Revolutionize Your Subscription Management
We are currently in the era of subscription-based businesses, where the concept of subscribing to services has become deeply ingrained in the lives of individuals. Recognizing the advantages it offers, many businesses have embraced the subscription-based billing model. However, operating a service with subscription billing demands ongoing attention, involving the management of recurring transactions, a significant amount of customer data, frequent changes, updates, and increased customer interaction.
Handling these complexities can be overwhelming for businesses, leading to potential data losses. In such scenarios, offering customers access to manage their own subscriptions becomes invaluable as simplifies the process and lightens the burden on businesses.
Q2C CustomerPortal, a self-serve application developed by Acuiti Labs, steps in as a solution to streamline the subscription management process for businesses and their customers. By providing self-service capabilities, including easy access to subscription information, billing details, update options, and customer support, Q2C CustomerPortal greatly enhances the customer experience while easing the workload for businesses. It ensures data integrity, reduces manual effort, and empowers customers to have more control over their subscriptions.
With Q2C CustomerPortal, businesses can effectively navigate the challenges of the subscription-based business model and offer a seamless, user-friendly experience to their customers.
Driving Transformation, Making a Difference
for Businesses
Q2C CustomerPortal has been receiving accolades from businesses across various industries, as it has proven to be a game-changer for their subscription management processes. By implementing this robust solution, businesses have witnessed streamlined operations, increased customer satisfaction, and significant improvements in productivity.
Major Use Cases of Q2C CustomerPortal
Q2C CustomerPortal has garnered widespread acclaim for its ability to address major use cases and drive transformative outcomes for businesses. From increasing operational efficiency to enhancing customer satisfaction, Q2C CustomerPortal is proving to be a catalyst for positive change. Through several notable use cases, businesses are experiencing tangible benefits such as improved subscription management, streamlined processes, optimized billing, and enhanced customer engagement.
These use cases highlight how Q2C CustomerPortal is making a significant difference across various industries, empowering businesses to thrive in today’s competitive landscape. We have few variants of Q2C CustomerPortal:
BRIM Private Cloud
Subscription Billing
Subscription Billing & S4/HANA Public Cloud
Q2C CustomerPortal comes pre-integrated with SAP BRIM private cloud and the major use cases supported are:
- Register on web and mobile app (iOS and Android).
- View contract details, and manage contract updates.
- View/Download invoices
- Manage Payments, make one-off payments, and set up recurring payments.
- Raise disputes at invoice or line item level, and track disputes.
ASM comes pre-integrated with SAP Subscription Billing with S4HANA Sales Billing (private or public cloud) – For Subscription only business:
- Register on web and mobile app (iOS and Android).
- Purchase Subscription
- View and manage subscriptions and subscription life cycle.
- View/Download invoices
- Manage Payments, make one off payments, set up recurring payments.
- Raise disputes at invoice or line item level, track disputes.
ASM comes pre-integrated with SAP Subscription Billing with S4HANA Public Cloud Sales Billing – For Solution Bundles (available for S4HANA Private Cloud as well):
- Register on web and mobile app (iOS and Android).
- Purchase Solution Bundles including products, subscriptions and services with guided purchase.
- View and manage subscriptions and subscription life cycle.
- View/Download invoices
- Manage Payments, make one-off payments, set up recurring payments.
- Raise disputes at invoice or line item level, track disputes.
Benefits and Features
Seamless Subscription Management
With this innovative, user-centric app (web and mobile), you can effortlessly streamline your subscription management process and provide a complete self-serve platform for your customers. From adding new subscriptions to modifying existing ones, the application provides a simple and intuitive interface, ensuring a hassle-free experience for both you and your customers.
Empowering Self-Management
By offering your customers the ability to self-manage their subscriptions, Q2C CustomerPortal puts control in their hands. They can easily update their subscription preferences, view billing details, and even renew their subscriptions with just a few clicks, fostering a sense of independence and convenience.
Tailored B2B Support
Offers additional benefits for your business-to-business customers, such as allowing them to create and manage Business-to-Business agreements, & add products to the agreement with negotiated prices and add subscriptions to agreements and manage the subscriptions in self-care/agent-assisted mode.
Scalability and Growth
As your business evolves and expands, Q2C CustomerPortal scales seamlessly to accommodate your growing subscription base. With its flexible and robust architecture, the application can handle increased volumes, ensuring smooth operations and continued customer satisfaction.
Enhanced Productivity
Save valuable time and resources by leveraging the productivity-boosting features of Q2C CustomerPortal. It automates routine tasks, such as sending invoices and reminders, reducing manual effort, and freeing up your team to focus on more strategic initiatives.
Timely Alerts and Notifications
Never miss a beat! Keep customers in the loop with timely alerts and notifications. Ensure your customers never miss out on a payment or offer with the app’s dynamic alert and notification system. Get payment reminders, and exclusive offers, and stay up-to-date effortlessly.
Available on SAP STORE
This innovative subscription management solution by Acuiti Labs has already gained traction among numerous businesses, who have recognized its potential to streamline their subscription processes. With its proven track record and positive user feedback, Q2C CustomerPortal has become a go-to solution for businesses looking to optimize their subscription management operations.
Don’t miss out on the opportunity to join the growing community of satisfied users who have already experienced the benefits of Q2C CustomerPortal. Visit the SAP App Store today and discover how Q2C CustomerPortal can transform your subscription management journey.
Click the SAP Store button below to get into more details about the product.
Q2C CustomerPortal enables your customers to:
Access all subscription-related information from a single place.
Buy, change subscriptions and manage the lifecycle of
subscriptions (Subscription Billing only).
View bills, and make payments, set up recurring payments.
Raise/Manage Disputes
Define customer specific pricing contracts (B2B for subscription billing only)
Subscription revenue forecast for the business (subscription billing only)
Receive alerts and notifications.
Manage Payment Methods
Out of the box integration with Stripe and Speedpay, can be integrated with any
Track payment status and history
Download invoices.
Additionally, for your B2B customers:
Q2C CustomerPortal comes with unique features to be offered to its B2B customers.
Create and manage B2B agreements
Add products to the agreement with a negotiated price
Add subscriptions to agreements
Manage the subscriptions either by self-care mode or agent-assisted mode
Why us?
Q2C CustomerPortal offers customers a seamless and efficient means to connect, track, and manage their bills, invoices, and subscriptions, resulting in improved efficiency and accuracy. By streamlining financial and operational management, this solution simplifies the complexities associated with subscription management.
To gain a comprehensive understanding of the application and its transformative capabilities, we invite you to book a demo session today.
Discover firsthand how Q2C CustomerPortal can revolutionize your subscription management process!
