21 May
Telecom operators today face a pivotal moment: traditional revenue streams are under pressure, while digital service demand is surging. What separates industry leaders from the rest is no longer just what they offer — but how effectively they monetize it.
Modern telecom growth requires more than just products. It demands real-time billing agility, seamless integration across the Quote-to-Cash (Q2C) lifecycle, and a revenue infrastructure built for digital scale.
Legacy systems can’t keep up with this new reality. That’s why forward-thinking telcos are embracing intelligent Q2C transformation powered by SAP BRIM — and that’s where Acuiti Labs leads the way.
As a trusted SAP BRIM specialist, Acuiti Labs helps telecom innovators replace legacy complexity with future-ready monetization models. Our Q2C frameworks and industry accelerators enable telecom enterprises to transform revenue operations into a true growth engine — one that’s faster, smarter, and built around the customer.
The Monetization Challenge in Telecom
Telcos are under pressure to:
- Launch and scale new services rapidly
- Support usage-based and subscription billing models
- Deliver real-time visibility to customers and internal teams
- Ensure compliance with local and global regulations
Yet, most continue to operate on fragmented systems, causing delays, revenue leakage, billing disputes, and poor customer experiences.
A robust, end-to-end Q2C process bridges these gaps—connecting product configuration, pricing, quoting, order management, billing, and revenue recognition into a unified, agile infrastructure.
Brightspeed’s Q2C Transformation: A Telco Success Story
One of the most powerful examples of Q2C transformation in telecom comes from our ongoing engagement with Brightspeed. Over the last two years, Acuiti Labs has played a key role in helping Brightspeed exit legacy systems and modernize its Order-to-Cash and Customer Financial Services with SAP BRIM, RAR, and Acuiti’s Q2C Portal.
Key Highlights:
- Migrated 10 new states, bringing the total to 12 transitioned from legacy systems
- Migrated 600,000+ billing accounts, including open AR, disputes, collections, credit profiles
- Achieved 99%+ accuracy in data processing through SAP RAR
- Delivered 45+ business capabilities, including PayPal integration, Suspend/Restore, Late Fees, and historical refunds
- Processed 140,000+ payments totaling over $15.5M post cut-over
- Completed Brightspeed’s first-ever disputes migration
- Validated scalable integrations with CPQ, Certify Tax, CSG, Vertex, and credit agencies
This success reflects not only the strength of our SAP BRIM expertise but also the power of strategic Q2C architecture in enabling telcos to scale with confidence.
What Sets Acuiti Labs Apart in Telco Q2C
At Acuiti Labs, we don’t just implement technology — we deliver outcomes that matter to telecom businesses. Our deep engagement with telco clients has shaped a uniquely practical and high-performance approach to Q2C transformation:
- Industry-Embedded Expertise: We understand the intricacies of telecom product hierarchies, bundling, regulatory demands, and regional variations in billing.
- Pre-Built Accelerators & Migration Frameworks: We bring ready-to-deploy toolkits that reduce time-to-market and de-risk legacy transitions.
- Acuiti labs’ Q2C Customer Portal: Built to enhance SAP BRIM, this self-service portal adds real-time visibility, enhances customer experience, automates workflows, and adds a superior UI layer to support both business and IT teams.
Integrated Ecosystem Enablement: From CPQ and tax engines to credit checks and collections, we ensure your Q2C landscape works as a seamless whole.
Through our tailored solutions, we empower telecom providers to:
- Eliminate fragmentation and unify revenue processes across silos
- Accelerate time-to-cash by automating billing and collections
- Enhance customer experience with clear, transparent billing journeys
- Launch new offerings faster without rebuilding backend architecture
Every engagement is built on partnership, precision, and performance — with measurable results in speed, accuracy, and operational efficiency.
Looking Ahead: Scalable, Sustainable Growth
Brightspeed’s journey continues with key upcoming milestones, including:
- Tranche 1 Conversion 3
- CABS T2 rollout
- MBS Exit in Q3
Each step brings them closer to a truly agile and intelligent monetization framework—paving the way for innovation, customer retention, and long-term value.
Ready to Reimagine Monetization?
The future of telco success will be written by those who modernize boldly. Whether you’re launching new offerings or re-architecting legacy platforms, monetization agility is the new competitive edge.
At Acuiti Labs, we partner with telecom leaders to unlock operational efficiency, improve billing accuracy, and accelerate time-to-revenue — all through the power of SAP BRIM and an integrated Q2C strategy.
Let’s build your next chapter of growth — faster, smarter, and future-ready.
📞 Talk to our telecom Q2C specialists to explore a future-ready approach to billing transformation.
