In today’s competitive world, customers demand products/solutions which are readily available and can be tailored to their specific business needs. Fast-growing industries like retail, telecommunication, logistics, utility, media, hospitality, manufacturing, and digital media need business systems that support their multi-fold growth and eliminate challenges like:

• Managing a growing customer base consisting of high volumes of transactions
• Handling diverse credit rating classes to minimize outstanding debt
• Ability to handle multiple payments with business process workflows
• Comply with complex national and international regulations

This is where SAP BRIM (Billing and Revenue Innovation Management) solution comes into the picture to manage the entire consume-to-cash business processes which include rating and charging of services (Convergent Charging) to creating invoices of services delivered (Convergent Invoicing) and handling payment collections (Customer Financials Management). In a recent event, SAP announced the transformation of its popular SAP BRIM (Billing and Revenue Innovation Management) to SAP Hybris Billing to elevate the traditional solution suite. SAP Hybris Billing brings in agility, more speed, flexibility with below features: A unified customer experience under the SAP C4C/CEC umbrella. CEC stands for Customer engagement and commerce and the products under this umbrella are Hybris Commerce Suite/Hybris Marketing & C4C Leveraging ADT (Audience discovery and targeting) provided by Hybris Marketing for BRIM customers.

SAP BRIM is a cloud-based billing solution that is designed to support the needs of businesses operating in the digital economy. It provides a flexible, scalable, and agile platform for managing customer relationships, billing, and revenue across various channels and lines of business. 

The transformation from SAP BRIM to SAP Hybris Billing involves migrating from a traditional on-premises billing system to a cloud-based billing platform. This process typically involves moving customer data, billing processes, and revenue management systems to the cloud, as well as implementing new features and capabilities provided by SAP Hybris Billing. The transformation can help businesses streamline their billing and revenue management processes, improve customer experiences, and reduce IT complexity and costs. 

SAP Hybris Billing, commonly known as SAP BRIM, integrates with the following products: 

1. SAP CRM
2. SAP C4C – Cloud for Customer
3. SAP Hybris Marketing
4. SAP Hybris Commerce
5. SAP Convergent Charging
6. SAP ERP (FICA) – Convergent Invoicing

Below is our customer success story where we successfully helped to implement Hybris for our retail end client serving more than 1 million customers.

Business Need:

• Enhance customer/user experience
• Improve speed to market
• Improve cash flow
• Improve operational efficiency

Technical Challenges:

• The customer was already using ECC, and required an upgrade
• Integrating both SQL Server & Oracle
• Business process & data anomalies
• Data normalization & reporting from multiple systems

Why SAP BRIM?

SAP BRIM or SAP Billing is a suite of software solutions that enable businesses to manage their customer relationships, commerce, and marketing across various channels and lines of business. It provides a single platform for managing customer data, interactions, and transactions, as well as managing the entire customer journey from acquisition to loyalty. 

SAP Hybris Difference:

Acuiti Labs has been delivering business technology solutions & digital transformation since 2015. We solve business challenges using technology, build tech platforms and enable market-winning digital strategies with a clear focus on value realisation and monetisation. The development and execution of strategies are delivered by a group of experts, who are experienced at big four and other consulting firms, using a combination of Open Source technologies, SAP solutions and other enterprise applications. 

Key Benefits of using SAP BRIM to resolve Billing Challenges:

Scalability: SAP BRIM is designed to support the needs of businesses of all sizes and industries, and can be easily scaled to meet the needs of growing businesses. 

Flexibility: SAP BRIM is a highly flexible platform that can be customized to meet the specific needs of different businesses and industries. 

Omnichannel capabilities: SAP BRIM enables businesses to manage their customer interactions and transactions across multiple channels, including online, mobile, social media, and in-store. 

Integration with other SAP solutions: SAP BRIM can be easily integrated with other SAP solutions, such as SAP S/4HANA, SAP Ariba, and SAP SuccessFactors, to provide a complete end-to-end solution for managing customer relationships and commerce. 

Innovation: SAP BRIM is constantly evolving and introducing new capabilities to help businesses stay ahead of the curve in the fast-paced digital economy. 

Why Choose Acuiti Labs as your Order-to-cash Transformation Partner?

As an OTC transformation partner, Acuiti Labs offers a range of benefits to help your organization achieve its goals and drive success. 

Expertise: We have a team of highly skilled and experienced SAP professionals who have a deep understanding of business processes and technologies. This expertise allows us to offer customized SAP solutions that are tailored to meet the specific needs of your organization. 

Innovative solutions: Acuiti Labs is known for its innovative approach to problem-solving. We use the latest technologies and methodologies to develop SAP solutions that are both effective and efficient. 

Cost-effective: We offer competitive pricing and flexible engagement models to ensure that our services are affordable for businesses of all sizes. 

Scalability: We have the capability to scale our services as your organization grows, providing you with the support you need to reach your full potential. 

Comprehensive support: We provide ongoing support throughout the duration of your partnership, ensuring that your organization has the resources and guidance it needs to succeed. 

Contact us to learn more about how we can help with customised SAP Solutions!