Q2C Customer Portal
by Acuiti Labs
A modern self-service portal for subscriptions,
billing, payments, and disputes
Customer Self-Service
Portal in SAP
Customer Portal for SAP users to interact directly with their invoices, payments, and open items. The portal works directly on SAP data. Which means faster rollout, lower project complexity, and quicker time to value.
- Built cloud-native.
- Powered by microservices.
- Delivered as software-as-a-service.
Fast to deploy. Ready to scale.
Q2C Customer Portal variants
Based on the SAP implementation, the Q2C Customer Portal is offered in the following variants:
SAP Receivables
Management (FI-AR)
SAP BRIM
(Private Cloud)
SAP Subscription Billing
(Private & S/4HANA Public Cloud)
- SSO via Okta & Miscrosoft
- Intuitive UI
- View account details
- View & pay agaisnt invoices
- Raise & manage disputes
- Out of the box integration with Stripe, Speedpay, GoCardless, PayFabric
- Allocate payment advice to unpaid invoices disputes.
- SSO via Okta & Miscrosoft
- Intuitive UI
- View account details
- View & pay agaisnt invoices
- Raise & manage disputes
- Out of the box integration with Stripe, Speedpay, GoCardless, PayFabric
- Credit management
A single, modern destination pre-integrated with SAP Subscription Billing, where subscribers manage plans, purchases, renewals, invoices, and entitlements in one place.
Features:
- SSO via Okta & Miscrosoft
- Intuitive UI
- View account details
- View & pay agaisnt invoices
- Raise & manage disputes
- Out of the box integration with Stripe, Speedpay, GoCardless, PayFabric
- Credit management
- Manage and purchase susbcriptions*
Everything customers needâin one portal
No tickets. No waiting. No fragmented systems.
A leading International Airport in Europe
- B2B card payments were difficult to support.
Airlines needed modern payment options. - Sales declarations relied on email.
Templates were created manually.
Tariffs had to be updated by hand.
Versions were inconsistent. - Aero charge calculations were complex.
Fees depended on aircraft type, size, and seating capacity.
Cash customers had no real-time clarity. - Proforma invoices were missing.
Customers could view estimates but could not generate official previews. - Multi-user B2B scenarios were limited.
Primary and secondary users were required for the same account.
- Built-in card payments.
Stripe integration supports B2B card transactions. - Automated sales declaration templates.
Generated using current tariffs and services.
No manual updates. No mismatched versions. - Customer self-service.
Declarations submitted directly in the portal.
Business teams step out of routine processing. - Real-time aero charge calculation.
Aircraft details entered once.
Charges calculated instantly based on type, size, and seating.
Proforma invoices generated on demand. - Transparent cost estimates.
Customers see charges before payment. - B2B-ready user management.
Primary and secondary users supported.
Designated contacts manage invoices and declarations.
Why us
Upfront savings on development cost
Quicker time to market, from an average development timeframe of 18 months to a few weeks
Reduced operating cost, move from CAPEX to OPEX - benefit of SaaS
Superior Customer Experience, reduce frictions
Improved operational efficiency, reduced customer queries allowing users to focus on business
Accurate and timely payment, improved cash management with higher productivity
Our Differentiators
Mature, Scalable Architecture
Our portal has been in development for over 2.5 years, originally built for BRIM. The same robust architecture underpins our FIAR variant, which allowed us to bring it to market rapidly. The solution is cloud-native, microservices-based, supports real-time integration, and eliminates data redundancy.
Proven Expertise and Stability
We have a strong track record in the Quote-to-Cash (Q2C) domain, serving several globally recognized enterprises for over 8 years. Backed by private equity, we follow rigorous corporate governance and due diligence, underscoring our long-term commitment to our customers.
True SaaS Offering
Our solution is delivered as a true SaaS product with a single, all-inclusive price. In contrast, competitors often deploy on your BTP, which can lead to hidden or unpredictable costs.
Transparent and Fair Pricing
Our pricing is publicly listed on the SAP Store, ensuring complete transparency. While weâre open to negotiation and offer discounts, we maintain a consistent pricing model across all customersâno preferential pricing.
Extensive Feature Set
Our platform includes many additional capabilities, such as support for integration with any payment gatewayânot just those supported by SAP Digital Payments.
Enhanced User Experience
We offer a modern, intuitive UI and support microapp-based deployments. This allows seamless integration into your existing portal, delivering a consistent and streamlined experience to your customers.
Ready to modernize billing and payments?
Learn how enterprises simplify billing, payments, and customer self-service while staying fully aligned with SAP.
