Q2C Customer Portal
by Acuiti Labs
A modern self-service portal for subscriptions,
billing, payments, and disputes
Customer Self-Service
Portal in SAP
Subscription businesses don’t run on invoices alone.
They run on renewals, reconciliations, reminders, and hundreds of everyday customer actions that either move revenue forward or slow it down.
The Q2C Customer Portal is built for flow.
It’s a cloud-native, SAP-aligned customer portal that brings subscriptions, billing, invoicing, payments, and disputes into one seamless self-service experience. No switching systems. No email back-and-forth. Just a clear, continuous path from Quote to Cash, guided by the customer, at their pace.
What is the Q2C Customer Portal?
The Q2C Customer Portal is a modern, SAP-aligned self-service portal built for subscription and usage-based businesses.
It serves as a customer’s single point of interaction with SAP always available, consistent, and fully connected.
From one portal, customers can manage their complete commercial relationship:
View subscriptions and contracts
Access invoices and outstanding balances
Make payments and manage payment mandates
Renew, upgrade, or modify subscriptions
Raise, track, and resolve disputes
A Native SAP Customer Self-Service Portal
Q2C Customer Portal is not an add-on.
It’s built to work natively with SAP.
Pre-integrated with:
SAP BRIM (Private Cloud)
SAP Subscription Billing (Private
& S/4HANA Public Cloud)
It fits naturally where billing logic is sophisticated, but customer expectations are simple: clarity, control, and self-service.
Built for Complex Billing Designed for Simple Experiences
The Q2C Customer Portal is designed for organizations that run on:
Subscriptions
Usage-based pricing
Recurring and contract-based revenue
It fits naturally where billing logic is sophisticated, but customer expectations are simple: clarity, control, and self-service.
Industries Q2C supports
Whether you operate B2B, B2C, or hybrid models, Q2C adapts seamlessly.
Everything customers need—in one portal
No tickets. No waiting. No fragmented systems.
Customers can:
- Raise disputes directly at invoice or line-item level
- Attach supporting documents for clarity
- Track dispute status end to end, through resolution
No lost context.
No manual follow-ups.
Just shared visibility for customers, finance, and operations.
Q2C is built for businesses that deal with contracts, negotiated pricing, and enterprise billing structures without pushing that complexity onto customers.
From contract-based subscriptions to special pricing agreements, Q2C supports sophisticated commercial models while keeping every interaction intuitive whether through self-service or agent-assisted journeys.
Q2C supports one-time and recurring payments through trusted integrations with:
- Stripe
- ACI Speed pay
- GoCardless
- SAP Digital Payments
Payments are applied correctly.
Remittance advice is captured automatically.
Allocations flow cleanly downstream.
Acuiti Intelligent Financial Reconciliation Platform
Manual reconciliation shouldn’t slow finance teams down.
Acuiti’s AI-powered Financial Reconciliation platform automates invoice-to-payment and invoice-to-order matching, significantly reducing manual effort and minimizing exceptions.
Powered by advanced AI/ML models, the application continuously learns to improve match accuracy over time. With an embedded AI agent, an intuitive user interface, and predictive insights, finance teams gain greater visibility, faster resolution, and better control over reconciliation processes.
Designed to work seamlessly within SAP-centric finance environments, the solution integrates into existing processes helping teams close faster, improve accuracy, and focus on higher-value financial activities.
Why it matters to the business
Manual touchpoints
shrink
Customer queries deflect
themselves
Finance stops answering
“Where is my invoice?”
Operations stay lean and
predictable
Real-world moments Q2C handles quietly
A customer signs up, manages a subscription, and renews without raising a ticket
A finance team sees fewer disputes because invoices are clearer and easier to access
A B2B buyer negotiates pricing and manages renewals without spreadsheets
A payment arrives with proper advice attached not confusion
Ready to modernize billing and payments?
Learn how enterprises simplify billing, payments, and customer self-service while staying fully aligned with SAP.
