, and insurance industries (among others), AcuitiPay is a complete package designed to help the drivers and brings together all the services that they need into one easy-to-use platform.

Following are the services you can choose while using the AcuitiPay:

  1. Fuel and charging
  2. Maintenance and repairs
  3. Roadside/ accidents
  4. Wi-Fi and streaming media
  5. Food and Beverages
  6. Parking and Tolls
  7. Insurance
  8. Vehicle Accessories
  9. Vehicle Financing & Leasing

AcuitiPay revs up the ease and convenience of its connected vehicle platform by using SAP Technology

With SAP BRIM, AcuitiPay enables:

  1. Integrate innovative services from third-party providers into the AcuitiPay platform.
  2. Enable quick, convenient, one-click payment for services, making driver’s life easier
  3. Generate a single bill for all vehicle services, from parking to in-car entertainment.
  4. Consolidate billing and invoicing process from partners and third-party providers into a single system.
  5. Onboard partners’ existing services, offerings, and loyalty programs seamlessly
  6. Manage numerous recurring subscriptions with ease
  7. Deliver billing information and driver data to partners reliably and securely
  8. Simplify revenue management significantly
  9. Reduce deployment time of new connected car services from months to weeks.

Acuitipay Overview

  • World Class Billing and Subscription Management solution – The solution that is used by AcuitiPay is developed with the latest SAP technologies. AcuitiPay is robust, secure and fully transaction platform that is developed as cloud service.
  • Powerful SAP foundation customized for Automotive application
    • Same products used by apple to power iTunes
    • Multiple access point web, mobile and dashboard
    • Supports multiple billing types including consumption-based charging
  • High volume, real-time transaction processing and revenue distribution – Initial build to support 10 million customers
  • Multinational – AcuitiPay can be used with different languages, territory, currency, taxation, e-invoicing, reporting, regulation etc.
  • Single sign-on “Marketplace” Experience
    • Many merchants, single customer interface, one account
    • Simplified management of customers and payment information
  • Multiple transaction types that can handled with AcuitiPay
    • Subscriptions and Bundling
    • Consumption based charging
    • Digital and physical products
  • Simplified product management
    • Direct control of products and pricing
    • Web interface or integration to existing systems
  • Compatible with all existing enterprise system
    • Modern/Legacy
    • ERP, Billing, CRM, Marketing, e-Commerce
  • Custom/Localized UI – Country /Division / Brand / Vehicle
  • Easily Integrated with all Eco-system services
    • Parking
    • Insurance
    • Roadside Assistance
  • Revenue sharing and revenue distribution

What are the various Scenarios of AcuitiPay –

  • User Registration
  • Card Registration
  • Product Catalogue
  • Product Bundle
  • Price management
  • Rating and charging
  • Usage-based changing
  • Detailed Billing
  • Invoicing
  • Payments
  • Cancellation and changes
  • GDPR Compliance
  • Credit management
  • Partner Share
  • Bank Reconciliation
  • Handling Customer disputes

Various Scenarios of Subscription Management with AcuitiPay

  1. Fixed product fixed charge
  2. Product with free period
  3. Variable period with variable price
  4. Service combination with Variable free period and price bundle
  5. Fixed charge plus consumption surcharge
  6. Carry forwards – Fixed charge minus unused amount pro-rata
  7. Payment Notification
  8. Cancellations
  9. Upgrade downgrade of the product
  10. Change in configuration
  11. Subscription extension
  12. Deferred revenue for annual subscriptions
  13. Addition of free service to existing subscription

Opportunities and Challenges and Learn how AcuitiPay help –

  • American drivers spend an average of 51 minutes/day in the car and 73% of drivers used smartphones, tablets or other devices to make purchases from vehicles in 2018
  • $230 Billion (8% growth over 2017)
  • Commuters value speed and efficiency and want to get the most out of their driving experiences
  • The winners in the market for on-demand mobile commerce / services will make payments seamless, ubiquitous, “frictionless” and global
  • It is critical to aggregate all payment options and avenues in one place
  • it is very easy to compromise a weak payment eco-system architecture without the right technologies.

Now count on your driving experience with AcuitiPay as by choosing this you have the freedom choose numerous services that you might need during your journey without even worrying about the manual calculations and billings.

Get ready for the Hassle-free ride with AcuitiPay. Contact us for more details

Also learn about our other accelerators and products.

9 Aspects through which ‘Quote to Cash’ can turn the business game for you!

If you think about the most important business processes today, ‘Quote-to-Cash’ is certainly at the top because it is through the quote to cash process only that you can make driving revenue for your organization easy. You would never want to miss your potential customers by leaving any minor faults in the sales process as being a business, converting a prospect into a satisfied and happy customer is what really matters and this is followed by strong partnership and ongoing trust between you and your customers, right from sales to service.

Understand the quote to cash flow –

Here are the 9 aspects that can change the way you look at the business –

1. Pricing:

Pricing in ‘Quote-to-cash’ terminology, is understood as a set of rules that decides the most appropriate and suitable price of a deal. Not only the price, but this also includes deciding the right incentives to attract the customers. In today’s time, you cannot just limit to only deciding

the correct price, but to drive revenue and win customers, you also have to identify the appropriate discounts, promotions and incentives. Once you understand that what pricing and promotion strategy is working right for your business, you can apply the same strategy for the future deals to win customers and maximise deal size.

2. Configuration:

When you create the most appropriate combination of products and services, it is termed as configuration. Already with the increased product and deal complexity, it has become very difficult to identify the right combination of products and services to recommend to the customers in order to win deals. Automatically provide recommendations of best configuration to your sales reps to ensure that all your sales reps are now configuration experts – and can crack the best deals!

3. Quoting:

Once done with configuration and pricing, next comes Quoting. Based on the pricing and configuration, a quote is generated and approved which is further sent to the end customer. Quote is the first impression that you share with your customers and is considered as one of the most important stages of your sales cycle. Winning or losing a customer depends on the way you are presenting the quote. Presenting a precise, simple yet quick quote increases your chance to win a deal, while delayed, riddled and complicated quotes often end up losing your customers. So, its very important that the quote you present is error-free and is presented in no time. This creates great impression on your customers and increases your chance to have them onboard.

4. Contract Creation and Negotiation:

Without an agreement on the right set of terms and conditions, no deal can be closed. To avoid any situation that might impact your revenue streams, you have to be very careful about the agreement. These agreements usually come with hidden risks and thus to protect your business you should have even the minute details of the agreement. To ensure the security, you need to have experts who are well aware of the built-in clauses like renewal clause or termination clause during the time when contract is created.

After this comes contract negotiation where the terms and conditions can be redefined and altered based on the negotiations. As the agreement document undergoes through multiple iterations, it becomes difficult to keep a track the on-going changes.

5. Executing the Contract

The deal is considered final after it is approved and signed. It is recommended to enable an e-signing tool which is very helpful in reducing the time spent in finalising contracts. This tool also can also be a guideline for any existing roadblocks and parties that have yet to sign.

6. Order Accomplishment:

This process includes the complete order cycle; starting from receiving the order, its processing to the successful delivery. After the deal is done and the contract has been signed, the processing starts, and it’s taken into priority that the products are delivered on time and to the appropriate customers. The advantage of having a Quote to cash solution ensures that the end customer is has agreed on the quotes, pricing and other terms and conditions.

7. Billing and Invoicing:

Accurate billing is done where calculations of final charges is done, and a copy of invoice is sent to the customer. The otherwise critical billing process is made easy with the help of integrated Quote-to-Cash process. The ‘Quote-to-cash’ solutions ensure that the exact quotation and contract details are provided to the finance team so that the customer gets accurate billing.

8. Revenue Recognition:

Revenue recognition helps in understanding that the cash from the customer’s end has been received. Here, you cannot afford to go wrong and thus the correct details of the contracting terms like quotes, pricing, payment modes, net payment terms and delivery calendars etc. is passed on to your finance team. ‘Quote-to-cash’ solution is the best way to recognise the revenue correctly.

9. Renewal:

While the revenue recognition is done, your next focus should be on the renewals. This helps in managing customers retention and also the recurring income. If it is the SaaS model, its sure that a huge percentage of revenue is derived in the form of repeated, already existing and subscribed customers.

Quote-to-cash is the most important part of your business and will also help you in getting advances in big data and machine learning so that the sales reps are happy, and you can deliver more intelligent sales!

SAP Entitlement Management – Benefits and Key Features

Why is SAP Entitlement Management important for a business? In this world of ever-changing technologies and rapidly growing businesses, it has become important to remain prepared to deal with any complexity that might occur in the way.

Being a business, you cannot be confined to just delivering the product or software to the customers and consider transaction to be completed. Rather, businesses today have entered a new era of selling where new experiences are being introduced to the market and the customers rapidly. Subscriptions, bundling and embedding software/services together along with the products are being provided by the businesses so that the customers get better and attractive deal.

Gone are the days when companies had their focus only on physical products. Today, businesses believe in offering ‘usage rights’, where they do not rely merely on initial sale, but the ongoing relationship with the customer and their satisfaction even after delivering the physical product to them. But, understanding and managing what the customer is entitled to is not an easy task as each of these products can have one or more entitlements that might require the tracking and potential adjustments throughout their life-cycles. And, here is when SAP Entitlement Management comes in picture!

What is SAP Entitlement Management?

SAP Entitlement Management is intended to abridge the entitlement management processes and operations in a way that the requirements of rapidly growing and increasingly complex businesses are streamlined and automated, to deliver better customer experience.

With SAP Entitlement management, you can create innovative and advanced business models and solution bundles to meet the requirements of the all the time more smarter customers. This includes entitlement modeling, managing workflows, integration, life-cycle management, reporting, and monitoring etc. Here’s how SAP Entitlement Management supports intellectual business scenarios:

  • Increases transparency into entitlements
  • Automates processing of a high volume of entitlements
  • Enhances Sales and Revenue
  • Accelerates Innovation
  • Increases Customer Satisfaction
  • Improves Customer Service

Key Features –

Entitlement Modeling – This feature can help businesses in freely defining their new entitlement models and assigning entitlement models to offerings. Not only this, but it also helps in maintaining custom sets of attributes like business categories, rights, distribution channels and geo-location etc.

Integration and Migration Support – Can be integrated with S/4 HANA on-premise order management and can also utilise migration support tools to start the implementation. SAP entitlement management provides you a special set of API services that can be integrated with other SAP or non-SAP systems.

Entitlement Lifecycle management – With the help of entitlement lifecycle management you can define the procedure of events effecting entitlements and maintain statuses on entitlements throughout the lifecycle and define custom alerts. Also, simplifies and provide support to up-sell, renewal, return, upgrade processes and operations.

Realtime Reporting and Analysis – Provides custom reports as per the requirement of the customers, products or entitlements and also helps customers with insights on current, past and nearing expiration entitlements with the help of user-friendly dashboard.

Sales, Support and Self-services – SAP entitlement management automates renewal processes by using co-termination logic and simulates entitlement at quotation level. It also helps in enabling self-service scenarios and custom views for sales support and customers with APIs

Helps with a Central Repository – Assists in enabling up-to-date visibility of entitlements and as defined in modelling and related product assignments. With the help entitlement management by SAP you help your business grow and adjust by utilizing highly scalable central repository provided.

Advantages of using SAP Entitlement Management

An intelligent way to increase sales and revenue

The intelligent entitlement management system allows businesses to grow by boosting sustainable and recurring revenue streams with the support of subscription-based business models.

Innovative and Better Deliveries –

When it comes to deliver better outcomes, SAP entitlement management could be the best choice. This can help teams in enabling teams with faster deployment of latest offers and related entitlements. Further, it can also assist with the tracking process of the performance to inform and repeat as per requirement.

Deliver the most value from entitlements –

Let your customers get most value from the entitlements and provide them transparency of their entitlements. Range of relevant self-services, alerts, and reminders are offered to the customers to maintain the transparency.

How to get Maximum Value and Revenue from SAP Entitlement Management?

As this is deployed in the cloud, it is available as software as a service (SaaS) on the basis of subscription and the number of users. Businesses need a solid entitlement management system because at times the back-office operations might become more complex. It maximise value and revenue by assuring that:

  • Your sales reps and channel partners have clear visions of the entitlements of their customers, so that you never miss any opportunity for renewal, cross or upsell.
  • Your sales teams can deploy proposed bundles faster, and at the same time can track and assess market performance with surety.
  • Your IT and license administrators are equipped with the important tools to deploy, manage and report on any type of entitlement.
  • Your customer service executives are well aware of exactly what the customer is entitled to and provides them the tools so that they can properly assist the customer and engage in any upsell or cross opportunity.
  • Your customers are provided complete transparency into their entitlements, they will also receive entitlement related alerts and reminders, and are restricted from unauthorised usage, that might result in revenue leakage and other such unethical outcomes.

Be it Service, support, or Security and Compliance, SAP entitlement management does it all! If you are looking for an effective and quicker way to transform your business, manage entitlements and deliver best to your customers, look no further and get complete information about this here –

Is SAP Commerce the right platform for me?

Onboarding new clients is a sign of growth but being able to effectively manage a growing clientele is where it can get tricky, enter, SAP’s Commerce platform! Our previous blog ‘Does your e-commerce platform need to be upgraded to SAP Commerce’ covered when businesses should consider changing platforms, now we will focus on why the SAP Hybris Commerce platform is a highly recommended alternative to resolve the problems.

We have broken down how businesses and their customers can benefit from making this investment so you can gauge a better understanding on how the platform can be leveraged to meet versatile business needs.

Flexible, adaptable, stable and efficient – SAP’s Hybris Commerce platform’s flexibility & performance is incomparable to other e-commerce platforms. Not only does the platform provide businesses with a range of tools catered for different operations, but it also works well when integrated with existing systems. As the platform uses cutting edge technology, end users benefit from a great quality of service.

Multi-language opportunities – This platform can be used and presented in multiple languages, currencies and local tax rates, a unique feature that adds to its adaptability for both domestic and international clientele.

Cost effective and multitasking – Most existing platforms have failed to deliver adequate support or framework to accommodate added functions, whereas SAP Hybris Commerce comes with an added feature that helps users implement extensions and add-ons in real-time. Platforms that are not flexible tend to result in higher costs to maintain, as new features have to be brought and implemented by external teams. SAP Commerce provides users with more autonomy and independence, resulting in a reduction in company costs.

Popular choice for B2B and B2C markets – It’s becoming a growing trend for businesses to directly reach out to their end-users, with a strategy to extend sales opportunities to merge B2B and B2C models. Unfortunately, many businesses have not been able to successfully execute this strategy as a result of various limitations in their existing e-commerce platforms. Switching to SAP Hybris Commerce will give businesses an advantage as the platform is built for both B2B and B2C users and can manage end-customers in both markets from a single platform.

Omni- channel functionality – One of the most important features of this highly efficient e-commerce platform includes its omni-channel functionality. This functionality makes it easier for businesses to connect with the significant customers from any location, and utilise new channels and touchpoints for efficient interactions. Channels could be via websites, emails, mobile devices, call centers, etc

Existing SAP Hybris Commerce users opted for this platform to:

  • Enhance business growth
  • Improve customer engagement and interaction
  • Achieve business goals
  • Improve customer service
  • Make business operations more effective
  • Ensure general efficiency, visibility, and reliability

Summary:

Our experts recommend the SAP Hybris Commerce platform for both growing and established businesses, not only to sustain their positions in highly competitive markets but to also remain a step ahead in terms of technology and opportunities.

Enter the world of ample opportunities to grow your business from all quadrants quickly and effectively by adopting the SAP Commerce Platform.

Have a read through our SAP BRIM AP Sales Cloud, SAP Billing(blogs to familiarize yourself with some of SAP’s other solutions, and as always, get in contact with our team if you have any further questions!

Does your e-commerce platform need to be upgraded to SAP Commerce?

Before choosing the right platform for your business, it is extremely important to recognise and understand symptoms that indicate changes need to be made. We’ve broken this down into four simple signs for you to have a think about.

When should you upgrade?

  1. Consistency  It’s no secret that businesses often use a variety of platforms to support different divisions within the organisation, but in many cases, fail to work in unison. If your current platforms are not working in harmony with one another, changing to an end-to-end platform like SAP Hybris Commerce which covers all stages of a sales process will save businesses time and money.  Conflicting platforms often slow internal operations down, and in most cases can only be resolved by IT divisions, whereas an all-rounder platform will centralise all tools and systems.
  1. Un-happy customers  Customer satisfaction can make or break a business, so keeping them happy should be a top priority. One of the easiest ways of identifying how existing e-commerce platforms are performing is by analysing customer experiences.  The majority of customers (including myself) hate filling out surveys, but a simple ‘were you happy with your experience today’ is a great way to measure satisfaction levels.  If you are receiving negative feedback from unsatisfied customers, your e-commerce platform is most likely unable to keep up with their demands and needs be replaced with a more advanced, adaptable and user-friendly system.
  2. Changing Technologies – When it comes to technology, change is always good. I know what you’re thinking, ‘if it ain’t broke, don’t fix it’- a common mistake when businesses review their technological platforms.  Changing trends create new demands, and the only way businesses can keep up with them is to use flexible platforms.  Failing to keep up with the latest technology will have a negative impact on end customers and the long-term growth of a business.  You don’t have to be an expert in every single platform there is, but you do need to establish what platform will best suit your business needs, and we have a team of experts who can help you reach that conclusion.
  1. Business Satisfaction  Take a step back and ask yourself, am I happy with how my e-commerce platform is performing and is it helping me achieve our targets? If you are spending too much time updating systems, waiting for the IT division to resolve any glitches or any of the above-mentioned points, it’s time to switch to an advanced platform such as SAP Hybris Commerce.

If you can relate to any of these issues, or recently had a conversation with someone who was complaining about their systems crashing, we need to talk! Many of the companies we have helped transition did not even realise their systems were outdated until they had a think about what they were really getting out of their existing e-commerce platform. We want to ensure our clients and their customers are getting the best from their platforms and would love to hear from you if you think your e-commerce platform is due for an upgrade.

Keep an eye out for our next blog which will be focusing on the SAP Hybris Commerce platform, and how businesses can benefit from adopting it.

What is SAP BRIM’/ ‘SAP Hybris Billing’? and Business Transformation using BRIM

What is SAP BRIM?

To understand the importance of SAP BRIM, It is very important to have an idea about what SAP BRIM is and how it is helping businesses in transforming their billing procedure. Well, it is a high-volume usage-based solution that simplifies complex billing and invoicing processes. Industries like energy, telecom, utilities, etc. are already utilizing SAP billing services to ease their billing process. But, its usage is rapidly increasing in other similar areas too.

What is SAP BRIM? Let’s talk about a few real-life examples to understand this better. 

1. We all use credit cards, and we know that credit cards come with a predefined credit limit. Have you ever thought about what helps them know that you have exceeded the credit limit? Well, the answer is the SAP BRIM Solution.

2. Similar is the case when your operators know that you’ve already consumed the 1 GB data from your broadband quota. SAP based BRIM solution helps the company with the entire process and simplify the billing operations. Billing and Revenue Innovation Management or BRIM is basically an end-to-end cross-industry solution that is a combination of SAP Sales Order and Management, SAP Convergent Charging, SAP Convergent Invoicing, and SAP Customer Financial Management.

Transform your business with SAP BRIM

BRIM, with further innovations, has been transformed and given a new name as ‘Hybris Billing’. SAP  BRIM can speed up the billing process and also increase the transparency across the complete revenue management process. The process also includes customer engagement and revenue recognition.

SAP BRIM is an innovation that gives businesses the power to coordinate and work in a more profitable way with their partners/customers. It eases the entire process of selling and re-selling products and services. This also helps in sharing revenue in the most appropriate way. SAP Billing allows you to simulate the latest pricing models and thus help you to create targeted offers both for products and services. SAP BRIM also has the advantage of having proper control over distribution and fulfillment across the complete billing cycle. This means focusing on customer retention and innovation is more simplified now.

The Transformation of SAP BRIM / SAP Hybris Billing

SAP focuses on giving its BRIM customer, an incorporated customer experience under the SAP C4C/CEC umbrella. CEC here means Customer engagement and commerce, and the products that come under this umbrella include Hybris Commerce Suite/Hybris Marketing & C4C.

SAP Hybris Billing aims at using ADT (Audience discovery and targeting) that is provided by Hybris Marketing

SAP is intended to provide an easy yet much more efficient user interface to existing/new BRIM Customers. It is also focusing on bringing BRIM to be on the HANA platform.

What are the Advantages of using BRIM Solution to simplify your billing procedure?

Here are a few practical use cases to make the concept of billing automation using BRIM clear:

Practical Use Case 1 –

Get Unified Customer Experience with BRIM

When a customer goes to a phone store to buy a phone and data plan and due to some reason, the purchase couldn’t be completed at the store. Now, the customer goes home, opens the website of the store (on which the user was already registered, as the account was created when the customer was in the store), logs in, finds the order that was left incomplete in the store, and finishes the order placement with the same offers. SAP Hybris Billing / SAP BRIM has made this possible.

Practical Use Case 2 –

Find, Reach, and Target Right Audience with SAP BRIM

A customer purchases a high-end smartphone online with his account. A few days later, when the customer logs in to his account on the internet, he/she sees an advertisement offering some discount, on the compatible accessory of the recent high-end phone that he/she purchased from the same account.

SAP BRIM is an advanced billing solution that eases and automates the entire billing and ordering processes from the cloud. It does that by combining various billing streams to produce a bill of a single invoice.

Transformation of SAP BRIM to SAP Hybris Billing

In today’s competitive world, customers demand products/solutions which are readily available and can be tailored to their specific business needs. Fast-growing industries like retail, telecommunication, logistics, utility, media, hospitality, manufacturing, and digital media need business systems that support their multi-fold growth and eliminate challenges like:

  • Managing a growing customer base consisting of high volumes of transactions
  • Handling diverse credit rating classes to minimize outstanding debt
  • Ability to handle multiple payments with business process workflows
  • Comply with complex national and international regulations

This is where SAP BRIM (Billing and Revenue Innovation Management) solution comes into the picture to manage the entire consume-to-cash business processes which include rating and charging of services (Convergent Charging) to creating invoices of services delivered (Convergent Invoicing) and handling payment collections (Customer Financials Management). In a recent event, SAP announced the transformation of its popular SAP BRIM (Billing and Revenue Innovation Management) to SAP Hybris Billing to elevate the traditional solution suite. SAP Hybris Billing brings in agility, more speed, flexibility with below features: A unified customer experience under the SAP C4C/CEC umbrella. CEC stands for Customer engagement and commerce and the products under this umbrella are Hybris Commerce Suite/Hybris Marketing & C4C Leveraging ADT (Audience discovery and targeting) provided by Hybris Marketing for BRIM customers

SAP Hybris Billing integrates with the following products:

  1. SAP CRM
  2. SAP C4C – Cloud for Customer
  3. SAP Hybris Marketing
  4. SAP Hybris Commerce
  5. SAP Convergent Charging
  6. SAP ERP (FICA) – Convergent Invoicing

Below is our customer success story where we successfully helped to implement Hybris for our retail end client serving more than 1 million customers.

Business Need:

  • Enhance customer/user experience
  • Improve speed to market
  • Improve cash flow
  • Improve operational efficiency

Technical Challenges:

  • The customer was already using ECC, and required an upgrade
  • Integrating both SQL Server & Oracle
  • Business process & data anomalies
  • Data normalization & reporting from multiple systems

Why SAP Hybris?

  • Can easily integrate with the ECC / S/4HANA infrastructure
  • Supports high volume transactions
  • Many out-of-the-box functionalities which meet the business requirement
  • Flexible, easy to configure the system

SAP Hybris Difference:

Acuiti Labs has been delivering business technology solutions & digital transformation since 2015. We solve business challenges using technology, build tech platforms and enable market-winning digital strategies with a clear focus on value realisation and monetisation. The development and execution of strategies are delivered by a group of experts, who are experienced at big four and other consulting firms, using a combination of Open Source technologies, SAP solutions and other enterprise applications. For more information about our SAP Hybris Billing Services,

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