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Author: Saili Naik
Home Articles Posted by Saili Naik
28 AugBusinessTechnology

Legacy ERP Billing vs. Quote-to-Cash: A Feature-by-Feature Comparison

In a fast-changing digital economy, companies are under constant pressure to deliver seamless, agile, and customer-centric billing experiences. However, a considerable number of organizations still depend on outdated ERP systems that were created many years ago—mainly for back-office functions rather than dynamic revenue models. As businesses shift toward recurring revenue, subscription models, and usage-based pricing, the limitations of conventional ERP billing become increasingly evident.

Introducing Quote-to-Cash (Q2C)—a modern, integrated solution that unifies the customer journey from quoting to revenue recognition. This blog delves into how Q2C platforms outperform legacy ERP billing by comparing each feature side by side to identify the gaps and demonstrate how Q2C addresses them through automation, analytics, and smart integration.

What Is Legacy ERP Billing?

Legacy ERP billing modules were designed to manage simple, linear billing processes. They emphasize one-off transactions, the creation of invoices, and fundamental financial reconciliation. Although they are effective in overseeing inventory, ledgers, and general financial operations, they do not possess the adaptability to accommodate dynamic pricing strategies, instant modifications, or omnichannel experiences.

What Is Quote-to-Cash (Q2C)?

Quote-to-Cash refers to the end-to-end process that covers the entire revenue lifecycle for customers, ranging from configuring products, determining pricing, and generating quotes (CPQ) to managing orders, billing, invoicing, collecting payments, and recognizing revenue. Q2C solutions are intended to be flexible, modular, and focused on the customer. They bring together sales, finance, legal, and operational teams, fostering improved visibility, collaboration, and decision-making based on data.

Feature-by-Feature Comparison Chart

Feature

Legacy ERP Billing

Quote-to-Cash (Q2C)

Billing Flexibility

Rigid structure; suited for fixed, one-time billing.

Supports one-time, recurring, usage-based, and hybrid models.

Customer Experience

Invoice-centric; limited visibility and manual dispute handling.

Customer portals, self-service, real-time updates, automated issue resolution.

Automation Capabilities

Manual processing; batch-driven; high reliance on human input.

Automated workflows across quoting, approval, invoicing, and renewals.

Revenue Recognition

Basic, often decoupled from billing or done offline.

Integrated ASC 606/IFRS 15 compliance; real-time and automated revenue schedules.

Quote Management

Not included; quoting typically handled by sales tools outside ERP.

Native CPQ capabilities, automated quote generation, and approvals.

Contract Lifecycle Management

Limited or non-existent; managed offline or through add-ons.

Integrated CLM; tracks changes, renewals, and obligations.

Pricing and Discounts

Static pricing tables; limited dynamic pricing or promotions.

Real-time pricing rules, volume discounts, tiering, and bundles.

Data & Analytics

Post-fact reporting; lacks actionable real-time data.

Dashboards, predictive analytics, and real-time insights across sales and finance.

Integration Across Systems

Difficult to integrate with modern SaaS or cloud apps; point-to-point integrations.

API-driven, plug-and-play integrations with CRM, ERP, CPQ, Tax, and Payment Gateways.

Change Management (Mid-Term Edits)

Complex, often requiring cancellations and re-issuance of contracts.

Real-time contract amendments with prorated billing and minimal disruption.

Speed of Deployment

Time-consuming to customize or upgrade; often requires consulting intervention.

Cloud-based, modular deployments with faster time-to-value.

Compliance & Audit Trail

Manual record keeping; limited transparency.

Automated compliance tracking, digital audit trails, version control.

Renewals & Upselling

Manual tracking of contract end-dates; limited support for upsell workflows.

Automated renewals, alerts, and upsell/cross-sell triggers based on customer data.

Why Businesses Are Moving Beyond ERP Billing

As products evolve from static offerings to services or bundles, the billing system must adapt as well. Legacy ERP systems were simply not designed to manage:

  • Subscription models that require billing based on usage, milestones, or consumption.
  • Dynamic pricing that fluctuates according to customer behavior or volume.
  • Changes to contracts during the term, including add-ons or cancellations, which necessitate precise proration and real-time adjustments.

The outcome? Businesses often find themselves stitching together various tools, resulting in silos, inefficiencies, and lost revenue opportunities.

How Quote-to-Cash Addresses These Gaps

Quote-to-Cash process

Quote-to-Cash platforms introduce automation and intelligence to what was previously a disjointed process. Here’s how:

1. Unified Customer Journey

Q2C merges quoting, contracts, billing, and collections into one seamless process. This eliminates hand-offs between teams and delivers a consistent experience for the customer.

2. Revenue Accuracy

Embedded revenue recognition systems ensure compliance to ASC 606 or IFRS 15, minimizing errors and reducing audit risks. It automatically organizes revenue scheduling based on delivery milestones, subscription timelines, or tailored rules.

3. Agility for Sales Teams

Sales teams can quickly create quotes using up-to-date product catalogs and pricing rules. Discounts, approvals, and product combinations are regulated by specific guidelines, ensuring that deals progress rapidly and remain profitable.

4. Real-Time Insights

Through Q2C analytics, teams can monitor key performance indicators such as time-to-cash, customer churn, renewal rates, and projected revenue—all in real-time, facilitating more informed decisions and faster adjustments.

5. Cloud-First and Scalable

In contrast to legacy ERPs that often necessitate extensive infrastructure and updates, many Q2C platforms are built for the cloud and offer scalability, enabling businesses to swiftly respond to changes in the market.

The Verdict

Modern businesses require more than a simple billing solution—they seek an integrated, intelligent revenue operations framework. Although legacy ERP billing systems may meet fundamental financial requirements, they fall short in terms of flexibility, automation, and adaptability necessary for success in today’s subscription-driven market.

Quote-to-Cash provides a revolutionary alternative. By adopting Q2C, organizations can not only eradicate manual inefficiencies but also tap into new revenue opportunities, improve customer satisfaction, and gain insights into all aspects of the revenue process.

Ready to transform your billing operations?
Assess your current ERP limitations and explore how a Q2C platform can fit into your digital transformation strategy.

At Acuiti Labs, we focus on deploying state-of-the-art Quote-to-Cash solutions customized to fit your specific business requirements. With extensive knowledge in SAP BRIM and digital monetization platforms, we assist businesses in optimizing their revenue operations, automating intricate billing processes, and providing outstanding customer experiences. Whether you are upgrading from outdated systems or expanding your subscription business, Acuiti Labs ensures a smooth transition with measurable results. Allow us to transform your billing—more intelligent, quicker, and prepared for the future.

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21 AprBusinessSAP

Reimagining Revenue in 2025: Subscription Monetization Trends That Matter

With the first quarter of 2025 already behind us, it’s clear the subscription economy is accelerating into a more complex, competitive, and high-stakes environment. Enterprises are no longer just offering recurring services — they’re engineering agile, data-informed monetization strategies that deliver measurable customer and business value.

Welcome to the new era of revenue innovation, where personalization, real-time billing, global scalability, and customer experience (CX) converge — all underpinned by a future-ready Quote-to-Cash (Q2C) infrastructure.

At Acuiti Labs, an SAP-certified implementation specialist, we help enterprises transform and modernize their billing and revenue management processes. Through tailored SAP BRIM and end-to-end Q2C solutions, we empower organizations to unlock scalable monetization models and deliver seamless customer experiences. Here’s what will define success in 2025:

Subscription monetization models

1. Unlocking Growth with Customer-Centric Pricing Models

Generic pricing models are becoming obsolete. Businesses that lead in 2025 will:

  • Tailor pricing dynamically based on usage, behavior, or geography
  • Offer modular, build-your-own bundles
  • Implement loyalty-driven tiering and offers

Acuiti Labs’ SAP BRIM consulting enables flexible configuration and scalable personalization using SAP BRIM, helping businesses meet customer expectations with precision.

2. Real-Time Revenue: Accuracy as a Competitive Advantage

The lag between usage and billing is shrinking. Successful organizations are shifting to:

  • Real-time data ingestion and usage tracking
  • On-demand invoicing and billing reconciliation
  • Automated compliance and reporting for revenue recognition

We deliver systems that handle real-time billing at enterprise scale — reducing errors, revenue leakage, and customer dissatisfaction.

3. Q2C as a CX Strategy

Every billing interaction is a brand moment. A streamlined Q2C process can:

  • Reduce sales cycle friction
  • Increase transparency across pricing and renewals
  • Improve customer retention through predictable engagement

Our end-to-end approach connects customer experience teams with finance and operations — closing the gap between selling and servicing.

4. Monetizing Globally, Managing Locally

Cross-border subscriptions are on the rise — but so are regional compliance challenges. Enterprises need:

  • Multi-currency, multi-entity billing capabilities
  • Country-specific tax compliance frameworks
  • Agile deployment models that scale without sacrificing governance

Our SAP BRIM solutions are built to adapt — empowering businesses to expand globally without complexity.

5. The Rise of Everything-as-a-Service (XaaS)

Industries are transforming traditional products into recurring services. This includes:

  • Mobility and transport shifting to pay-per-use models
  • Media and content brands bundling digital services
  • Financial services introducing micro-subscription and fee-based engagement

We help organizations re-platform around subscription-first thinking — launching new revenue models faster and with lower risk.

Building the Backbone of Recurring Revenue

In the Subscription Economy 2.0, success will no longer be determined by who launches the most subscription plans — it will be defined by who monetizes them most effectively. Subscription-based growth demands more than innovation on the surface. It requires operational precision, financial clarity, and customer-centric agility deep within the enterprise.

Today’s competitive edge lies in how businesses orchestrate their entire revenue journey. That means synchronizing every function — from product configuration to pricing, contracting, fulfillment, billing, and revenue recognition — into one intelligent, future-ready infrastructure.

The real transformation begins when your Quote-to-Cash processes become more than just transactional. They become experiential, strategic, and scalable — unlocking new revenue streams, elevating customer trust, and enabling faster go-to-market capabilities.

Modern enterprises must replace fragmented legacy systems with connected, adaptive, and compliance-ready Q2C architectures that support real-time decision-making and global monetization at scale.

Your Catalyst for Scalable Monetization

Acuiti Labs is not just a service provider — we are a transformation enabler. With deep expertise in SAP BRIM and a laser focus on monetization and Q2C excellence, we empower global enterprises to convert complexity into clarity and innovation into recurring revenue.

Our approach blends:

  • Industry-aligned accelerators for faster time-to-value
  • Proven implementation frameworks built around scalability, security, and compliance
  • Global reach with localized execution, ensuring every deployment is business-ready from day one

We work alongside finance, IT, operations, and customer experience teams to deliver measurable results — from cost optimization and improved billing accuracy to faster cash flow and increased customer retention.

If you’re ready to reimagine your monetization strategy, elevate your Q2C infrastructure, and build a competitive edge that lasts — we’re ready to lead that journey with you.

Talk to Acuiti Labs — and let’s shape the future of subscription monetization, together.

Contact us today!

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27 MarBusiness

How Subscription Models are Shaping the Future of Quote-to-Cash

Subscription-based business models have gained immense traction across industries, transforming the way companies generate revenue. From Software-as-a-Service (SaaS) platforms and media streaming services to traditional product-based companies shifting towards subscription-based offerings, this evolution is driving a need for more dynamic and efficient billing and revenue management systems.

At the core of this shift is the Quote-to-Cash (Q2C) process, which manages everything from customer quotations to revenue collection. Businesses adopting subscription models require streamlined Q2C processes to handle complex pricing, recurring billing, renewals, and revenue recognition. In this blog, we will explore how subscription models impact Q2C, how businesses can adapt, and how SAP BRIM (Billing and Revenue Innovation Management) plays a pivotal role in managing recurring revenue models.

Why Are Subscription Models Becoming Popular?

subscription models

Subscription models are gaining popularity due to their ability to create predictable revenue streams and strengthen customer relationships. Here’s why businesses are making the shift:

Predictable Revenue Streams – Recurring billing provides businesses with steady cash flow and improves revenue forecasting.

Customer Retention & Loyalty – Subscriptions enhance customer lifetime value through renewals, upselling, and cross-selling opportunities.

Flexible Payment Options – Customers prefer flexible pricing plans that allow access to services without large upfront costs.

Data-Driven Business Insights – Subscription models generate valuable customer data, enabling businesses to personalize offerings and optimize pricing strategies.

This model benefits both businesses and consumers, making it a preferred choice across industries such as telecom, SaaS, media, utilities, and transportation.

How Subscription Models Impact the Q2C Process

Transitioning to a subscription model affects multiple elements of Q2C, requiring businesses to rethink traditional revenue management strategies. Here’s how:

  1. Dynamic Quoting & Contracting – Subscription models introduce complexities like tiered pricing, custom bundles, and consumption-based billing. A robust Configure, Price, Quote (CPQ) system is essential for accurate pricing.
  2. Automated Recurring Billing & Payments – Businesses need a flexible billing system to handle monthly, quarterly, or annual payments. Automation reduces manual efforts and improves collection efficiency.
  3. Renewals & Retention Strategies – Subscription businesses rely on seamless renewals. Automating renewal workflows with personalized offers helps reduce churn.
  4. Real-Time Revenue Recognition – Managing recurring revenue requires real-time tracking and compliance with financial reporting standards.

By adapting the Q2C process to support subscriptions, companies can ensure seamless transactions while delivering superior customer experience.

Why Businesses Need SAP BRIM for Subscription-Based Q2C

To navigate the complexities of subscription-based revenue, businesses require a robust, scalable, and automated billing solution. SAP BRIM is designed to handle end-to-end subscription management, from customer onboarding to revenue collection.

Key Benefits of SAP BRIM in Subscription-Based Q2C:

Benefits of SAP BRIM in Subscription-Based Q2C

Automated Billing & Revenue Recognition – Eliminates manual errors and ensures compliance with financial standards.

Flexible Pricing & Bundling – Supports dynamic pricing models, consumption-based billing, and multi-tier subscriptions.

Seamless Integration with CRM & ERP – Integrates with SAP S/4HANA, SAP Subscription Billing, and SAP Entitlement Management, ensuring smooth data flow.

Customer Self-Service & Transparency – Enables customers to manage subscriptions, payments, and disputes through self-service portals.

Improved Cash Flow Management – Enhances revenue predictability and boosts investor confidence.

SAP BRIM is a future-proof solution, allowing businesses to scale subscription models efficiently while improving revenue management.

Overcoming Challenges in Subscription-Based Q2C

While subscription models offer several advantages, businesses may face key challenges in execution:

  1. Managing Customer Churn – Implementing proactive retention strategies and personalized engagement helps reduce churn.
  2. Handling Complex Billing Scenarios – Businesses need a comprehensive billing system that supports tiered pricing, multi-currency transactions, and diverse contract structures.
  3. Real-Time Analytics for Decision-Making – Leveraging AI-driven analytics helps forecast demand, optimize pricing, and improve customer satisfaction.

With SAP BRIM, businesses can address these challenges by leveraging automation, analytics, and seamless integration with enterprise systems.

The rise of subscription models is transforming how businesses quote, bill, and collect payments. To remain competitive, companies must shift towards scalable, automated, and flexible Q2C processes that support recurring revenue streams.

SAP BRIM empowers businesses to manage the entire subscription lifecycle efficiently, from dynamic pricing and automated invoicing to revenue recognition and churn reduction. By adopting SAP BRIM, businesses can enhance operational efficiency, improve financial predictability, and deliver superior customer experiences.

Are you ready to transition to a subscription-based Q2C model? Acuiti Labs specializes in SAP BRIM implementations to help businesses transform revenue management. Contact us today to explore how we can optimize your subscription-based billing processes.

📧 Get in touch at info@acuitilabs.com or visit www.acuitilabs.com

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11 NovBusinessSAP

Unlocking Value Maximization with Advanced Revenue Management and SAP BRIM Integration

In today’s fast-paced digital economy, businesses are constantly seeking innovative solutions to stay ahead of the competition. One such powerful solution is the integration of Advanced Revenue Management with SAP Billing and Revenue Innovation Management (BRIM). This integration not only streamlines billing processes but also drives value maximization across the enterprise. Let’s delve into how this synergy can transform your business landscape.

The Need for Advanced Revenue Management

In a world where customer expectations are continually evolving, traditional revenue management systems often fall short. Businesses need to handle complex pricing models, dynamic subscription plans, and diverse revenue streams. Advanced Revenue Management steps in to address these challenges by providing:

Enhanced Pricing Flexibility: Advanced revenue management system enables businesses to implement sophisticated pricing strategies, including tiered pricing, usage-based billing, and personalized discounts.

Improved Financial Accuracy: By automating revenue recognition and compliance processes, advanced revenue management system minimizes errors and ensures financial accuracy.

Scalability: Advanced revenue management systems are designed to scale with your business, accommodating growth and diversification of revenue channels.

The Power of SAP BRIM Integration

Integrating Advanced Revenue Management with SAP BRIM unlocks significant value for businesses. Here are some ways this integration drives value maximization:

SAP BRIM Integration
  1. Streamlined Billing Processes

The integration ensures seamless data flow between ARM and SAP BRIM, reducing manual intervention and errors. Automated billing cycles and real-time data synchronization lead to faster invoicing and reduced days scalability and Flexibility

As businesses grow, the integrated system can easily accommodate new products, services, and revenue models. This scalability ensures that the system evolves with the business, supporting long-term growth.

  1. Enhanced Customer Experience

With ARM and SAP BRIM, businesses can offer personalized pricing, flexible billing options, and transparent invoicing. This enhances the customer experience, leading to higher satisfaction and loyalty.

  1. Comprehensive Revenue Insights

The integration provides a unified view of revenue streams, enabling businesses to gain deeper insights into their financial performance. Advanced analytics and reporting tools help in identifying revenue trends, forecasting, and strategic decision-making.

  1. Scalability and Flexibility

As businesses grow, the integrated system can easily accommodate new products, services, and revenue models. This scalability ensures that the system evolves with the business, supporting long-term growth.

Case Study: Success story of a telecommunications company

Consider a global telecommunications company that faced challenges with managing its diverse range of services and complex billing processes. By integrating Advanced Revenue Management with SAP BRIM, the company achieved:

Reduction in billing errors: Automated processes minimized manual intervention, leading to fewer errors. 

Faster invoicing cycle: Streamlined workflows and real-time data updates reduced the time taken to generate invoices. 

Conclusion

Incorporating advanced revenue management with SAP BRIM is not just a technological upgrade; it’s a strategic move towards unlocking value maximization. This powerful integration enables businesses to streamline billing processes, enhance customer experience, gain comprehensive revenue insights, and ensure compliance. As the digital economy continues to evolve, staying ahead requires leveraging such advanced solutions to drive growth and profitability.

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08 OctBusinessSAP

Top 5 SAP BRIM use-cases for subscription-based businesses

In today’s whirlwind of a digital economy, the business world is witnessing a tectonic shift towards subscription-based models. The shift is motivated by the need for recurring revenue, improved customer retention, and customized offerings. As a result, many companies are embracing advanced billing solutions such as SAP Billing and Revenue Innovation Management (SAP BRIM) to effectively handle complex processes, boost productivity, and enhance the customer experience.

SAP BRIM provides a wide range of tools that automate billing, streamline financial processes, and ensure accurate revenue recognition. In this blog, we highlight the top five use cases of SAP BRIM for subscription-based businesses, shedding light on the industries that stand to gain the most from advanced solution.

sap brim use case

1. Telecommunications: Managing High-Volume Subscriptions

Industry Overview

The telecommunications sector has been at the forefront in the adoption of subscription-based models, providing a diverse array of services like mobile data, broadband, and streaming services. Managing these offerings, which involve millions of subscribers and intricate pricing systems, requires a highly flexible and scalable billing system.

Use Case

SAP BRIM’s capability to handle high transaction volumes accurately and efficiently is advantageous for telecommunications companies. This solution automates the entire lifecycle of subscription services, encompassing order management, billing, and invoicing. It supports dynamic pricing models, including usage-based billing, prepaid and postpaid plans, and bundled services, enabling companies to customize offerings to align with customer demand.

SAP BRIM seamlessly integrates with customer management systems, allowing companies to improve the customer experience through in-depth insights into subscription usage, billing history, and service upgrades. This leads to increased customer satisfaction and decreased churn.

Key Benefits

  • High-volume transaction processing
  • Flexibility in billing models (prepaid, postpaid, bundled services)
  • Seamless integration with customer management systems
  • Improved customer satisfaction and retention

Reference to Realtime case study – https://www.acuitilabs.com/sap-brim-case-study-telecom-company/

2. Media and Entertainment: Flexible Pricing and Bundling

Industry Overview

The subscription-based offerings in the media and entertainment industry, particularly streaming services, have experienced significant growth. Companies in this space rely on subscription models to ensure consistent revenue while tailoring prices to suit different customer needs, whether it’s for video streaming, music platforms, or digital news subscriptions.

Use Case

SAP BRIM provides businesses in this sector with the tools to simplify the management of subscription plans, including options for flexible billing such as tiered pricing, pay-per-view, or usage-based pricing. For instance, a streaming service can offer a range of subscription tiers based on content access, quality, or the number of devices. With SAP BRIM, media companies can swiftly adapt pricing models in line with market trends or subscriber preferences without causing disruptions to their operations.

Furthermore, SAP BRIM offers in-depth analysis of customer behavior, enabling media companies to customize offerings, deliver precise promotions, and optimize customer lifetime value. This feature is particularly beneficial in a competitive industry where personalized experiences are crucial for retaining customers.

Key Benefits

  • Support for tiered, pay-per-use, and usage-based pricing
  • Flexible plan management and bundling
  • Advanced customer analytics for personalized services
  • Adaptable pricing adjustments

Reference to Realtime case study – https://www.acuitilabs.com/sap-brim-case-study-media-company/

3. Software as a Service (SaaS): Managing Recurring Revenue and Scalability

Industry Overview

SaaS businesses represent the ideal model for recurring payment services, delivering cloud-based software solutions with a subscription-based approach. As companies expand, the necessity for an effective and adaptable billing solution becomes essential in efficiently managing subscriptions and recurring revenue.

Use Case

SAP BRIM is highly suitable for SaaS enterprises requiring seamless handling of recurring payments, upgrades, downgrades, and cancellations. Its billing system enables the automation of intricate billing cycles, encompassing monthly or annual payments, pay-per-user pricing, and multi-currency billing. Furthermore, its subscription management features offer transparent insights into customer lifecycles, simplifying the management of renewals, trial periods, and promotional pricing.

SaaS companies often deal with frequent alterations to customer subscriptions, including upgrades or cancellations of plans. The flexible billing engine of SAP BRIM allows for immediate adjustments to guarantee precise invoicing and revenue recognition, reducing revenue loss. Additionally, its scalability guarantees that SaaS companies can manage expansion without compromising on operational effectiveness.

Key Benefits

  • Streamlined management of recurring revenue
  • Real-time billing updates for subscription changes
  • Multi-currency billing for global customers
  • Automated revenue recognition to prevent leakage

4. Utilities: Supporting Complex Pricing and Consumption-Based Billing

Industry Overview

Utility companies, including those in the energy, and water sectors, often adopt subscription-based or consumption-based pricing models to bill customers for their usage. Managing this type of billing can be difficult due to fluctuating consumption levels and the need for precise billing practices.

Use Case

SAP BRIM allows utility providers to accurately bill customers based on real-time consumption data by integrating with smart meters to capture usage details, ensuring that customers are billed accurately for the resources they consume. The system supports both flat-rate and consumption-based pricing, enabling companies to offer flexible subscription plans that match customer preferences.

In addition, SAP BRIM’s invoicing capabilities enable consolidated billing, which is particularly valuable when customers subscribe to multiple services such as gas, electricity, and water. This enhances the customer experience by providing clear, transparent invoices that reduce the likelihood of disputes or billing errors.

Key Benefits

  • Real-time consumption-based billing
  • Integration with IoT and smart devices for accurate usage data
  • Flexible pricing models for utility services
  • Consolidated invoicing for multiple services

5. Automotive: Managing Mobility as a Service (MaaS)

Industry Overview

The rise of Mobility as a Service (MaaS) is driving a significant transformation in the automotive industry, offering customers the option to subscribe to vehicle fleets, utilize car-sharing services, or pay for usage-based transportation instead of relying on traditional vehicle ownership.

Use Case

SAP BRIM is a crucial tool for companies entering the MaaS market as it effectively manages subscriptions and usage-based billing, handling complex pricing models that combine fixed fees such as monthly car-sharing subscriptions with usage-based charges like mileage or hourly rates. This level of flexibility allows companies to provide attractive pricing choices tailored to different customer segments, including frequent commuters and occasional drivers.

Furthermore, SAP BRIM’s capability to oversee the entire customer lifecycle, from onboarding and usage tracking to billing and payment collection, assures a seamless experience for customers and operational efficiency for providers. This comprehensive automation reduces manual errors and guarantees consistent revenue streams for automotive companies venturing into MaaS offerings.

Key Benefits

  • Support for fixed and usage-based pricing models
  • Full customer lifecycle management
  • Real-time tracking of service usage

Enhanced billing accuracy and revenue collection

Conclusion

SAP BRIM provides unmatched capabilities for subscription-based enterprises in various sectors, including telecommunications, media, SaaS, utilities, and automotive. Its adaptable billing structures, real-time data integration, and advanced revenue management tools enable businesses to expand efficiently, minimize revenue loss, and improve the overall customer journey.

For enterprises aiming to optimize their subscription models, SAP BRIM offers the agility and accuracy required to excel in today’s competitive environment. With its capacity to manage intricate billing scenarios and high transaction volumes, SAP BRIM ensures that businesses can concentrate on growth and customer satisfaction without being hindered by operational complexities.

Acuiti Labs has effectively worked for companies in telecommunication, media, ports, postal services, and various other sectors to integrate SAP BRIM for subscription-based business models. Our proficiency in providing tailored solutions has assisted these companies in simplifying their billing procedures and attaining long-term success. To learn more about how we’ve made an impact, explore the detailed success stories in our case study section – Click here

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16 AprBusiness

Navigating Billing Challenges in the Telecom Industry

If we all know how large the telecommunication industry is, we can estimate that the industry serves millions of customers all over the world, shaping the way we communicate and stay connected. However, the more customers/clients it has, the more challenges it is likely to face with respect to its capability of sending invoices to its customers/subscribers.

Telecommunication companies encounter a multitude of obstacles in their billing operations, ranging from managing diverse pricing plans to ensuring precise invoicing. To address these challenges, businesses need advanced telecom billing and invoicing solutions.

This blog will delve into the billing challenges encountered by the telecommunication industry and explore how automated billing solutions can effectively streamline their processes and overcome these obstacles.

Telecom industry challenges
Diverse Pricing Plans:

Telecom companies grapple with diverse models such as subscription-based services, usage-based charges, and flexible pricing structures. Effectively managing these scenarios proves to be a challenging task. Using traditional billing methods can increase the risk of errors, delays, disputes, and customer dissatisfaction.

Solution: Switching to automated billing systems can address this challenge. Automated billing solutions can manage diverse pricing plans seamlessly. By automating tariff configuration, rating, and billing calculations, businesses can ensure accurate invoicing while catering to various customer preferences.

Revenue Leakage:

Revenue leakage is another pressing issue in the telecom industry. The intricate nature of the business often leads to revenue loss. Detecting and addressing revenue leakage promptly becomes crucial for maintaining profitability.

Solution: Real-time monitoring and analytics capabilities provided by SAP BRIM assist in identifying and rectifying revenue leakage. By proactively taking measures to prevent revenue loss, telecom companies can optimize their revenue management.

Billing Errors and Disputes:

Even in the world of invoicing, where precision reigns supreme, the saying holds true: ‘Nothing is perfect’ – which applies to the invoices you generate daily and send to your customers. Billing inaccuracies can lead to customer dissatisfaction and damage their trust – leading to disputes that consume valuable resources to resolve. Identification and rectification of errors in manual billing systems can be time-consuming and prone to human error.

Solution: The automated billing solution, specially designed to manage a large number of customers, employs sophisticated algorithms and validation checks to minimize errors and discrepancies. It also identifies issues promptly and addresses them proactively, reducing the likelihood of disputes and improving customer satisfaction. Having a telecom billing solution that offers real-time monitoring and reconciliation capabilities is not less than a boon in such a critical situation.

Scalability and Growth:

As telecom businesses expand their offerings and customer base, relying on a slow or inefficient process to handle their customer data becomes almost impossible. In such situations, scalability becomes paramount. Furthermore, processes that rely on slow or manual methods to manage billing struggle to keep up with growing volumes and complexity, leading to inefficiencies and operational bottlenecks.

Solution: Choosing a usage-based billing system is a strategic move that allows businesses to capitalize on automation capabilities. By adopting such a system, telecom companies can effectively manage increased workloads and transaction volumes without sacrificing performance. This automation also grants the flexibility to scale resources up or down as required, providing valuable support for growth initiatives while maintaining operational efficiency.

Billing Software Integration:

Integrating various software systems within a telecom infrastructure often emerges as a primary challenge. Manual interventions often lead to inefficiencies and errors, hindering operational performance.

Solution: Telecom billing software integration can provide several benefits to businesses by not only enhancing operational efficiency but also fostering a unified customer experience, driving loyalty and retention. By using automated software telecom businesses can achieve real-time data synchronization, ensuring accurate billing information across all platforms.

In the highly competitive telecom industry, effectively addressing billing challenges is crucial for sustaining growth and profitability. Automated billing solutions such as SAP Subscription Billing offer a comprehensive approach to overcome these challenges by streamlining billing processes, improving accuracy, ensuring compliance, optimizing revenue management, and facilitating scalability. Embracing automation allows telecom businesses to improve operational efficiency, enhance customer satisfaction, and maintain a competitive edge in the dynamic telecommunications market.

How Acuiti Labs can help the Telecom Industry to address their billing challenges?

Acuiti Labs, a London Based leading Quote-to-Cash solution provider, offers tailored solutions specifically designed to address the billing challenges prevalent in the telecom industry. Leveraging cutting-edge technology and industry expertise, Acuiti Labs provides automated billing solutions that streamline complex pricing structures, mitigate billing errors, optimize revenue management, and facilitate scalability.

With a focus on innovation and customer-centricity, Acuiti Labs collaborates closely with telecom businesses to understand their unique billing requirements and develop customized solutions that meet their needs effectively. By partnering with Acuiti Labs, telecom and postal businesses are already leveraging our BRIM-based advanced billing solutions and enhancing operational efficiency. Now it’s your turn to improve billing accuracy, minimize disputes, and ultimately, drive sustainable growth and profitability in the competitive telecom landscape. For details get in touch now.

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12 MarSAP

Unlocking Efficiency and Flexibility: New Features of SAP Subscription Billing

In the ever-evolving landscape of enterprise software solutions, SAP continues to stand at the forefront, consistently enhancing its offerings to meet the dynamic needs of businesses worldwide.  As we have already entered the year 2024, SAP S/4HANA Cloud has unveiled its latest release – the 2402 version, which promises to optimize subscription billing processes for businesses of all sizes. This new release entails many notable enhancements, with the primary ones being the ability to forecast with unprecedented accuracy and the flexibility to discard usage records selectively. One can also associate specific subscriptions with profit centers to refine internal cost allocations. Additionally, we can now access customer data easily from within the app interface and leverage enhanced billing forecast capabilities to develop more accurate revenue projections. With SAP’s continued dedication to innovation and value delivery, the 2402 release empowers businesses with unprecedented flexibility and operational excellence.

Introduction to the 2402 Release

The 2402 release of SAP S/4HANA Cloud introduces several noteworthy updates, promising to streamline subscription billing operations for businesses of all sizes. One of the key highlights of this release is the enhanced forecast horizon options, allowing organizations to plan their billing strategies with unprecedented precision. Additionally, users now can discard usage records selectively, further refining the accuracy of their billing processes.

Let’s delve into the exciting new features that this release brings to the table.

  1. Profit Centers for Subscriptions

A significant advancement in the 2402 release is the support for-profit center in subscriptions created through solution orders. This enhancement enables organizations to allocate internal costs more effectively by associating subscriptions with specific profit center. By leveraging this feature, businesses can gain deeper insights into their financial performance and optimize resource allocation across different departments or business units.

  1. Navigation to Customer Data

Another noteworthy addition to SAP S/4HANA Cloud is the seamless navigation to customer data from within the Customer Overview app. This enhancement simplifies the user experience by providing quick access to relevant customer information directly within the subscription billing interface. With just a few clicks, users can now gain comprehensive insights into customer profiles, enabling them to make informed decisions and deliver superior customer experiences.

  1. Restructuring of Integration Flow

In the 2402 release, SAP Subscription Billing introduces a revamped integration flow between billing data and the Subscription-Based Data Retrieval (SBDR) module in S/4HANA Cloud. This restructuring enhances data synchronization capabilities, ensuring real-time visibility into billing activities across the organization. By optimizing integration processes, SAP empowers businesses to drive operational efficiency and accelerate decision-making processes.

  1. Billing Forecasts

Flexibility is paramount in today’s fast-paced business environment, and SAP recognizes this by introducing enhanced billing forecast capabilities in the 2402 release. Organizations now have the flexibility to define forecast horizons in months or years, catering to diverse business needs and scenarios. Whether projecting short-term revenue targets or long-term growth trajectories, users can leverage this feature to develop more accurate and actionable billing forecasts.

  1. Discard Usage Records

Finally, the 2402 release introduces a valuable feature that allows users to discard usage records as needed, with appropriate role requirements. This capability empowers organizations from various industries to maintain data integrity and accuracy within their billing systems by selectively removing redundant or irrelevant usage records. By providing users with greater control over data management processes, SAP enables organizations to uphold compliance standards and drive operational excellence.

The 2402 release of SAP S/4HANA Cloud marks another milestone in the evolution of subscription billing solutions. With a diverse array of enhancements ranging from enhanced forecast options to streamlined integration flows, SAP continues to empower organizations with the tools they need to thrive in today’s competitive landscape. As businesses navigate the complexities of subscription-based revenue models, SAP and Acuiti Labs remain a trusted partners, driving innovation and delivering tangible value for Quote-to-Cash process transformation at every step of the way.

At Acuiti Labs, we fully understand the importance of optimizing subscription-based billing processes to drive business growth. Our team of experts specializes in implementing and customizing SAP solutions, including SAP Subscription Billing. We offer comprehensive consulting services to help businesses streamline their billing operations, improve accuracy, and drive operational efficiency. With Acuiti Labs as your trusted partner, you can leverage the power of SAP Subscription Billing to unlock untapped potential, enhance customer experiences, and propel your business forward in the competitive landscape. Contact us today to learn how we can tailor our services to meet your specific needs and accelerate your journey towards business success. 

Thank you for taking the time to read today’s blog post! If you would like more information on the exciting features and updates discussed, please don’t hesitate to contact us. You can find further details and contact information at www.acuitilabs.com/contact-us

We encourage you to stay tuned for upcoming updates and innovations from SAP. As we constantly push the boundaries to offer you the best of SAP solutions, we are committed to redefining what’s possible for businesses worldwide. Trust us to keep you informed and empowered with the latest advancements in the Quote-to-Cash world.

Stay tuned for future updates and innovations from SAP as we continue to redefine the possibilities of enterprise software.

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14 FebSAP

SAP BRIM and its relevance to various line of business

SAP solutions are designed to help businesses streamline and optimize their operations, including financial management, supply chain management, and human resources management. One of the key benefits of SAP solutions is their ability to integrate with one another and with other systems, allowing businesses to benefit from a seamless, end-to-end solution. SAP solutions are also scalable, meaning they can grow with a business as its needs change. SAP Solutions have a strong presence in a variety of industries, including healthcare, financial services, manufacturing, etc. It is used by large and small businesses around the world to manage their operations and customer relationships.

In 2023, SAP BRIM is expected to continue gaining popularity in various industries, as it offers a range of benefits and features that can help organizations drive efficiency, reduce costs, and improve customer satisfaction.

Why choose SAP BRIM for Business?

SAP BRIM for businesses is designed to manage the billing and charging of their products or services and optimize their revenue management processes. There are several reasons why businesses might choose SAP BRIM (Billing and Revenue Innovation Management) solutions:

SAP BRIM for Business

  • Streamlined billing and charging processes: SAP BRIM can help businesses to automate and optimize their billing and charging processes, reducing the risk of errors and increasing efficiency.
  • Improved customer relationships: SAP BRIM can help businesses better understand and segment their customer base, offering tailored pricing and packages. This can improve customer satisfaction and loyalty.
  • Increased profitability: By streamlining and optimizing their billing, charging, and revenue management processes, businesses can increase their profitability.
  • Enhanced data management: SAP BRIM provides a central repository for billing and revenue data, allowing businesses to easily access and analyze this information.
  • Scalability: SAP BRIM is a scalable solution that can grow with a business as its needs change.
  • Integration with other SAP solutions: SAP BRIM can be easily integrated with other SAP solutions, such as SAP S/4HANA, allowing businesses to benefit from a seamless, end-to-end solution.

SAP BRIM (Billing and Revenue Innovation Management) is a comprehensive solution for managing billing and revenue processes in various industries. It helps organizations automate and streamline their billing and revenue management operations, ensuring accurate and timely billing, revenue recognition, and revenue assurance. With SAP BRIM, companies can better manage their customer relationships, pricing, and revenue streams, leading to increased efficiency and profitability.

Here are some ways through which SAP BRIM can benefit different industries:

Telecommunications: SAP BRIM is a powerful tool for telecommunications companies, as it helps them manage the complex billing and revenue processes associated with their services. It can handle the billing of various services such as data and messaging, as well as subscription-based and pay-per-use models. SAP BRIM also offers features such as rating and discounting, which can help telecom companies optimize their pricing and offers to customers.

Utility companies: SAP BRIM is a useful solution for utility companies, as it helps them manage the billing and revenue processes associated with the services they provide. It can handle the billing of various utilities such as electricity, gas, and water, and offers features such as usage-based billing, which helps these companies accurately bill customers based on their consumption.

Healthcare: SAP BRIM can also be beneficial for healthcare organizations, as it helps them manage the billing and revenue processes associated with the services they provide. It can handle the billing of various healthcare services such as consultations, procedures, and medications, and offers features such as claim management, which helps these organizations streamline the process of submitting and tracking claims.

Retail: SAP BRIM can also be useful for retail companies, as it helps them manage the billing and revenue processes associated with the sale of their products. It can handle the billing of various products and offers features such as customer segmentation and loyalty programs, which can help retail companies optimize their pricing and offers to customers.

Media: In the media industry, SAP BRIM can be used to manage the billing and charging of subscription-based services, such as streaming platforms and online publications.

Other industries: SAP BRIM can also be used by companies in other industries, such as financial services and transportation, to manage their billing and revenue management processes.

Acuiti Labs has designed industry-specific business accelerators to help businesses resolve billing and invoicing challenges. Here is the list of various accelerators we have customised and built to offer you the most efficient and flexible way to simplify your business process:

The below products are listed on the SAP store and are available for businesses to download

  1. AcuitiMobi – Mobility-as-a-Service App: helping public transport customers with a modern and innovative way for an effortless travel experience.
  2. AcuitiPay – A BRIM Accelerator for Connected Cars: World’s first end-to-end dedicated commerce, billing, subscription, and data management platform. 
  3. Q2C Customer Portal: An omnichannel app to enable self-serve and manage subscriptions for your customers. 

Following are the customized BRIM-based industry-specific accelerators:

  1. AcuitiPostal: Tailored to simplify and monetize postal operations. It is a BRIM accelerator designed by Acuiti Labs to attain high performance in postal transformation.
  2. AcuitiPort: A dedicated BRIM Accelerator to monitor and simplify the billing procedure at Sea Ports.
  3. AcuitiMedia: Helping Media and entertainment businesses in simplifying billing complexities and delivering an up-to-the-mark experience for their customers.
  4. AcuitiAirport: Helps in transforming and digitalizing aeronautical billing   

Overall, SAP BRIM is a versatile solution that can benefit various industries by helping them automate and streamline their billing and revenue management processes. By implementing SAP BRIM, organizations can improve efficiency, reduce costs, and enhance customer satisfaction, all while ensuring accurate and timely billing and revenue recognition.

How can Acuiti Labs help businesses with the implementation of SAP BRIM Solutions?

Assessing the business’s needs and goals: We can help businesses to assess their current billing, charging, and revenue management processes and identify areas for improvement. We can also help businesses to define their goals for implementing SAP BRIM.

Customizing SAP BRIM to meet the business’s needs: We can help businesses to customize SAP BRIM to meet their specific needs and goals. This may involve configuring SAP BRIM to work with the business’s existing systems and processes or building custom extensions to meet the business’s unique requirements.

Providing support: We can provide support to help businesses get the most out of SAP BRIM. This may include ongoing support to ensure that the solution is running smoothly and effectively.

Overall, Acuiti Labs is a leading provider of solutions for billing and revenue management. Our comprehensive range of solutions can help businesses to streamline and optimize their operations, leading to increased efficiency and profitability.

Contact us to get a detailed understanding of SAP Solutions and how we can help you grow your business with customized BRIM products/accelerators – https://www.acuitilabs.com/

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28 JulBusinessSAPTechnology

Yet another success, yet another solution on SAP Store by Acuiti Labs – AcuitiPay

After successfully launching AcuitiMobi – A mobility-as-a-service app for public transport published on SAP Store, Acuiti Labs’ another SAP BRIM/Billing based application is now available on SAP Store. AcuitiPay a connected vehicle billing service– An application based on BRIM technology for connected vehicles is successfully published on SAP Store and available for businesses to download. This app provides world’s first end-to-end payment, billing, subscription, and data management platform for the connected vehicle. This is a new technology app capable of working with partners from the automotive, telecom, and insurance industries (among others) designed to assist the drivers and brings together a wide range of potentially useful functions into one easy-to-use platform.  AcuitiPay brings together all the services that drivers need into one easy-to-use platform such as:

  • Fuel and charging  
  • Roadside / accidents  
  • Parking and Tolls  
  • Insurance 
  • Vehicle Accessories  
  • Maintenance and repairs  
  • Wi-Fi and streaming media  
  • Food and Beverages  
  • Vehicle Financing & Leasing  

Key Features of the AcuitiPay –  

  • Enterprise-grade, worldwide, cross-industry solution  
  • Able to support B2C and B2B transaction volumes & complexities  
  • Future-Proof monetization capabilities of subscription and usage-based business models with agility  
  • Real-time consumer Data Management with GDPR  
  • Configuration based enablement not coding  
  • Industry-leading rating and charging engine  
  • Billing and Invoicing, Outcome-based, Event-based or recurring subscriptions  
  • Track every change to any of the customer’s subscriptions at any period of time during the usage  
  • Overcharging or underpayment is eliminated with precise billing processes  
  • Customers can buy or contract any service from anywhere, at any time with the best possible terms  

Customer benefits of using AcuitiPay –  

  • Enable quick, convenient, one-click payment for services, making driver’s life easier  
  • Single Sign-on “Market-place” experience  
  • Multi-national, multi-currency, taxation, and languages capability  

AcuitiPay uses SAP BRIM backend –  

SAP BRIM (Billing and Revenue Innovation Management) helps users/customers in replacing and revolutionizing the entire traditional billing process. The automated billing solution enables the business to manage the billing process flexibly and efficiently. The entire offer-to-cash business process can be mapped along with the usage-based or recurring price models – keeping a track of entire quotations to the billing and evaluation of the services used, right from consumption, billing, invoicing, and receivables management.  

AcuitiPay revs up the ease and convenience of its connected vehicle billing service platform by using SAP Technology in the following way:  

  • Customer requirements can be implemented better and faster, reducing the overall processing time and cost.   
  • High volume and usage-based data can be processed with high performance efficiently.  
  • Pricing, billing, and invoicing of a wide variety of services.  
  • Reduce deployment time to introduce new services for connected cars.  
  • Integrate efficiently innovative services from third-party providers.  
  • Flexible handling of revenue-sharing models  
  • High transparency/traceability of the entire billing process  
  • Monitor numerous recurring subscriptions/recurring revenue metrics with ease  
  • Manage multiple subscription orders in real-time   
  • Enable various billing schedules (monthly, quarterly, annually)  
  • Drivers can make use of the variety of services under one single platform.   
  • Pay-per-use and auto-renewal services with minimal investment.  
  • Enable quick, convenient, one-click payment for services  
  • Collate billable items accurately and avoid missed consumed items.  
  • Onboard partners’ existing services, offerings, and loyalty programs seamlessly.  

Now count on your driving experience with AcuitiPay. While drivers get choose AcuitiPay, they get numerous services that they might need during their journey.  

Get ready for the Hassle-free ride with AcuitiPay.

Contact us today! Check out more details about AcuitiPay on SAP Store – 

sap store

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