Airport Billing Transformation: Unifying Revenue Operations with SAP Q2C
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How a major European hub airport replaced fragmented billing systems with one integrated SAP Q2C platform and eliminated the manual reconciliation, revenue leakage risk, and billing inconsistency that came with it.
The Client
A major European international hub airport generating revenue across aeronautical charges, retail concessions, property, parking, cargo, and IT services, it is one of Europe’s most commercially complex airport environments.
The problem they came in with
Disconnected systems
Aeronautical and commercial data sat in separate platforms with no shared data model.
Contracts the platform couldn't run
Retail Minimum Annual Guarantee structures and at-scale lease indexation broke the legacy setup.
No airline self-service
Airlines had no way to view invoices or raise disputes; every query landed on a person.
The Solution
Download the full case study for the complete details of the Quote-to-Cash solution delivered.
The Business Value
Billing accuracy at scale
MAG calculations, variable fee settlement, and price indexation now run on the platform, not people.
Full financial control
Contract changes flow automatically to billing and revenue recognition, giving finance a complete, auditable view
A better customer experience
Airlines self-serve invoices, charge calculations, and payments, cutting manual queries drastically
Why Airports Choose Acuiti Labs
Acuiti Labs brings deep expertise in SAP-based revenue and billing solutions, a proven track record delivering complex billing transformations, and tailored solutions built specifically for the airport industry. Backed by industry-aligned accelerators for transportation & aviation, a 100% project success rate across global enterprise clients, and a global delivery model with strong domain specialization, we execute Q2C transformation programs with technical depth, operational discipline, and measurable delivery stability.
