Category: Business

SAP CPQ integration with SAP CLM: Why this is a better idea for your business?

SAP CPQ is one of the best sales configuration systems that any business can use to ease the complexity of selling solutions that feature multifaced combinations. Choosing CPQ can streamline and automate the selling process so that you deliver a solution that perfectly matches the requirement of your customers.

SAP CPQ is designed with a purpose that can help users to automate and accelerate the sales cycle. While combining products, there is a possibility that you might have to deal with product combination complexities. Simplify this entire process with the help of robust configuration tools that SAP CPQ provides and give your user the advantage of defining component requirements, analyzing functional specification, combing various solution components, and settling interdependencies.

Why CPQ and CLM could be better together?

Enhanced sales, better customer experience, quick processing of deals and minimised errors, these are a few basics required by a sales team in any big or small business. CPQ is the most trusted and efficient system to deal with sales-related problems and provide quick and accurate quotes to the customers with the help of which error-prone and time-consuming processes of sifting through multiple spreadsheets can be avoided.
Automating the complete sales process, including the contract, is another added advantage when it comes to improving the sales cycle. The pace of business is growing faster than ever and businesses in this situation cannot afford to experience any kind of delay in deal/contract finalization. And here’s when CLM (Contract Lifecycle Management) makes your task easy and provides complete surety to the sales reps so that they do not face any difficulty during the legal steps’ finalization.
There are a lot of companies today that have already realised the importance of Contract Lifecycle Management for the business growth and moreover has understood that it is not just record-keeping system but CLM Software’s combination with CPQ system can be the best choice to get you one step closer to your revenue goals
Here are 5 major reasons that show why SAP CPQ integration with CLM is a good idea for businesses today –

1. Helps in Closing Contracts/Deals faster

The complicated manual process of contract finalization demands the sales team to wrap up the legal formalities which indeed are time-consuming and also carry the risk of losing the deal as the customers can lose patience and step back due to frustration.
While at the same time, the automated process guarantees a smooth and quick deal processing where sales reps have the freedom to:

  • Easily create contracts with the help of self-service wizards and templates.
  • Import third-party contracts.
  • Get the advantage of automated approval escalation.
  • Negotiate contracts with the help of pre-approved clause library.
  • Get a collaborative workspace that enables real-time tracking of all redlines plus version control

The reason why a CLM solution streamlines and speeds up the contract process is its parallel cloud presence that gives the flexibility of contract reviewing to multiple approvers at the same time.

2. Enhances Sales Experience

The Sales reps, instead of focusing more and more on the selling process, are required to indulge in the manual process of preparing proposals and contracts for customers. This affects the overall sales of the organization and also demotivates the sales team. Using CLM and CPQ together enhances the sales experience by allowing the reps to speed the entire process from the quote to closing the deal with a signed contract. It gives reps a streamlined and easier way to interact with legal teams and the deal desk. They can focus on selling and driving more revenue.

3. Generate for revenue by never missing renewals

The combination of CPQ and CLM is very helpful for the sales reps as through it they can receive email notifications of contract milestones, renewals, expiration dates, etc. well in advance. You will not need any extra process for the renewals as with this combination all the required information remains at the fingertips and can be easily processed whenever the contract is requiring renewal. This facilitates the sales reps to:

  • To take action ensuring contracts are renewed correctly
  • Follow-ups on upsell suggestions are provided by an AI-enabled CPQ

All this process saves a lot of time and manual efforts which in turn generates more revenue for the business.

4. Boost the overall productivity of your business

Reaching your revenue goals and increasing the productivity of your business is a lot easier with the combination of CPQ and CLM. The SAP CPQ integration with SAP CLM not only simplifies the sales process, but it is also helpful in minimizing the total amount of time that a legal team might take to wrap the entire contract process.
Store all your contracts in a single online repository with the help of which you can have complete visibility and version control to keep a track of each step. You won’t require different applications for different processes like contract creation, negotiation, renewal, etc. and all this can be done with the combination of CPQ and CLM.

5. Offer Better Customer Experience

Deliver optimal customer expertise by providing accurate and quick services with this advanced combination of SAP CPQ and CLM. Avoid any misunderstandings that might occur when working without an automated tool and speed up the entire process by opting for this new online platform. Do not let small manual mistakes and confusions ruin your reputation in front of your valuable customers. When you choose SAP CPQ integration with CLM, you not only choose it for offering the perfect and accurate quote to your customer but also give them the flexibility of being updated with the complete contract processing through this advanced and straightforward integrated system offered by SAP.

Apart from CPQ, CLM can be integrated with –

SAP C4C

The combination of C4C with CLM allows businesses to manage contracts and quote negotiations more efficiently! This happens because a new CLM tab is added to C4C just after the integration is done thus giving the users the privilege of switching between both the applications (CLM and C4C) without having to log in again and again. Other settings such as Contract status check and permissions etc. are configured in CLM just the way it is done in CPQ.

Salesforce

CLM’s integration with Salesforce can help businesses in leveraging CRM data in making informed decisions and managing contract negotiations efficiently. While using this combination, your sales team can easily manage all the related activities through a single dedicated platform thus simplifying the entire workflow for them.

Netsuite

while used along CLM, Netsuite can help users in utilising the guided selling capabilities that are provided by the ERP solution. This integration is also most helpful in streamlining the entire contract management process for the businesses.

DocuSign

CLM and DocuSign integration cut downs the unnecessary costs that you might be spending on printing, scanning, and copying paper documents and enables a completely electronic workflow. This automated system collects information, and sign contracts online with electronic devices like your computer or mobile phone and speeds up the process.

Adobe Sign

Speed up the workflow, manage contracts efficiently, offer clear and full reporting compliance by integrating CLM with Adobe Sign. This combination allows businesses to securely automate workflows and sign contracts online electronic devices like computers, laptop or mobile phones. As an administrator, you can integrate and set up Adobe Sign with CLM and add the e-signature capability by signing an agreement.

How Acuiti Labs can be your best choice for integrating CPQ with CLM?

Acuiti Labs is an UK based SAP Silver partner with expertise in SAP’s latest technologies including Configure Price Quote (CPQ), Cloud for Customer (C4C), Contract Life-cycle Management (CLM), SAP Billing (BRIM), SAP Subscription Billing, and more. We have already deployed several SAP solutions successfully with Global Clientele and have also created a system with the help which you can easily go for SAP CPQ integration with SAP CLM.

Contact us to get more details about how Acuiti Labs can be your best partner in getting CPQ integrated with CLM and making your businesses process a lot more seamless and quicker.

Business Benefits of using Contract Lifecycle Management (CLM) Software

Contract activity is an essential business aspect that requires proper management during the complete cycle. SAP Contract Lifecycle Management (CLM) service is a practical and systematic way to manage the entire contract lifecycle right from initial stage, through award, agreement and renewal (if required). A few advantages of using CLM for your business includes simplifying sourcing and procurement processes, accelerate compliance with negotiated terms, and enhance competitive advantage.
Below listed are a few reasons why businesses find it difficult to manage contracts –

  • Contracts management take significant time to copy, file and store which businesses fail to give and thus the process becomes difficult for them.
  • There’s no streamlined process to keep a track of price and payments which creates revenue loopholes.
  • Lot of time consumption in approval process from various ends can put a wrong impression on the customers and can also make you less valuable in their eyes
  • If working without a proper CLM software, split management can result in incorrect and incomplete information or even overlook policy compliance

Choosing SAP CLM can be very helpful in overcoming all the problems that you might face and can also be helpful in improving cost savings and efficiency of your business. Having proper understanding and automating CLM minimises organisational liability and increases compliance with legal requirements.

Benefits of Using CLM (contract lifecycle management) for your business

Here are certain ways through which you can understand the use of automation software and how it can benefit your business with contract lifecycle management (CLM):

1. Standardized and managed process right from start to end

You need to first properly understand how the complete process of customer lifecycle management works. We can take an example of following steps that a CLM could involve:

  • The first step is ‘generating a quote’ with the help of CRM (Customer Relationship Management system) that you might be using.
  • Next, you will be sending over an e-sign document to bind the contract.
  • Further, you might have to carry out the operation of making the sale and supplying the product
  • Once all this is done, you will store your contract in a database
  • And at the last, you will book the contract using Enterprise Resource Planning (ERP) and keep track of your contracts from there.

CLM, instead streamlines all contracts based on the business’s operations thus helping you in managing multiple applications like separate CRM and ERP software from the same place. By doing this, you will be able to manage all steps of all contracts in one single program, where the collaborating with your partner or client becomes faster and you can also easily manage and track different tasks.

CLM minimises your chances of missing any deadlines and also provides access to required information from any part of the process just with a few clicks.

2. Minimises the requirement and dependency of manual tasks

Contract Lifecycle management is the new generation, smart software with the capability to deal with contract’s front end and back end experience without any requirement of creating custom code. The standard businesses today use a dedicated CRM software for customer relations, and an ERP software for doing the booking. However, they carry out the steps in between manually.

CLM is the best solution to automate the complete manual process and streamline it in the following ways:

  • An auto-generated contract sent to the customer to sign based on the quote that has been selected
  • Approval and renewal notifications are sent to the appropriate people and applications in charge of moving the contract along once the task is complete
  • Contract is automatically updated and stored in the database once it has been signed by the customer.

When you choose to use CLM, you make sure that you are not missing any important steps in your contract’s lifecycle with the freedom of running through the complete sales process without worrying about completing and focusing on manual tasks.

3. Automate everything between and after first and last step of the contract

The above two steps clearly signify how CLM can imitate the contract procedure and manage it smartly for you. Though, these steps are covering up the entire process of managing a contract, there are many businesses that need to be smart enough while taking care of a few little details that they might come across before and after the first and the last step of the contract.

This can be better explained with the help of an example in which, when you are sending a quote to you customer, then first you will have to go through your business’s pricing module to understand it and find out in which category your customer’s profile fits perfectly. You will also look for the discounts that your customer might be eligible for. Similarly, while finishing up the contract, there are some formalities that you might need to finish.

Once you choose CLM software for this, it will automatically take care of the all the details that require attention right before you start the contract and after the deal is done. Irrespective of what platform these details function in, CLM software can easily access them from anywhere. For example, if after the booking is done and contract is signed and now you need to activate a special benefit plan, CLM does it for you automatically.

4. Streamlined Process of Personalizing Contracts

When it is about details, we have to understand that contracts are the strong connection that two parties share with each other and it should be feasible enough for both the parties to remain updated and navigate through it. A streamlined process to personalize contracts assure that the both you and your customer have accurate and up-to-date info and neither you nor your customer is wasting time during negotiations.

Once you start using CLM, it takes all the responsibility of creating and managing numerous drafts of your contract. It accesses and edit the necessary information whenever you need. Contract Lifecycle management software along with easy tracking options also offers advantages like:

Transparency : When using CLM, you don’t have to worry about where and by whom the contract has been drafted. The details of the contract will always remain easy to track so there is no pressure on manager of going back and forth to manage the contract.

Effectiveness : Using CLM increases the efficiency as you and your customer will get alert notification about the latest drafts that are being used so that both the parties are not wasting time on the incorrect draft.

Accuracy : Stay more accurate as any manual or automatic change is always is being tracked, documented and automatically stored along with all the previous version.

5. Measure and stay updated about the Success of your contract

SAP CLM that you can use for the Contract Lifecycle management of your business comes with an analytics tool which will help you in having a 360-degree view of your success. It is very important to keep a track of how your contract is moving and how is the progress and this can be easily done with the help of SAP CLM Software. Here are a few ways how CLM software with the help of already installed analytical tool can help you in managing and tracking the whole process of contract signing or renewing:

  • The software can easily find out steps in the process that are taking too long for the approval and get them wrapped up quickly.
  • You can also check for step that require permanent changes in a pricing model.
  • You can also remain updated about any change that customer might want to make in the e-sign document that needs your attention.

The CLM software keeps you ahead in the race so that there is no delay from your end when it comes to signing the agreements of making very important changes in contract’s lifecycle early on. This makes it easy to verify whether or not that particular contract is helping your business to reach the planned goal. By this it will be easy for you to determine if there is any serious change that you have to make in the process or even you have to continue working on the project. This is very helpful at the time when your business is dealing with a large number of complicated contracts.

Reasons to Implement Contract Lifecycle Management (CLM) Software for your Business

1. Saves money and Time : When you choose good CLM, there are less chances that your business will have to deal with issues like penalties for non-compliance, missing important opportunities from special terms and rebates, missed payments or other payment errors, incurring fees and other penalties. This all is handled in the right manner because of good contract administration thus saving a lot of money and valuable time for you. CLM helps in simplifying processes in the contract administration and thus saves a lot of time and cost.

2. Prevent any legal process from contract non-compliance : There are many contracts that deal with a major of compliance. If contractual commitments remain incomplete, the potential for a legal action can be higher. A good CLM software prevents you from any such situation.

3. Deliver best to your customers : Being a business, what else would you need than fulfilling and exceeding your customer demands and expectations. This is only possible through a planned contract performance that can enhance any organization’s value and lead to better customer relationship.

4. Justifies the difference between the functionalities of contract managers contract administrators : The Contract managers and contracts administrators are different and are assigned to do different tasks. CLM software helps in letting them do their tasks the best, thus saving time and it also avoids any confusion that might occur.

How Acuiti Labs can help?

From contract drafting, it’s management, to its completion, SAP CLM software that we provide at Acuiti Labs is capable of supporting businesses to simplify their entire process of Contract Lifecycle. So, choose SAP CLM (Contract Lifecycle Management) for your business today and see how it plays an important role in closing deals faster and growing your business. Contact us for more details about CLM and Acuiti Labs.

SAP Entitlement Management – Benefits and Key Features

Given the constantly evolving technological landscape and the fast-paced nature of businesses, it’s crucial for businesses to be equipped to handle any complexity that may arise. This is where SAP Entitlement Management comes in as an indispensable tool for businesses. It enables businesses to manage entitlements in a streamlined and automated manner, resulting in a superior customer experience, greater flexibility, and improved outcomes for all stakeholders involved.

As a business, it’s crucial to understand that delivering the product or software to customers doesn’t mark the end of a transaction. There’s more to it than just that. Rather, businesses today have entered a new era of selling where new experiences are being introduced to the market and the customers rapidly. Subscriptions, bundling, and embedding software/services together with the products are being provided by businesses so that the customers get better and more attractive deals.

Gone are the days when companies had their focused only on physical products. Today, businesses believe in offering ‘usage rights where they do not rely merely on the initial sale, but on the ongoing relationship with the customer and their satisfaction even after delivering the physical product to them. But understanding and managing what the customer is entitled to is not an easy task as each of these products can have one or more entitlements that might require tracking and potential adjustments throughout their life cycles. Here is when SAP Entitlement Management comes into the picture!

What is SAP Entitlement Management?

SAP Entitlement Management is intended to abridge the entitlement management processes and operations in a way that the requirements of rapidly growing and increasingly complex businesses are streamlined and automated, to deliver better customer experience. 

With SAP Entitlement management, you can create innovative and advanced business models and solution bundles to meet the requirements of the all the time more smarter customers. This includes entitlement modeling, managing workflows, integration, life-cycle management, reporting, and monitoring etc. Here’s how SAP Entitlement Management supports intellectual business scenarios: 

Entitlement-intellectual business scenarios

Key Features –

Entitlement Modeling – This feature can help businesses in freely defining their new entitlement models and assigning entitlement models to offerings. Not only this, but it also helps in maintaining custom sets of attributes like business categories, rights, distribution channels and geo-location etc. 

Integration and Migration Support – Can be integrated with S/4 HANA on-premise order management and can also utilise migration support tools to start the implementation. SAP entitlement management provides you a special set of API services that can be integrated with other SAP or non-SAP systems. 

Entitlement Lifecycle management – With the help of entitlement lifecycle management you can define the procedure of events effecting entitlements and maintain statuses on entitlements throughout the lifecycle and define custom alerts. Also, simplifies and provide support to up-sell, renewal, return, upgrade processes and operations. 

Realtime Reporting and Analysis – Provides custom reports as per the requirement of the customers, products or entitlements and helps customers with insights on current, past and nearing expiration entitlements with the help of user-friendly dashboard. 

Sales, Support and Self-services – SAP entitlement management automates renewal processes by using co-termination logic and simulates entitlement at quotation level. It also helps in enabling self-service scenarios and custom views for sales support and customers with APIs. 

Helps with a Central Repository – Assists in enabling up-to-date visibility of entitlements and as defined in modelling and related product assignments. With the help entitlement management by SAP, you help your business grow and adjust by utilizing highly scalable central repository provided. 

Advantages of using SAP Entitlement Management

An intelligent way to increase sales and revenue –

The intelligent entitlement management system allows businesses to grow by boosting sustainable and recurring revenue streams with the support of subscription-based business models.

Innovative and Better Deliveries –

When it comes to deliver better outcomes, SAP entitlement management could be the best choice. This can help teams in enabling teams with faster deployment of latest offers and related entitlements. Further, it can also assist with the tracking process of the performance to inform and repeat as per requirement.

Deliver the most value from entitlements –

Let your customers get most value from the entitlements and provide them transparency of their entitlements. Range of relevant self-services, alerts, and reminders are offered to the customers to maintain the transparency.

How to get Maximum Value and Revenue from SAP Entitlement Management?

As this is deployed in the cloud, it is available as software as a service (SaaS) based on subscription and the number of users. Businesses need a solid entitlement management system because at times the back-office operations might become more complex. It maximises value and revenue by assuring that: 

  • Your sales reps and channel partners have clear visions of the entitlements of their customers, so that you never miss any opportunity for renewal, cross or upsell. 
  • Your sales teams can deploy proposed bundles faster, and at the same time can track and assess market performance with surety. 
  • Your IT and license administrators are equipped with the important tools to deploy, manage and report on any type of entitlement. 
  • Your customer service executives are well aware of exactly what the customer is entitled to and provides them the tools so that they can properly assist the customer and engage in any upsell or cross opportunity. 
  • Your customers are provided complete transparency into their entitlements, they will also receive entitlement related alerts and reminders, and are restricted from unauthorised usage, that might result in revenue leakage and other such unethical outcomes. 

Software companies, manufacturing, telecommunications, retail, healthcare, financial services, etc. can use SAP Entitlement Management services to manage the entitlements and licenses of their software products and services.

Discover How Acuiti Labs can assist you in effectively managing your SAP Entitlements with these valuable solutions

Licensing and Entitlements: Acuiti Labs can help you manage and automate your software licensing and entitlements, enabling you to track and manage your customer entitlements across multiple channels and product lines. 

Billing and Invoicing: Acuiti Labs can help you streamline your billing and invoicing processes, ensuring that you are accurately billing your customers based on their entitlements. 

Revenue Recognition: Acuiti Labs can help you ensure that your revenue recognition is accurate and compliant with accounting standards, reducing the risk of audit failures. 

Analytics and Reporting: Acuiti Labs can help you leverage data analytics and reporting to gain insights into your entitlement management processes, enabling you to make informed decisions and optimize your revenue streams. 

Integration with SAP BRIM: Acuiti Labs can help you integrate SAP entitlement management services with other SAP BRIM solutions, such as billing and invoicing, order management, and revenue management, providing you with a comprehensive and integrated solution for managing your revenue streams. 

Be it service, support, or security and compliance, SAP entitlement management does it all! If you are looking for an effective and quicker way to transform your business, manage entitlements and deliver best to your customers, look no further and get complete information about this here – www.acuitilabs.com 

 

Acuiti Labs at Mobile World Congress (MWC) – Experiences and Insights

Acuiti Labs recently participated in the Mobile World Congress (MWC) which took place from Monday 25th to Thursday 28th February, in the events center La Fira, Barcelona, Spain.This event brought leading-edge technologies from more than 2,400 leading companies from all around the globe together, all which displayed innovative solutions for a wide range of audiences from tech, automotive, manufacturing, publishing and marketing backgrounds.The most talked about tech during this event was Artifical Intelligence (AI) and 5G.

Acuiti Labs’ Products at MWC

Our technical team presented two unique products of our own which received an overwhelming response from the crowd at MWC 2019:

  • Acuiti Video Player
  • Captare

What are these products, and how do they work?

1) Acuiti Video Player

First of its kind, an Artificial Intelligence enabled video player. This product is a unique player which can be embedded onto the front end or back-end as per the use case. It operates on speech-based search, which finds video Neural Networks based on speech recognition, object and people recognition, making it one of the most forward-thinking innovations in the fiend of (AI).

Features which distinguish the Acuiti Video Player from any other video player in the market:

  • High quality of speech-based search and finding the video using Neural Networks based speech recognition.
  • You can directly pick up from any point in the video by simply using certain words or phrases which match objects or people.
  • This video player comes with play backwards and fast-backwards functions.
2) Captare Security

Captare is a security device which comes with a built-in video image capability.It takes images upon being triggered by some movement.The clicked imagery is then sent to cloud, where Artificial Intelligence runs preselected algorithms to determine the reason behind why the camera was triggered.Based on the conclusion, an alarm is immediately sent to a mobile device along with the clicked image.Yes, this security device will notify you about any suspicious movement directly on your mobile, and help you take any precautionary measures necessary.

Captare devices can be easily be set up using a mobile application, but for more sophisticated corporate systems, there will be a full pc interface for configuration and reporting.

Our favourite products at the event

The Huawei Mate X is certainly the most interesting device from amongst the all we’ve seen, and undoubtedly, the competition was fierce. Foldable phones might be viewed as futuristic for now, but by the end of this year, we might see these devices in the hands of ordinary people. Apart from Huawei Mate X, have a look at some other exciting products at the show:

  • Microsoft HoloLens 2
  • LG DualScreen
  • Nokia 9 PureView
  • Sony Xperia 1
  • Xiaomi Mi 9
  • Huawei Matebook X Pro
  • Energizer Power Max P18K Pop

MWC 2019 Highlights

The MWC 2019 was one of the largest mobile phone shows, packed with huge announcements from major companies operating within the smartphone space. Acuiti Labs witnessed some amazing innovations based on latest technologies such as new form factors (especially foldable designs), new chipsets, latest battery solutions and 5G.
 

Contact our technical team to know more about our tailor-made solutions and applications.

What is SAP BRIM’/ ‘SAP Hybris Billing’? and Business Transformation using BRIM

What is SAP BRIM?

To understand the importance of SAP BRIM, It is very important to have an idea about what SAP BRIM is and how it is helping businesses in transforming their billing procedure. Well, it is a high-volumeâ€Ŋusage-basedâ€Ŋsolution that simplifies complex billing and invoicing processes. Industriesâ€Ŋlike energy, telecom, utilities, etc. are already utilizing SAP billing services to ease their billing process. But, itsâ€Ŋusage is rapidly increasing in other similar areas too.

What is SAP BRIM? Let’sâ€Ŋtalk about a few real-life examples to understand this better.
SAP Billing and Revenue Innovation Management (SAP BRIM) is a software solution that helps businesses manage their billing, revenue management, and customer relationship processes. It is part of the SAP Customer Experience portfolio of products and is designed to support businesses in their efforts to improve customer satisfaction and loyalty.

SAP BRIM offers a range of capabilities including real-time rating and pricing, invoicing, revenue recognition, and customer self-service. It also provides customer insights and analytics to help businesses understand their customers’ needs and preferences. Additionally, SAP BRIM integrates with other systems and processes, such as CRM and ERP, to provide a complete view of the customer journey.

1. We all use credit cards, and we know that credit cards come with a predefined credit limit. Have you ever thought about what helps them know that you have exceeded the credit limit? Well, the answer is the SAP BRIM Solution.
2. Similar is the case when your operators know that you’ve already consumed the 1 GB data from your broadband quota. SAP based BRIM solution helps the company with the entire process and simplify the billing operations. Billing and Revenue Innovation Management or BRIM is basically an end-to-end cross-industry solution that is a combination of SAP Sales Order and Management, SAP Convergent Charging, SAP Convergent Invoicing, and SAP Customer Financial Management.

Transform your business with SAP BRIM

BRIM, with further innovations, has been transformed and given a new name as ‘Hybrisâ€ŊBilling’. SAPâ€Ŋ BRIM can speed up the billing process and also increase the transparency across the complete revenue management process. The process also includes customer engagement and revenue recognition. SAPâ€ŊBRIM is an innovation that gives businesses the power to coordinate and work in a more profitable way with their partners/customers. It eases the entire process of selling and re-selling products and services. This also helps in sharing revenue in the most appropriate way. SAPâ€ŊBilling allows you to simulate the latest pricing models and thus help you to create targeted offers both for products and services. SAPâ€ŊBRIM also has the advantage of having proper control over distribution and fulfillment across the complete billing cycle. This means focusing on customer retention and innovation is more simplified now.

The Transformation of SAP BRIM / SAP Hybris Billing

SAP focuses on giving its BRIM customer, an incorporated customer experience under the SAP C4C/CEC umbrella. CEC here means Customer engagement and commerce, and the products that come under this umbrella include Hybris Commerce Suite/Hybris Marketing & C4C. SAP Hybris Billing aims at using ADT (Audience discovery and targeting) that is provided by Hybris Marketing SAP is intended to provide an easy yet much more efficient user interface to existing/new BRIM Customers. It is also focusing on bringing BRIM to be on the HANA platform.

Some potential benefits of transforming to these solutions include:

benefits of transforming to SAP BRIM Improved efficiency: By automating billing and revenue management processes, SAP BRIM/SAP Hybris Billing can help businesses reduce errors and save time.
Enhanced customer experience: These solutions can help businesses better understand their customers and offer personalized experiences, leading to increased customer satisfaction.
Increased revenue: By streamlining billing and revenue management processes, businesses can potentially increase their revenue by reducing costs and improving their ability to upsell and cross-sell products and services.
Better decision-making: BRIM provide real-time insights and analytics, helping businesses make informed decisions about their billing and revenue management strategies.
Increased agility: SAP BRIM can help businesses quickly respond to changes in the market or customer demand, enabling them to be more agile and competitive.

What are the Advantages of using BRIM Solution to simplify your billing procedure?

Here are a few practical use cases to make the concept of billing automation using BRIM clear:

Practical Use Case 1 –

Get Unified Customer Experience with BRIM

When a customer goes to a phone store to buy a phone and data plan and due to some reason, the purchase couldn’t be completed at the store. Now, the customer goes home, opens the website of the store (on which the user was already registered, as the account was created when the customer was in the store), logs in, finds the order that was left incomplete in the store, and finishes the order placement with the same offers. SAP Hybris Billing / SAP BRIM has made this possible.

Practical Use Case 2 –

Find, Reach, and Target Right Audience with SAP BRIM

A customer purchases a high-end smartphone online with his account. A few days later, when the customer logs in to his account on the internet, he/she sees an advertisement offering some discount, on the compatible accessory of the recent high-end phone that he/she purchased from the same account.

Practical Use Case 3 –

Usage-based billing Improved efficiency

A telecommunications company wants to automate the billing process for its customers. Using BRIM, the company can set up rules that automatically generate invoices for customers based on their usage of the company’s services. The rules can also be set up to automatically apply any discounts or promotions that a customer may be eligible for.

Practical Use Case 4 –

Increased revenue – Reduce the risk of errors or oversights

A healthcare provider wants to automate the billing process for its patients. Using BRIM, the provider can set up rules that automatically generate invoices for patients based on the services they received. The rules can also be set up to automatically apply any insurance coverage or discounts that a patient may be eligible for. This can help to streamline the billing process and reduce the risk of errors or oversights. SAP BRIM is an advanced billing solution that eases and automates the entire billing and ordering processes from the cloud. It does that by combining various billing streams to produce a bill of a single invoice. Acuiti Labs is a leading SAP BRIM consulting firm that specializes in helping businesses with their digital/sales transformation. We offer a range of SAP services and solutions designed to help businesses improve their operations and become more efficient. By implementing BRIM, Acuiti Labs can help businesses to automate their billing and invoicing processes, which can save time and reduce the risk of errors or oversights. This can help businesses to become more efficient and reduce the need for manual intervention, freeing up time and resources for other tasks. Click here to learn more and get started today – https://www.acuitilabs.com/  

Transformation of SAP BRIM to SAP Hybris Billing

In today’s competitive world, customers demand products/solutions which are readily available and can be tailored to their specific business needs. Fast-growing industries like retail, telecommunication, logistics, utility, media, hospitality, manufacturing, and digital media need business systems that support their multi-fold growth and eliminate challenges like:

  • Managing a growing customer base consisting of high volumes of transactions
  • Handling diverse credit rating classes to minimize outstanding debt
  • Ability to handle multiple payments with business process workflows
  • Comply with complex national and international regulations

This is where SAP BRIM (Billing and Revenue Innovation Management) solution comes into the picture to manage the entire consume-to-cash business processes which include rating and charging of services (Convergent Charging) to creating invoices of services delivered (Convergent Invoicing) and handling payment collections (Customer Financials Management). In a recent event, SAP announced the transformation of its popular SAP BRIM (Billing and Revenue Innovation Management) to SAP Hybris Billing to elevate the traditional solution suite. SAP Hybris Billing brings in agility, more speed, flexibility with below features: A unified customer experience under the SAP C4C/CEC umbrella. CEC stands for Customer engagement and commerce and the products under this umbrella are Hybris Commerce Suite/Hybris Marketing & C4C Leveraging ADT (Audience discovery and targeting) provided by Hybris Marketing for BRIM customers.

SAP BRIM is a cloud-based billing solution that is designed to support the needs of businesses operating in the digital economy. It provides a flexible, scalable, and agile platform for managing customer relationships, billing, and revenue across various channels and lines of business. 

The transformation from SAP BRIM to SAP Hybris Billing involves migrating from a traditional on-premises billing system to a cloud-based billing platform. This process typically involves moving customer data, billing processes, and revenue management systems to the cloud, as well as implementing new features and capabilities provided by SAP Hybris Billing. The transformation can help businesses streamline their billing and revenue management processes, improve customer experiences, and reduce IT complexity and costs. 

SAP Hybris Billing, commonly known as SAP BRIM, integrates with the following products: 

  1. SAP CRM
  2. SAP C4C – Cloud for Customer
  3. SAP Hybris Marketing
  4. SAP Hybris Commerce
  5. SAP Convergent Charging
  6. SAP ERP (FICA) – Convergent Invoicing

Below is our customer success story where we successfully helped to implement Hybris for our retail end client serving more than 1 million customers.

Business Need:

  • Enhance customer/user experience
  • Improve speed to market
  • Improve cash flow
  • Improve operational efficiency

Technical Challenges:

  • The customer was already using ECC, and required an upgrade
  • Integrating both SQL Server & Oracle
  • Business process & data anomalies
  • Data normalization & reporting from multiple systems

Why SAP BRIM?

SAP BRIM or SAP Billing is a suite of software solutions that enable businesses to manage their customer relationships, commerce, and marketing across various channels and lines of business. It provides a single platform for managing customer data, interactions, and transactions, as well as managing the entire customer journey from acquisition to loyalty. 

SAP Hybris Difference:

Acuiti Labs has been delivering business technology solutions & digital transformation since 2015. We solve business challenges using technology, build tech platforms and enable market-winning digital strategies with a clear focus on value realisation and monetisation. The development and execution of strategies are delivered by a group of experts, who are experienced at big four and other consulting firms, using a combination of Open Source technologies, SAP solutions and other enterprise applications. 

Key Benefits of using SAP BRIM to resolve Billing Challenges:

Key benefits of BRIM

Scalability: SAP BRIM is designed to support the needs of businesses of all sizes and industries, and can be easily scaled to meet the needs of growing businesses. 

Flexibility: SAP BRIM is a highly flexible platform that can be customized to meet the specific needs of different businesses and industries. 

Omnichannel capabilities: SAP BRIM enables businesses to manage their customer interactions and transactions across multiple channels, including online, mobile, social media, and in-store. 

Integration with other SAP solutions: SAP BRIM can be easily integrated with other SAP solutions, such as SAP S/4HANA, SAP Ariba, and SAP SuccessFactors, to provide a complete end-to-end solution for managing customer relationships and commerce. 

Innovation: SAP BRIM is constantly evolving and introducing new capabilities to help businesses stay ahead of the curve in the fast-paced digital economy. 

Why Choose Acuiti Labs as your Order-to-cash Transformation Partner?

As an OTC transformation partner, Acuiti Labs offers a range of benefits to help your organization achieve its goals and drive success. 

Expertise: We have a team of highly skilled and experienced SAP professionals who have a deep understanding of business processes and technologies. This expertise allows us to offer customized SAP solutions that are tailored to meet the specific needs of your organization. 

Innovative solutions: Acuiti Labs is known for its innovative approach to problem-solving. We use the latest technologies and methodologies to develop SAP solutions that are both effective and efficient. 

Cost-effective: We offer competitive pricing and flexible engagement models to ensure that our services are affordable for businesses of all sizes. 

Scalability: We have the capability to scale our services as your organization grows, providing you with the support you need to reach your full potential. 

Comprehensive support: We provide ongoing support throughout the duration of your partnership, ensuring that your organization has the resources and guidance it needs to succeed. 

Contact us to learn more about how we can help with customised SAP Solutions! 

 

Most Awaited BRIM Event 2022

Acuiti Labs is the PLATINUM SPONSOR for the BRIM International Conference, happening in Chicago

26 - 27 October 2022

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