19 Jun
Organizations running SAP S/4HANA, SAP FI-CA, SAP BRIM, or SAP Subscription Billing are increasingly investing in modern, digital-first customer experiences across billing and receivables operations. Todayâs customers expect seamless access to invoices, payments, subscriptions, and dispute management without relying on emails, support calls, or disconnected portals. They expect real-time visibility, flexibility, and self-service capabilities through a single unified interface.
The Q2C Customer Portal by Acuiti Labs is designed to address this requirement. Built as a cloud-native SaaS solution on SAP BTP, the portal enables organizations to provide customers with direct access to receivables and subscription-related processes through a unified digital experience.
Designed to Support Both Traditional AR and Subscription Businesses
The platform is available in two variants:
Standard Edition â Accounts Receivable Self-Service
The Standard Edition focuses on Accounts Receivable self-service capabilities, providing a customer-facing layer for:
- Invoice management
- Payment processing
- Dispute handling
- Account servicing
Premium Edition â AR + Subscription Commerce
The Premium Edition extends the platform with Subscription Commerce functionality for organizations managing subscription-based business models.
Customers can:
- Browse available subscription offerings
- Purchase subscriptions directly through the portal
- Configure subscription periods and auto-renewal preferences
- Manage renewals and recurring billing
- Purchase multiple subscriptions within a single order
- Access bundle-based subscription offerings
- View active subscriptions and outstanding dues
- Cancel subscriptions when required
Once purchased, subscriptions become accessible through a centralized subscription management interface where customers can manage all subscription-related activities from a single location.
A Self-Service Experience Built for Modern Receivables Operations
The experience begins with a streamlined onboarding process. Customers can register using email or mobile credentials and complete authentication through OTP validation. The platform also supports Microsoft and Okta SSO integrations, allowing organizations to embed the portal into existing customer ecosystems without introducing separate login journeys.
Once onboarded, customers are presented with a customizable dashboard that consolidates account balances, overdue amounts, billing history, recent transactions, and shortcuts to key actions such as invoice viewing and dispute management. For organizations managing multiple customer accounts, the portal allows users to switch between accounts from a single interface.
From the dashboard, customers can move directly into invoice and financial management activities. The portal allows users to view invoices, track payment status, download invoice copies in PDF or CSV format, and share invoices through email. Customers can make payments against individual invoices, multiple invoices, or directly against their account
To support different payment preferences, the platform includes pre-integrated payment gateway support for Stripe, ACI Speedpay, GoCardless, and SAP Digital Payment Add-On. Customers can configure payment cards, enable direct debit, and set up recurring or auto-pay options for future billing cycles.
The platform also addresses operational scenarios that are often handled manually in receivables teams. If a payment has been received but not allocated to an invoice, customers can upload payment advice and match open payments to outstanding invoices directly through the portal.
In situations where customers disagree with invoice amounts or billable items, the portal provides integrated dispute management capabilities. Customers can raise disputes at either invoice or line-item level, upload supporting documents, track dispute status, and communicate with support teams through a conversation history maintained within the portal.
What Payment Gateways Does the Q2C Customer Portal Support?
The Q2C Customer Portal includes pre-integrated support for Stripe, ACI Speedpay, GoCardless, and SAP Digital Payment Add-On. Customers can configure payment cards, enable direct debit, and activate recurring or auto-pay options directly within the portal.
Deploy as a Portal or Embedded Experience
One of the key differentiators of the Q2C Customer Portal is deployment flexibility. Organizations can deploy the solution as:
- A standalone customer portal
- An embedded experience integrated into existing customer portals using SSO
- Individual microapps consumed within an existing digital experience platform
This flexibility enables organizations to modernize customer self-service experiences without disrupting existing digital strategies.
SAP-native Architecture
The Q2C Customer Portal is built on a cloud-native, microservices-based architecture delivered as SaaS on SAP BTP. The platform connects directly with existing SAP landscapes without requiring large-scale data migration initiatives.
The platform is designed for organizations running:
- SAP S/4HANA (Private & Public Cloud)
- SAP BRIM
- SAP FI-CA
- SAP Subscription Billing
The result is a unified self-service platform for organizations looking to modernize customer interactions around Accounts Receivable and Subscription Commerce within SAP environments.
Instead of managing invoices, payments, disputes, subscriptions, and account servicing through fragmented channels, customers gain a single interface for managing financial interactions while organizations retain alignment with their SAP ecosystem and deployment strategy.
Is the Q2C Customer Portal Built Natively for SAP?
Yes. The Q2C Customer Portal is purpose-built for SAP environments and delivered as SaaS on SAP BTP. It integrates directly with SAP S/4HANA, SAP BRIM, SAP FI-CA, and SAP Subscription Billing without requiring data migration or modifications to core SAP systems.
Purpose-Built for SAP S/4HANA
The Q2C Customer Portal is designed for organizations running SAP S/4HANA, SAP BRIM, SAP FI-CA, or SAP Subscription Billing that require a modern self-service experience for enterprise customers.
The platform is particularly relevant for organizations managing:
- High-volume invoicing operations
- Complex receivables processes
- Recurring billing models
- Subscription-based services
- Multi-account customer environments
It is also suited for organizations currently using legacy products such as SAP Biller Direct or SAP C4CP and evaluating modernization options as these products move toward SAP sunset timelines.
For such organizations, the Q2C Customer Portal provides a modern, cloud-native alternative that supports invoice management, payments, disputes, subscriptions, and account servicing through a unified self-service interface while integrating directly with existing SAP landscapes.
Why Enterprises Choose Acuiti Labs for SAP Self-Service Modernization
Acuiti Labs helps enterprises modernize Accounts Receivable and Subscription Commerce experiences within SAP environments through SAP-native, cloud-first solutions built on SAP BTP.
The Q2C Customer Portal is designed to help organizations:
- Reduce AR support dependency through customer self-service
- Modernize legacy SAP Biller Direct and C4CP experiences
- Improve invoice and payment visibility for customers
- Simplify subscription management journeys
- Extend SAP S/4HANA capabilities without disrupting core ERP systems
- Accelerate digital transformation across receivables operations
Explore the Q2C Customer Portal by Acuiti Labs
Discover how Acuiti Labs helps enterprises modernize receivables operations and customer self-service with a SAP-native portal built for SAP S/4HANA, SAP BRIM, and subscription-driven business models.
Contact Acuiti Labs to explore how the Q2C Customer Portal can support your SAP modernization strategy.
Frequently Asked Questions
What is the Q2C Customer Portal for SAP S/4HANA?
The Q2C Customer Portal by Acuiti Labs is a SaaS-based customer self-service solution built on SAP BTP. It enables customers to manage invoices, payments, disputes, subscriptions, and account servicing through a unified interface integrated with SAP S/4HANA, SAP BRIM, SAP FI-CA, and SAP Subscription Billing.
What is the difference between the Standard and Premium Editions?
The Standard Edition focuses on Accounts Receivable self-service capabilities including invoice management, payments, disputes, and account servicing.
The Premium Edition extends these capabilities with Subscription Commerce functionality such as subscription purchasing, renewals, auto-renewal management, and bundle-based subscription handling.
Does the Q2C Customer Portal require data migration?
No. The platform integrates directly with existing SAP systems through SAP BTP and does not require large-scale data migration initiatives or modifications to core SAP environments.
Which SAP solutions does the Q2C Customer Portal support?
The platform is designed for organizations running SAP S/4HANA, SAP BRIM, SAP FI-CA, and SAP Subscription Billing. It supports both Private Cloud and Public Cloud SAP environments.
What authentication methods does the portal support?
The portal supports email and mobile-based OTP authentication along with Microsoft SSO and Okta SSO integrations for seamless access within existing customer ecosystems.
What payment gateways are supported?
The Q2C Customer Portal supports Stripe, ACI Speedpay, GoCardless, and SAP Digital Payment Add-On integrations. Customers can also configure direct debit, recurring billing, and auto-pay options.
